North Shore University Hospital

The WORST… my uncle came to the hospital from having vomiting heachache, stiff neck, dizzy, bad vision… once in the hospital it took 3hrs before a doctor can talk to us. after talking to us was told that she was going to get a CT scan don… than another 4hrs before the transport people came to get him for a CT scan… now we are still waiting for the results… we went from waiting for the result in the room to now making us wait in the COLD HALLWAY… they said that they need the room for someone else but NO ONE ELSE IS USING THE ROOM… it’s now Goin to be 2hrs still in the hallway no one came to tell us about his results and the room is still not being used by the person supposely that need the room… excuse my language by this is F**king crazy… after asking to see if we can get the room back because my uncle was getting cold in the hallway we were told no its occupied (BUT STILL NO ONE IS USING THE ROOM) and the transport that took my uncle out the room keeps walking pass the room to look in and seeing that no one is using the room and looking and me to see if I see him looking… some kind of hospital

OK — Keep it mind I am a Physician that is writing this review. No joke — for the region — pound for pound, this is where you want to go. They are truly, hands down exceptional. Everyone, from Security, to the person that takes your Cash in the Parking Lot to the House Keeping People, all the way up to the Nurses and Top Level Specialists and Surgeons — Everyone is on point. If your not on your A Game — You don’t belong @ this institution and they will boot you out.
North Shore is a world class institution, service is impeccable and the care is second to none. I can’t say enough positive things about this place.

This was an excellent hospital. Was proud and happy to be a patient and a donor. Ever since Northwell took over service has deminished drastically. I have been in the emergency room for the past 13 hours (6 hpurs just to be seen by a nurse) where I have never been here for more then 3 hours.
Will never be coming back.

I unexpectedly got admitted to this hospital, and thank God. I was seriously ill and required surgery. The staff was wonderful during my week long stay (I actually had two hospital stays within the same month — both a week long) I couldn’t have asked for better care. North Shore University Hospital saved my life and I will be forever grateful to all of the doctors/​surgeons/​nurses there.

This hospital is awesome. Let people say what they want but being a hospital employee and having worked in hospitals for over ten years they definitely spoil you. There birthing center will make you want to get pregnant, that’s how nice it is! Its brand new and stunning!
When you’re on a regular floor, you wont be getting gross hospital food. A woman will come talk to you they accommodate every request you may want from trays of bacon to 2 bagels in the morning or French toast, this hospital is amazing.
Staff is very friendly and efficient makes sure you are safe before you go home. All in all, I came from Brooklyn to North shore via ambulance to be transferred to a better cleaner hospital then where I was.
Really good care, not your typical hospital food.
My primary doctor is there now and parking is free when you go to see your primary doctor, but the negative side is if your sick and your relatives want to come see you its about 8 dollars for them to put there car in the lot, still not bad.
They have an au bon pain on site and there is an ihop less than 10 min away. If you get sick and can wait a bit go to Manhasset.

The staff is great but this hospital is overcrowded. I’m almost 30 and was put in pediatrics because it was the only open bed at 6pm. After being In room I was moved to the nurses station where I stayed for 2 hours until my scan was done. I was then put in the same spot staring at a wall for the next 4 hours. Finally was moved to holding at 4 am and had to demand an open room so I could sleep a bit before my surgery in a few hours. They are overwhelmed and overcrowded at this hospital. While I found the staff great I was shocked at how many people were just parked anywhere they could place them. Be prepared to wait folks and be prepared to stare at a wall for hours.

This hospital has no regard for human life– if you are a senior citizen that is. My mom was a patient here when she was passing from pancreatic cancer. The staff treated her like an animal even worse. I will forever live with the guilt of not getting her out of there sooner and standing up to the incompetent staff She would have done that for me if situation was reversed stay away from this terrible place they do not care!!!

This is place is great if you are unemployed, have nothing going on in your life and just like hanging around. Appointments times are meaningless. Do first appointment of the day or believe me you will be sorry.

Since they have absorbed every private practice, the once wonderful doctors offices now seem like you’re in a cold, uncaring Corporation.

I had all 3 of my kids here. This hospital is amazing :-)
I chose this hospital over any other.
They have taken such good care of me & my family.

ER wait time is too long. Different people are giving different time estimates that range from half an hour to hours. Asked to speak to a supervisor, that fell on deaf ears. The ER at this hospital is the worst ER I’ve ever experienced. Extremely disappointing.

This hospital is far better than it’s cousin, Long Island Jewish. However the unfortunate fact is if you go to the Emergency Room, regardless the time or day you are looking at a minimum of 12 hours before you get admitted into a real room. Only a small fraction of that time will likely be spent in a private ER cubby, After a short time you will be moved into the hallway where you will wait the bulk of the hours until you get put in a room.
TV is free in the ER (for the short time you are in the small cubby rooms) but free WiFi is all over the hospital including the ER, patient rooms, and even most hallways. Be aware they do block many legit websites like
though, but you can’t complain much when it’s free.
Very poor cell phone reception in the ER.
I found the staff to be very friendly– the nurses, PCAs, most doctors are all very good. Sure not everyone is perfect but I would say as a whole. better than average, and again, better than LIJ. Some doctors are absolute saints.
I’ve been here (unfortunately) a number of times. Rooms range from adequate to above average– a recent stay in a room in 8 Monti was excellent, plenty of room for a 2 person room and great view.
Another reason I give this hospital a good rating is that if you either don’t fit well on the small gurney or have a hard time transferring between the bed and the transport gurney they will actually take you where you need to go in your hospital bed. If you need an echocardiogram for example they can take you down right in your bed and you never need to get out of it. For a ct scan they need to get you onto the table of course for your bed is with you. I’ve been rolled into the operating room on my hospital bed, It makes a big difference for someone who can’t stand or walk. This never happens at LIJ because the doors are too small at that hospital that full size hospital beds simply don’t fit into most non-​patient rooms.
TV and Phone can be purchased separately in the patient rooms, each is around $ 5 to $ 6… decent channel selection– The History Channel, Discovery Channel, Comedy Central were the ones I cared about– there were a lot more. Nothing like HBO but decent selection, including the local channels and some «on demand» type stuff. One of them is all puppies. It is a bit insulting to get a hundred thousand dollar bill for 6 days and still have to pay extra for TV.
Like all Hospitals I’ve been in, virtually nothing gets done on the weekend. If you go in on a Friday don’t expect much until Monday.
I am completely bed bound, I can’t use the bathroom (number 2) without help. I need someone to turn me in bed. Because of this my mother or a close nurse/​family friend is almost always with me, even in the hospital. While the hospital nurses say they can take care of me and tell my mom she should let them «worry about me» while I’m there we did try that– Mom left for a half hour to go home and walk the dogs, but about 15 minutes after she left I had to poop. I beeped the nurse, she came in quick but when i explained what I wanted to do she left and said she needs to find help. (My 63 year old mom doesn’t need help to turn me mind you.) Well the nurse left and never came back. I ended up pooping without being turned it got very messy. Mom came back to find me filthy and cleaned me herself. If you have a relative who needs around the clock care you need to be there for them or hire someone who can be– no NYC area hospital has enough staffing to provide ²⁴⁄₇ care for patients. Even despite this incident mind you I still feel their nursing staff is the best you will find around here– but you can’t expect immediate service– they could be busy with another patient for an hour– nothing you can do about that. You also have to bring your own supplies– the hospital has only the cheapest of the cheap, nothing was really up to our standards.
But for a NYC/​LI hospital it is the best I’ve found so far.
I would be remiss not to mention Dr. Kevin Hyman who performed thoracic surgery on me back in 2011 and was the most amazing and caring doctor I have ever met, and I have met some excellent doctors in my life. Thank you again Dr. Hyman. Thank you to everyone who has helped me though these last 6 years.

Never ever ever ever by all means bring your family here. I have been here for a week with my 63 year old mother as she gets through a spinal infection (osteomyelitis). I am all about the warmth and fuzz and this hospital does not deliver that in any means.
If it weren’t for me being with my mom for 12hours + every day, she would have deteriorated. She is disabled and only able to use a portable bedside toilet. I have come here in the mornings and found it filled and feces accumulated. Mind you she had diarrhea.
God forbid you have a concern and need the doctor paged, that took 6 hours today to finally see someone. Your best liaison is the nurse manager and patient services. They will/​should get things moving for you. It’s just a shame this hospital is so understaffed. The worst part is that you see so many thank you cards and edible arrangement deliveries, probably from people who stick their elders in nursing homes in which case this place is a resort!
No no no. Go elsewhere. Stay far away.
Edit: the day after posting this I arrived in the morning to my mom telling me she slipped this morning. I asked the nurse about it and she said «no no no, she didn’t slip and fall, she slided to the floor». Ummmm. Why did she slide to the floor? «Bc she wasn’t able to reach the chair after she used the bathroom». My mom was using her bedside toilet and no one was around to help her. Nurse walked in just in time to help her «slide to the floor» and then requested assistance to get my mother back up to bed. If my mother didn’t tell me, I wouldn’t have been informed.
Also, as I type this, there is a nurse, with 3 students from Adelphi university, playing nurse with my mom. I get they have to have hands on experience but my mother had now waited an hour to get her pain meds while these kids play doctor with her.
Edit edit: I decided to stay the night with my mom bc the two night staff designated to her were just so incompetent and seemed like they didn’t want to do their job. Not once did they check on her or ask if she needed the bathroom. I helped her with that. Furthermore, in the middle of night I asked for her meds so she wouldn’t wake up in pain. The nurse almost bit my head off and said «for what? She’s sleeping!» No, she’s knocked out from narcotics but will wake up vomiting and in pain again in any second.
Please please please stay away.

Emergency rooms are stressful and scary places. There will naturally be strong feelings one way or another because it’s just too busy to cater to everyone perfectly.
This morning at 12 a.m., I arrived to this emergency room almost knowing that I had appendicitis. After a CT scan it was confirmed that I needed an appendectomy.
The physicians, nurses, physician assistants, nurse practitioners, and even cleaning staff could not have been nicer to me. The surgeon explained everything clearly and thoroughly and surgery went off without a hitch.
The facility itself is clean and relatively well run. Sure, the entire process took 10.5 hours even though the surgery took a mere hour, but it’s an emergency room on a triage basis. I am sure others were, quite literally, dying. Free WiFi really helps the time pass faster!
Tip: if you think something might not be right, be sure to ask! I came back from the restroom in the ER waiting room to find a transport person ready to roll me into the surgery room. I wasn’t hooked up to the IV that contained my antibiotics and told him that I may need it. The transport person went to ask and the nurse immediately hooked me back up. My mobile bed was then wheeled to the surgery floor, with my near nude self in it.
My cousin, mother, brother had similar pleasant experiences over the years at this prestigious hospital. I hope you all experience the same.
Live long and prosper!

Used to be a wonderful hospital. Certain shifts of emergency room nurses need to be checked. Nurses concerned about getting off shift. Patients needs secondary

amazing hospital! i had my second baby here and everything went perfectly! (no wonder people pay so much money to stay here. did you guys check your insurance bill? high as F. so surprised on how much it costs to deliver a fking baby).
anyways — the nurses are very knowledgeable, the «room service» is great although it takes a while depending on what time you order your food. and the rooms were super clean. the nurses give you your space if you need and take the baby if you ask so you can get some rest.
tip: there’s a parking lot in the back of the hospital where you don’t have to pay. it’s like a 2 minute walk but it’s worth it!

Beautiful Hospital with wonderful Docs & Nurses w absolutely incompetent and Nasty Billing Department. Have Aetna Meritain which they incorrectly submitted to Aetna despite 5 phone calls explaining to them how to do their job. The billing team was obnoxious (Anita) and recommended we call Meritain to make sure they receive the claim. After the 3^rd call. Really? I work for NSLIJ now? Greedy company quick to put you into collections despite their incompetence. Oh, and the wait time on the billing department is terrible.

great hospital!
we were placed in labor and delivery and the room and nurses were outstanding! tended to every need! relaxed laid back yet professional and everything was smooth and great!
baby arrived and we were moved to the maternity and nursery. the level and professionalism of the staff plummeted they expected us to do their job for the most part! the delivery room staff are what i am basing my review on. great job and thank you.

Surprisingly it was quick. I brought my daughter to the ER after she injured her back while playing at school. She was checked out immediately and given
Advise on how to proceed. Thank you.

My father has unfortunately been hospitalized for the past 2 months. The care has been average to above average. There have been several hiccups and one issue that seems to have been swept under the rug.
The parking lot is a ripoff. It’s amazing that they charge for visiting a loved one who is sick. I believe that’s just bad karma. Fortunately since my father past the 4 week mark I was given a free parking pass. At least they did that…