Yes, we split the cost of a new unit but is that fair to the customer at all? So a customer purchases a «brand new» unit(with no serial number) and it breaks within a year. Shouldn’t the customer get that unit fixed or get a new unit free of charge? One would think so. This option was not given to me. I had to come out of pocket to either get it fixed or get a new one. So obviously, I elected to get a new one. Yes, Halo split the cost but Halo should have picked up the cost at 100%.