Sullivan Tire & Auto Service

Tim the Manager and all the people in the office and the Technicians are polite and attentive to your needs. Thay have been extremely fair and up front with me for 14+ years. You might pay a bit more for services, but if you do not need it, they will not replace anything without your approval. Could not be happier!

They sold me a brand new tire that failed and started leaking just one month later and couldn’t be bothered to take a look at it right away because they were too busy. Worst costumer service. I went to town fair tire and they helped me right away, even though they were busy as well. Never again Sullivan– you guys are crooks.

The place was clean, and courteous. seem to be a fair price for the services I received. Everything was great except for the fact he told me I needed a battery when I had just replace it a year ago. I recommend this business.

The management has changed at this location, I didn’t know the old manager but the new one is great. He gave me many tire options to choose from and also explained the difference and benefits of each. During the same visit I also received an oil change and alignment. Very professional store, I’ll be back in the future and I will also recommend this location to others.
Thank you Manchester Sullivan!

If i could i’d give them zero stars. Brought my car here to fix a tire that had a nail in it. They fixed the tire, paid $ 45. I soon realized there were scratches on the lower hood of my car that weren’t there that came after the employee did wiping a dirty rug on it. I told them about it but refused to take responsibility for it. I’m never going back there again.

We’ve been going here for years for inspection. Today we dropped off a brand new car for inspection… and the folks there told me they did me a favor and put a sticker on my car even though my speed pass was incorrectly installed… so for 45 dollars they did me a favor, they didn’t unscrew two screws and move it up. Guess we won’t be going back there ever again. Too bad they have a service person with attitude.

I’ve been taking my cars here for the last 5 years, they know me name and cars. While I have had two poor experiences the manager, Brian, has always fixed the issue to my satisfaction. They have never pushed unneeded repairs on me and has always told me when a needed repair may not be worth it. I will continue to bring my cars here whenever I need quality auto service.

STAY AWAY FROM THIS PLACE
I went here in July to have four tires installed and a alignment done not even 3 months later my wife is driving her car to work and she blows a tire the tire blew out of the side wall we went back to this place and the manager tells me that they don’t warranty the tire since it blew out of the side wall and he tells me if I had bought the extra warranty then it would be covered which I tell him this is a defective tire and it should be covered under manufacturers warranty he says no and he then tries to sell me a new tire I decline that and just went through goodyear themselves and they did cover the tire I took it to sears where they mounted it for 13 bucks and they also put in the tpms sensor and programmed it all for 13 bucks while Sullivan said they would charge me a extra 50 bucks for all of this they are a bunch of rip off trying to get extra money from people who do not know any better

Had a nail in the tire, dropped car off here to have it patched, showed them the nail and left, got a call an hour later with them trying to sell me a tire and telling me they won’t fix my tire because they said the nail was in the sidewall which it wasn’t even close, measured it, it’s 2 inches into the middle of the tread. Guy gave me a big attitude and charged me 25 $ for doing nothing to get my car back. Theives

Summary: I don’t know about the whole Sullivan Tire chain but the employees at South Willow Street location are not honest and overcharge customers.
I have gone to this Sullivan Tire twice. My first experience was to replace my wife’s tires and they sold me more expensive tires that had a rebate that made them the same price as the tires I had originally wanted to buy. They said they would fill out all the paperwork so it would be hassle free and the manufacturer would send me the refund directly. After about 6 weeks I got a letter from the manufacturer saying that the tires I bought were not eligible for rebate and I ended up being stuck with no rebate and more expensive tires than I had wanted.
I gave them the benefit of the doubt, figuring it was an honest mistake and brought my car there to be inspected. It is an 2001 so I knew it needed some work (breaks, a ball joint, and two tires etc.) to pass inspection. They looked it over and gave me a laundry list of things wrong with the car told me I needed an estimated $ 2,341.07 worth of work to get it to pass inspection. I took it to another mechanic and he did all the work to meet inspection for only $ 700.
After these two experiences I will not be doing businesses with them again.

I had taken my car to Sullivan tire routinely for oil changes and always received good service. However, when I was having some break problems, it was then I realized the business is not what it seems.
I took my car in for an oil change and asked the mechanic to take a look at my breaks on my front left tire which had been making a strange noise. After some time had passed and the oil service was complete, I was told that my break pads, rotors and calipers had gone bad on all 4 tires and needed to be replaced. The technician (manager?) then quoted me a price of over $ 950 and went on to try and hard close me by saying he could have 3 mechanics on it and have it out within a hour. I declined the service and said I would take a look myself.
This is when it got interesting. The Sullivan Tire employee said he could not let me take my car home because it was unsafe to drive. After some lengthy conversation back and forth I had to sign off that I understood the risks of driving and the car that I OWN was released to me.
I have had mechanics suggest the car not be driven but never have had a mechanic say, «I can’t let you take your car.»
End of the story — I took my car to a local guy that I know and had an extended caliper on my front left break. The same local mechanic suggested I replace both front calipers (so everything wears evenly), pads and rotors. I did and the job was less then $ 350.
Stay away from Sullivan Tire in Manchester, NH!

Went in for inspection, they tried to charge me $ 550 to change the inside rear brake pads. Not to be trusted.

Great service over the Internet chat (Ryan) from their website prior to bringing in my car for new tires. They had the best price of the 5 places I contacted and gave me a $ 10 per tire Internet discount on top! When I arrived to have the tires installed they already had all of my info written up I told them that I was in a hurry and they had all 4 tires replaced in about 40 minutes! I’ll be back — my brakes are next!

I worked in Nashua for years and had nothing but exceptional experiences at the Sullivan tire and auto on Amherst street there then started going to the one in Manchester when I switched jobs. This turned out to be a bad idea. I got the feeling more things were going wrong on my 2 cars than normal and as a test (becasue, no being a mechanic, it was possible that I just hit a string of bad luck) I took my car to the Sullivan in Nashua after the South Willow street one told me it had to replace a major part and would run me 1200 dollars. The Nashua Sullivan repaired it for 150 $ and when I asked if they thought the same part Manchester Sullivan told me had to be replaced needed replacing, they looked at me like I had 2 heads. It has been running fine for over a year since then.
Granted, that was only one experience that I know about but it was enough to keep me from going back any more.