SpringHill Suites Manchester-Boston Regional Airport

The only thing good about this place is the you have a roof over your head! The breakfast is terrible! They have 2 toasters to toast your stale bagel and only 1 slot works and you don’t know that until you tried a 4. A man told the worker they were broke and he said I know! The breakfast area is cramped and the whole feel of the hotel is dirty. A worker mopping the lobby floor didn’t even move the Lil table, just put the wet mop in the middle of it. With that I checked out and went across the street. STAY AWAY!!!

I’ve stayed here twice so far on business and I love this place.
Staff is very friendly, rooms are small but sufficient even for my month long stay. The housekeeping is outstanding! The beds and pillows are so comfortable. I was worried that noise from planes would be an issue but that is not the case. It’s very quiet.
My only suggestion is for housekeeping not to come so early on the weekend. I like to sleep in and they are come at 8:30 or so. Also, the ice machine on the second floor is (and stayed) broken. It grinds at random intervals which was loud enough to wake me up. I had to run the heater to drown out the sound. When I stayed on the third floor this wasn’t an issue.

I give this hotel one star for the lovely receptionist who tried her best to help me at 2am when I arrived to find that while the computer had my reservation, the hotel had no rooms left. How is this possible? What is the definition of a reservation?
The manager of the hotel has not responded to how my confirmed reservation, made twelve days before I arrived, could have been overlooked. Computer glitches might be computer glitches, but I received an email the morning that I traveled, confirming my reservation.
So don’t come here if you really need a room or expect prompt customer service from the people who are in managerial positions. The reception staff, however, are very kind and do their best to help guests find a place to stay when their computers and supervisors are unable to do so.

I only come to Manchester for work, and was disappointed to find that they lock the pool area after 10pm with no exceptions. I’m a platinum elite member and stay at Marriotts all the time, and I was extremely disappointed to see this lack of customer service. With the hours I work, swimming laps at night is the best option I have, and yet they make it impossible for people who travel for work to enjoy this amenity.
The staff members that work here are very pleasant. I woke up late and had to rush to the airport, and later called the hotel as I thought I had left my jewelry in the room. I spoke to Eileen, who was very kind and sent someone up to the room immediately to look.

Comfy room, gracious staff, easy check in and out. Unfortunately I didn’t get to partake in breakfast since my business took me away early in the morning. Everything was clean, easy parking and super close to the airport (just on the backside of the airport on the perimeter road). Shuttle ran to and from the airport quite regularly. Wifi was a little spotty, may have just been my room location. Great place to stay for the business traveler or family.

Even though I flew into Boston, I decided to stay in NH because there’s no sales tax! Only about an hour from Boston’s airport, I used a gift certificate for a free room (thank you 1^st quarter 2014 Marriott Mega Bonus!). This category 3 Marriott chain hotel was the highest I could find in Manchester, so that’s what I decided to do.
I arrived around midnight and had no problems checking in. Despite the late arrival, the girl had a friendly smile on her face, exchanged pleasantries, and thanked me for being a Marriott Gold member. The room was clean, although simple (not really a kitchenette even-​just a mini fridge & microwave). I was only there for a night. Asking for a late checkout until 2PM without penalty was not a problem! The next morning I forgot my key in the hotel room, and the nice man at the front desk, with a smile, had no problems issuing another key. So, great service!
Breakfast was meager, but tolerable, and this is why I choose to give only 3 stars. The eggs were the powdered kind, and there were only sausage patties for hot meat. [I am a firm believer that bacon makes everything better!] Breakfast ended at 10AM. The staff slides the door shut around 10:15AM, but it’s no big deal to open yourself again (especially since the trash cans are in the food room).
I probably wouldn’t stay here again unless I had another free night with Marriott, which doesn’t happen often. Marriott is my least favorite hotel chain compared to Hilton, SPG, and Hyatt, because the rewards program’s TERRIBLE. You need at least 20,000−25,000 points to get one free night at even the lowest hotel on the totem pole (you earn 10 points/​$ 1). I’ve stayed at Marriott 10 times and STILL have not earned enough points for a free night! The only reason I’m Marriott Gold is because United 1K members automatically are assigned this tier with Marriott. Thank you partnerships!

I didn’t even get to experience the stay and I already had bad enough experience to not want to stay!
Since we are Marriott Rewards Members and previously had an excellent experience at another SpringHill Suites, we wanted to stay at this Manchester location for a night as we are planning a trip to a near-​by water park.
So on a Monday morning, I called to ask availability for one room for one night, after giving her the date, the woman rudely told me that is NASCAR weekend and basically told me not only do they not have any availabilities but to forget about it. I explained to her that their website is showing there are rooms available, you would think by then she would go on her computer to check, NOPE. she simply replied, «yeah ok.» And that was our conversation, nothing the line as an apologize, or «have a nice day» from her, so I was just said alright… bye. And she hung up.
I then went on the Marriott website and found the Reservation Toll Free #, I gave them a call, gave them same info. This woman was able to get me a room, better yet she gave me options to pick — rather a king bed or 2 double. Which this tells me this hotel had more than 1 room available.
Afterall, I decide to not stay at this hotel AT ALL! Because if that was the kind of service I received over the phone, I am sure the Customer Service in person is not any better. We are using our Marriott Rewards Points elsewhere.

I stayed here one night last week when my flight arrived in NH at 1:45am and I didn’t want to drive home. I was very appreciative of the shuttle which was very prompt and friendly. The staff overall was friendly, even at the incredibly late hours.
It’s funny other people’s idea of what a suite is. While I would agree — there are not seperate rooms and a full kitchen, having stayed at Springhill in other places, the room was exactly as I expected. There are pictures on the website and on almost every travel site — so not sure how you show up and are shocked by the room set-​up. The size of the room is larger than a normal hotel room and has plenty of space for a couple. Of course if you are needing to make Thanksgiving dinner — rent an apartment!
I didn’t partake of any hotel services — breakfast or the pool — but everything looked clean and maintained. I was very glad, after a long flight, that they had food and beverages for purchase.
Overall, I stayed here about 5 hours in total… and would not hesitate to stay again.

My family and I stayed here for two nights. One at the beginning of a trip and one on the return. The first night (¹¹⁄₂₁) was all right, although the complimentary cookies offered at the desk had an off flavor, possibly freezer burn, and the coffee was consistently bad. The second stay (¹¹⁄₂₄) was notably worse. The room we were given had a sour smell and, as mentioned recently by another reviewer on 8÷30÷12, the sheets had long hairs on them and were wrinkled. This supports the claim by the earlier reviewer that the sheets do not appear to be changed between customers. Pretty disgusting. Because of the hour, we had to accept another room rather than switch hotels, but I will be looking at my options next time I visit Manchester.

I hate to give a place a bad review, but this is one of those instances of feeling like you were given «the dregs» because you were using Marriott Rewards Points to pay for your room, instead of being a paying customer.
This property is decent and clean, and to its credit, it has recently undergone a renovation and remodeling. The fitness room is well equipped and offers newer equipment. There is also an indoor pool that is small, but appears well maintained. Additionally, guests can enjoy a complimentary breakfast. The hotel also has a complimentary shuttle service to the Manchester Airport.
But the other Unilocal review is correct– the rooms are small (and are not suites in a true sense). There is no kitchen. Only a small «bar» with a microwave, coffee maker, and a mini fridge. Instead of having two queen size beds, the beds are only doubles. In the room we were given, a sleeper sofa sat directly across from the bed, making the room feel cramped and claustrophobic.
My qualm is that I spent 15,000 of my Marriott Rewards Points to be given a handicap accessible room because they were «sold out.» I agree with the other review. If you are going to market the property as a «suites» concept, then you should provide a suite. Also, it is usually good business to ask a guest if they are okay with accepting a handicap room– instead of forcing them to accept it because you are «sold out.»
Additionally, at approximately 2:10 AM, a staff member named Gustavo (who checked us in) came to our room and rudely knocked on our door. He accused us of making noise, and said he had received a complaint about our room. I can only theorize that It must have been someone in the room next door. If the walls weren’t paper thin, this wouldn’t be an issue. I told him that we had just arrived in on a flight from the west coast, and that we were getting ready to go to sleep. We very much resented the intrusion. I was shocked at the rudeness of this employee, and I am extremely disappointed in my overall experience at this hotel. Based on the poor experience I had, I would not stay here again.
I’ve been a Marriott Rewards member for 15 years. This is not the caliber of Marriott service that I have come to know and expect. (Update: to his credit, the manager, Jonathan Newton listened to my concerns, and ended up crediting back the rewards points that I spent for the stay).

To call this a suite style hotel is false marketing. The rooms are small and do not feature a kitchen. The couch and the desk are very small as well. The location is nearby an airport in an industrial area with no close restaurants. Nothing good to say about this hotel at all.

My wife and I spent a night here during «Snowtober 2011» while we were without electricity. If we’d been thinking clearly instead of rushing to get a room before they were all sold out, we would have asked for the AAA rate to save money. As it was, the room rate was OK for such a nice hotel.
The suite was large, clean, and comfortable. The staff was friendly and helpful. Wifi is free, and the free breakfast was delicious. We didn’t notice much noise from the airport, even though we could clearly see the planes taxiing.
We didn’t use the pool or spa, but they looked clean and well maintained.
This may become our «go to» place to stay when we have an early flight out of MHT.