The Orvis Company Inc.

Quick look rating: ⁵⁄₅ Quality, ⁵⁄₅ Service, ⁵⁄₅ Experience
Quality, customer service, knowledge, and dependability are all top notch here at Orvis! This is the main store for Orvis.
*To note: I am writing this as a catalog customer! I have dealt with these folks over the phone for years with great customer service! I first felt with the Orvis home office just when I was over ten trying to figure out what rod I wanted to save up and buy. I brought up in the southwest desert and far from any fly fishing shop. I did get on their catalog list and when the catalogs arrived it was like heaven to go through them.
My dilemma was that I had to fly fish several for trout in several types of waters at the head waters of the Rio Grande, some small tributaries and some small high lake ponds. Just like the kid that travels past the 5&dime store that keeps looking in the window saving every dime for a fly rod! They helped me decide on a great fly rod, it was a «Western» 9 foot, 5 weight line fly rod. I love that they took the time way back when to help me figure this issue out. Oh, and this was not just over one phone call, I studied and had all of my questions lined up! Their customer service, knowledge and patience won me over. One of the best things was their 25 year warranty, I could not believe in my mind was that I would have that rod for over 25years.
A number of years back, I had bottom tip piece of the rod fall out. Brought the rod in for repair, told them it might be out of warranty and I’d like to see what they could do. The rod was still very fishable, but it just did not have that little Orvis logo and the rod type. Stupid of me, but they took care of it, sent the rod to head quarters and had the rod back to me within about 4 days. I was blown away, that was worth the price of admission!
Now, I’m big into fly fishing, and do a good number reviews of fly fishing places of colder waters places and stores, but Orvis home office has set the bar pretty high!
**To note: They have a number of catalogs that they can send you. They understand if you don’t have access to the internet and are in the backwoods fly fishing. The catalogs cover fly fishing, men’s clothing, women’s clothing, hunting (shot gun) clothing items and my favorite one for your puppy dog!
Pros:
~ Top notch fly rods!
~ Top customer service!
~ Great quality products!
~ Knowledgable staff!
~ Great dependability, they have far exceeded what they have always told me.
Cons:
~ Products are a little more expensive, but you are getting great quality!
Wow, how can a person not be a fan for life! I’m in!

Love this outdoor retailer! Quality merchandise and beautiful store with an outdoor trout pond. They also offer fly fishing lessons. Another big plus IMO is that they are dog friendly! They also have an outlet next door that has discounted merchandise. Staff are always helpful and friendly!

Orvis screens the reviews posted on their website! Make no mistake, Orvis sells some good quality products. But, don’t be fooled. Do your research. Orvis has successfully protected its brand, partly by using the term «Imported» instead of «Made in China.» You would think a $ 90 pair of gloves labelled «imported» would have been crafted in Italy. I have purchased higher quality gloves for $ 30, and the entire glove was made of leather, instead of using cloth on the back of the hand, as Orvis does in their $ 90 glove. I returned the gloves and submitted a review on the gloves. Orvis denied it. I resubmitted the review after removing much of the content. Orvis again refused to post it. This is late November, high-​season for gloves. Don’t trust their reviews, and watch out for the term «imported.»

We’re visiting Manchester for vacation and realized we left most of our fly fishing equipment at home. Went to Orvis and Dale Robinson was extremely helpful, knowledgable and friendly. Will definitely come back here again.

An Orvis catalog got me interested in fly fishing decades ago, that’s why I’m giving them five stars. It’s a hobby I still pursue whenever I can. I own tons of Orvis gear, rods, reels, clothes, etc. They sell excellent products, though most of it now comes from China, of course. They make some reels in the USA, and most of their fly rods also are made here. Their fishing equipment is world-​famous and world-​class, the best, and you’ll pay for it. They offer excellent 25 year warranty on their fly rods and have a fair returns policy. The flagship Manchester store is nice, but too uppity for my tastes, unfortunately they’re marketing the company to rich guys and old ladies now, and fly fishing is just an afterthought. I miss the old store, it was a dump by comparison to this current palace of consumerism, but had a nice outdoorsey feel to it, and was true to the company’s roots as a place for sportsman. I speculate that most people who can afford an Orvis fly rod package use it once or twice, then leave it in the closet. Fly fishing takes hours to learn but years to become proficient. I think it too me about ten years before I really got things figured out and can catch trout reliably in almost any conditions. It’s a great sport for people who love nature and, most importantly, are patient and have super attention to detail. Otherwise, stick with the worms and spinning reels! Orvis is A+ in my book and always will be!

The Orvis Fly Fishing School is hands down, the best thing you can do to further your proficiency in fly fishing. The instructors here are among the very best in the industry. You can rest assured that each student will receive the individual attention needed to help them become better. From novice to expert, everyone will leave this class with a better understanding and proficiency, and you WILL catch more fish!

This is THE FLAGSHIP STORE for Orvis. The décor alone is worth the trip. Beautiful stained glass, a porch with rockers, and gorgeous wood paneling in the heart of the Green Mountains. They have a large parking lot, very helpful salespeople without being overbearing, large dressing rooms, and bathrooms. The shop is large and has departments for men, women, dogs, fishing, hunting, and home. Some of my favorite products that they carry are carry 4 corners rugs, exoffucio bug repellent clothing, dog beds, and fabulous wrinkle free shirts. Right down the street is their outlet which has a lot of great products too. I live in the area and everyone that comes to visit me raves about this store.

This place is great! Beautiful, comfortable, wonderful bathrooms especially! Love feeding the fish Also!

I’m not a fisher, nor would I call myself an avid outdoorsman in anyway, however I would still recommend a quick trip into the Orvis store to check out their beautiful indoor fish pond. The store itself is quite nice.

Returned a pair of pants via FED X. No refund even though their policy is 3 – 5 days. It has been almost 2 weeks, When I called catalog, the couldn’t find them even though I have proof of delivery and the name of the person who got them.
The Orvis credit card is bad. They offer no help and no ability to dispute a charge on line. I have yet to receive a return call after 4 days after leaving all, the info with a Customer service rep.

Very nice store, we were approached a few times asking if we needed help. Friendly, clean, not sure how this place survives though, it was dead in a dying town.

We don’t have a complaint with the products they sell, but with their customer service and catalog department. We have asked repeatedly over several months to be removed from their mailing list, yet we continue to receive their catalogs in the mail several times a month!

Here’s the perfect place for manly men to shop. Jam-​packed with manly men sort of stuff, from more fly fishing equipment than you could believe exists under one roof to hunting supplies and to raincoats that will get you through a monsoon dryer than a James Bond martini. And wow, is it ever classy: huge welcoming fireplace, lots of woody atmosphere inside and a woodsy setting outside, it oozes Vermont upsale style. And while manly men will love it, so will their wives, even if the selection for women isn’t quite as large (though a lot of the men’s clothing works for women, too, apparently). If you’ve ever seen an Orvis catalog, here it is in the flesh, so much cooler than the best Orvis stores we’ve visited here and there. Downside: the prices are on the upside, which shouldn’t surprise you if you are familiar with the catalogs, but you definitely should look out for the sale items. And — next door is the Orvis «seconds» store where older merchandise is marked down considerably, a store lacking perhaps the upscale feeling of its sibling but much less pricey. Together they make a compelling reason to stop and shop — or just visit. The sales staff at both are sharp and courteous and not pushy.

Beautiful store on wonderfully landscaped grounds.

Orvis should be listed in the dictionary under «destination» if there is anything. I don’t even fly fish, but the art and sport of it is well catered to here. I do have a dog, however, and Orvis’ hunting dog products are very handsome. I can’t think of another hunting/​fishing store as good as this, so it gets my top rating.

I just want to talk about how nice these people are. My mother-​in-​law died last week and in her last year she just went crazy with catalogue orders, ordering all sorts of stuff that just sat in the closet and that she never used. Some of that was from Orvis and when I called to explain the situation they couldn’t have been nicer, more helpful, or more understanding. They said that it was fine to send their items back so long as they were in the original condition we’d received them in, and that I could then get it credited back to her credit card, which the bank would then refund. My wife and I are just immensely grateful and how they responded.

If the Brawny man came to life, he would be shopping here. I felt manly in this store. It has just about everything under the sun for your outdoor endeavors. They even have live trout swimming in the store! A lot of stone and wood all over and a huge roaring fireplace. It seemed like a lodge from the set of Wolverine. You can find just about any gear or wardrobe items you may need for your next excursion. Custom made rifles, shotguns and fishing rods. Lots of fishing rods and tackle.
This is apparently the mecca for fly fishing enthusiasts. They have anything you could possibly want and you can even make your own flies. Step out back to the ponds stocked with trout and learn the ways of the force. It was a pretty serene setting to see everyone casting out there. It would be a great place to take the kids if you are in the area.

This store is a must visit while you are in Manchester. Even if you don’t plan to buy any outdoor goods, this place is worth a look. It sums up the many outdoor things you can do in a small town like Manchester. It’s fly fishing galore, hunting, hiking, seriously anything you can do in the mountains. Yet them make everyday stuff like dress shirts, ties, and blazers. I never owned anything from Orvis but the quality of the garments looked fantastic.
It’s like an enormous lodge with large fireplace. As soon as you walk in a large black bear stands tall waiting to greet you. There is a small trout pond in the back of the store. Outside, larger fish ponds and bridges await your eye.
I went on a weekend where they had their large tent sale (Memorial Day weekend). All the stuff was reduced 50−00% off of store prices. Staff was eager to assist you at every corner. The upstairs has a great selection of ladies gear.

Orvis is definitive country clothing that’s thoroughly Vermont. Think of it as an upscale and inland L.L. Bean. Or maybe L.L. Bean is just a coastal, slightly lower grade Orvis…
Everything is well made, durable, timeless and presented with a simple New England elegance that’s an extension of the state itself.
Fly rods and classic shotguns can be found alongside a huge selection of Barbour gear, as well as the Orvis knit staples along with random other gear like Viyella shirts and hiking boots. There’s home stuff intermittently plopped down throughout the store. Note about this, some things are for sale, some aren’t and it can be quite an exercise figuring out where the item in question might fall. Often the sales people aren’t sure either.
It’s a great store for lingering, with a crackling fire near the entrance and food scattered about.
Great for the sporting gentleman — or the weekender who fancies himself one.

This place is awesome. It is in a huge building with a very masculine/​outdoorsy/​earthy feel to it. I would recommend going during the fall to get the full effect. The store is basically everything in the catalog.
There is a huge central fireplace and they often have displays and food scattered throughout the store. I believe you can bring your dog in with you too… very cool.
Of course if you hunt or fly fish this place is like heaven. They have rods and guns for the newbie all the way up to custom made things. I wish I could say more, but it is more of an experiential type of place.
Not your typical retail store…