Louis Vuitton

Tej was great. He helped me find the products that I wanted and actually made the experience a delightful one. Not normally on this side of town be cause I live in DC but it’s nice to have options. Good Job Tej and I appreciate your professionalism and expertise.

Make sure you dress rich because otherwise they won’t give you the time of day. I walked in with my mechanic uniform on and nothing nobody helped me… Associates looked at me and looked away. boy you don’t know where I come from and what I have. I came in with cash in my pocket looking to buy a bag and you all know my pockets were heavy that day due to the beautiful leather handbags from LV which I love. I was purchasing something for my GF for her bday. I had to ask someone to help me. You fools over there better stop judging a book by its cover. I have worked in the Americana shopping mall at a store that is no longer there and I always had great shopping experiences everywhere else besides LV. I didn’t even want to buy from them after the way I was treated. They made me feel like I didn’t belong there. But finally a nice lady did help me and was actually nice and caring. I have plenty of LV bags and attire for my GF but I did not purchase from here I bought them at Roosevelt field mall which is only 15 min away from Americana mall. just because I don’t dress like a rich person don’t mean my pockets are empty so keep that in mind. LV speaks for itself, the brand is great and I would give it 5 stars or more if I had too but I am here writing a review on the store and the associates not the brand. The brand is great and there products speak for itself.

Love the brand and love the store. Helpful staff and they were very sweet. I was in and out with my merchandise in no time!

First attempt was negative but then the manager Chrissy was amazing and she handled all of my issues professionally! She was awesome! OK, so I am still a fan!

After reading the negative reviews I wanted to give my positive one. Staff was pleasant when I walked in. I had to wait for a sales associate due to Champions for Charity at participating stores. The LV store gives 15% of the pre tax price of the items purchased to the charity of your choice. My salesperson, Myra, was patient, thorough and courteous. My experiences at this store have always been pleasant.

Very obnoxious staff but the brand says it all.

After reading theses reviews, I was hesitating going to the store. Unfortunately, I had to go. I wanted to order a mon monogram for my wife cause I was having problems on line. I expected the worst when I got there. To my surprise, the sales associate name John treated me very well. He did not make me feel like I didn’t belong there. He was actually very pleasant. Maybe I got lucky that day. There are a lot of birthdays and anniversaries coming up, I will let you know how they treated me the 2^nd time around.

I had purchased a tote out in Caesar’s Palace in Las Vegas, I never used it, and changed my mind, I just wasn’t thrilled with it. I was down on LI on business to exchange/​return it. Nothing caught my eye, they took the bag back without any issues, the sales associate, Renata S, was very accommodating.

I went to this LV store in Americana shop in Manhasset NY to return the LV bag which I bought for my mother in law for her birthday present as she didn’t like the design. I bought the bag from LV store at the Forum shops in Caesars Palace in Las Vegas. First, the 2 SA checked the bag from inside out and upside down to look for any damage and even asked me whether the bag had been used or not. I told them that it was bought as a gift and never been used. The 2 sale associates analyzed the bag for about 5mins and then again they handed the bag to the other SA for second time check up and again the SA did the same process again for about 5 – 8 mins. All those times, they didn’t even inform me what they were doing. When I bought that bag, I didn’t even look it closer enough and they packed it for me and I just brought to home like that. I was thinking at that time, if there was any damage to that bag when they packed for me in Las Vegas, I would never know and I would not get the credit back if there were any damage and I got my credit back. Fortunately for me, the bag is in resellable condition and there was no damage. So, I just want to warn anyone who are thinking to buy LV bags, carefully inspect the bag before they packed it for you as you never know. LV customer service sucks!!! I suppose and everyone will be the same as me that this kind of luxury bag should have exceptional service for customer satisfaction. I will never ever buy Louis Vuitton again and will not recommend it to any of my friends or family members.

Great merchandise, amazing assortment, HORRIBLE SALES ASSOCIATES in this location. They are very nasty, rude, and condescending! Wake up sales Associates you work there, you don’t own the store, you are an employee so drop the attitude. The 5^th Ave. store is a flagship store and the sales associates treat you like you would expect from such a high end retailer. With that said, I’ll be taking any future business to 5^th Ave. location.

This location deserves a NEGATIVE 0! Worst customer service, the staff needs to be trained properly, attitude and dirty looks shouldn’t be a job requirement in a luxury store. Ridiculous and pathetic!

Great store location! The store is on the smaller side but the staff here are great and the attention of service I receive here is always top notch. It’s located in the Americana Mall complex so parking ample and getting to this location is a breeze from all major highways. I once had a strap from one of my epi collection purses start to fray on the edges and brought it here and it was reparied within a week and at no charge.

now this was years ago but I figured I’d write a review now. my first experience at this store was amazing. it was my first louis vuitton and officially the most expensive bag I own :) hey I’m proud of that! anyway I got the matching wallet too. I loved LV so much I had to go back and get the dog carrier but they didn’t have the bigger one in the store so I ordered online. it was way too big so when I opened it I marched to LV to hurry and return it I figured i’d go with the smaller one after all. somehow in taking it out of the box, carrying it to the store the handle was worn? they accused me of having it for awhile, then accused me of getting makeup on it because I had dark eyeliner on (hey I love smokey eyes) of course they wouldn’t take it back claiming it was ruined. the handle just had natural oil from your skin on it and came right off when I got home! I didn’t know taking it out of the box I should have put on some damn gloves or something? I wasn’t about to go back and argue again.
instead I figured I’d just give the bigger carrier to my mom and buy the smaller one for my dog anyway because I still needed one. of course going back the lady acted like I tried to return the bag because I couldn’t afford it and when I ordered the small carrier (no longer in stock) she took my amex security numbers down wrong. (they are on the front!) I even told her that and she just looked at me like I was an idiot who didn’t know what she was talking about. she continued of course writing the numbers on the back instead. so of course a week later I got a nice phone call from her all snobby on how my card was declined and my order was going to be canceled. I told her there is no way it can be declined put in the right numbers this time (which she did) and walla it worked! so after all this nonsense never again. I’ve gone to the other one which is just as bad as this in the mall. my last LV will be at the flagship store hopefully with an amazing experience. with all the money I’ve spent you’d think they’d be a tiny bit nice.

I’ve been to this LV location several times and I’ve been serviced quite quickly and efficiently every single time. Yes, with a location and a brand name like this there are bound to be a couple of snobs running around but I seem to be lucky enough to avoid them every time I end up here in Manhasset.
The store itself is laid out pretty nicely. You have your typical shoe section, accessories section and the rest of the goods are laid out along the walls in their own specific seasonal collections. Because of the high amount of traffic on the weekends, they have you wait on a line in the middle of the store and sales rep will receive customers off of the line. I find that this process is pretty efficient. Although it might sound a bit robotic, the sales reps here still manage to make every shopping experience a personalized and unique one. The sales reps I’ve encountered here have always went above and beyond to show me different designs and collections. I was here last Mother’s Day trying to find the perfect gift for my mom and the sales rep took her time and even tried on a bunch of bags to show me how it’d look on an actual person.
I’m not saying there aren’t any snobs working in this store BUT I feel that the number of friendly reps far outweighs the number of jerks. I’d absolutely recommend this store over the LV store in Roosevelt FIeld mall. I’ve been to that location several times and each and every time I’ve been totally ignored and skipped by the sales rep.

Walked in here during my lunch break already knowing whIch bag I wanted to buy. Waited almost twenty mins without any acknowledgement. When I asked for help was told to wait in line and someone would be with me. Walked out after another ten mins. I guess if you don’t look the part — you’re not going to get any service in this store. I went to gucci instead.

So after my mother had a problem with her bag and unknowingly took my product in as well to be fixed, they actually replaced it, hmmmm. So I have been compensated and thanks to the manager of the store, it was highly appreciated.

Very attentive staff, very patient, and quick. I always have a pleasant experience while shopping here. My boyfriend came here to buy me a bag as a surprise. He had no idea what to get me. He said the woman who helped him was very patient and showed him quite a few bags before he made his choice. She answered all his questions patiently.
Great staff!!!