American Apparel

I love this location because I can just pop in on my way up from the beach or from getting a bite to eat. Usually it’s not too bombarded with customers like some of the other ones so it’s easy to move around the store and try on more merchandise. Nicole was very helpful I almost felt bad sending her back in forth with different sizes but she came back with all that and some wonderful suggestions that helped me make the right purchases! Also one of the few companies I can support without any guilt, everyone loves a solid outfit from a sweatshop free brand!

When I first called the American Apparel in Manhattan Beach, to hold a pair of shoes for me, I was pleased with the amazing customer service that the store manager, Lucy provided. I wish all my customer service experiences were like this, and not only to have excellent people skills, but to go above and beyond on helping me pick out a pair of shoes to match my dress. An employee Nick was also very helpful as well. I wouldn’t shop at any American Apparel other than this one. — Keeley

I went in today to replace my daughter’s baby doll dress which was purchased two days ago @ Santa Monica store. The dress has a small hole (moth like) right in front by the strap, which we did not notice at time of purchase. I presented the receipt and dress to Lucy, the store manager. This woman has an attitude, beware. She refused to issue a store credit (they did not have another dress in that size) because the defective item did not have a tag on! I told her my daughter noticed the hole after she removed and threw away the tag… Receipt was not enough to have another dress shipped to me because American Apparel «does not ship dresses» She said I should take the dress back in Santa Monica, where I bought it. Ridiculously awful customer service and rude, to top it all off.
What a waste to spend money on cheap clothing «made in USA»

My American Apparel shirts, pants, jackets, and even socks always seem to last longer and feel like they are of higher quality than the Gap, or Urban Outfitters clothing I own. I do wish they developed a more grown up look for males, but I am an American Apparel fan. Also, made in USA baby!

An eclectic mix of cheap (but American made) clothing… good party wear, but most of it is not my style.
This is a SUPER easy to access store, right in the heart of Manhattan Beach, street and structure parking, very friendly and attentive staff. Prices vary by what you’re looking for from down right cheap to a little overpriced.
Most of American Apparel clothes run «slim fit» and smallish to cater to the hipster crowd, but I mostly go for the base t-​shirts, socks, and accessories so it doesn’t phase me.
Usually, you get what you need here and move on. A decent place to shop.

Nice little quiet location. Purchased two items, one of which the security tag was left on! That’s such a hassle for me as I don’t come to the beach very often. However, I found no problems with the customer service, as the lady checking my items out was friendly and smily. Still haven’t gone back to get the tag off though.

Didn’t appreciate the attitude when I came in to return something. The girls implied I was lying about a phone conversation with customer service, while the other two girls are rolling their eyes behind the cash register. Essentially, appalled by the lack of professionalism of these girls working the register at the time, and unhappy with how they conduct their customer service. As a long standing american apparel shopper, I would NEVER walk into this store again.

They should brief the cashiers on how to handle Groupon transactions. If they’re going to have a big promotion like that (50% off) this is clearly going to bring many customers into the store. So standing around for 30 minutes while the manager talks you through correcting your mistake isn’t going to keep customers happy. Lucky for the cashier I’m chill and wasn’t in a rush and my patients were surprisingly present that day. But deep inside I can’t believe what happened.
So let me say: until this horrible error was made (charging my card $ 91 when I shouldn’t have paid anything), I actually received great customer service (though I was the only one in there so this is expected). The girl was nice and helpful. I spent about 35 voluntary minutes in the store, with an additional 60 involuntary minutes. So she messed up on the groupon transaction, okay whatever. She called the manager Zachari to the store after they could not resolve the issue over the phone. So the manager comes and «says» all the money was credited back to my card but in actuality, it was once more debited from my card. He told me to call the next day if it wasn’t showing as a credit, so i called the following day. Brittany answered the phone and was EXTREMELY RUDE. I explained to her that I needed to speak with Zachari. She told me he wasn’t in so I’m like… okay, can you contact him so I can speak with him. Instead, she wanted to know everything that happened and which associate was involved and blah blah blah. I found no reason to go too into detail with this girl because she was not the manager, she was a lowly associate. I guess she got upset at me not wanting to share this information with her and SHE HUNG UP THE PHONE IN MY FACE. Like seriously… WHO DOES THAT? I called back, like «look…I’m not one of your little boyfriends, okay? This is an establishment, a business, you can not hang up on customers, that is beyond disrespectful». And she said, «you hung up» I’m like… really? lol the nerve of this girl. They need to stop going to Compton to recruit people to work here. I can honestly say I HAVE NEVER RECEIVED SUCH TERRIBLE CUSTOMER SERVICE THAN THAT WHICH I EXPERIENCED HERE WITH ‘BRITTANY’. The next day after retrieving a bank statement I went to the store, showed Zachari the FOR SURE DEBIT from my account from this store and he refunded the money, like he should have done the first time. He didn’t seem too concerned about the whole situation, nor did he seem to care about the poor customer service I received from Brittany. THE LEVEL OF INCOMPETENCE AT THIS STORE IS ASTONISHING.

the place looks like a dump. plus the girl behind the desk was so rude. i purchased a shirt online and went there to return. she told me i can’t return at the store and need to mail it in. i just wish american apparel will clearly state that on the invoice or order confirmation so that i didn’t have to waste my time driving there, finding parking, finding quarters for parking and deal with this very rude girl. the least she could have done was be nice.

I couldn’t decide if I wanted to buy a couple items (floral leggings and shorts) so I asked to place them on hold. The associate gave me a slip of paper, I wrote my name and number down and she tucked it away and said I had until the end of the day to make my purchase; otherwise, the items were going back on the sales floor. Standard policy.
So…does this location close at 6:45pm on a Saturday? I don’t think so. So why were my items back on the sales floor when I came back to make my purchase?
I walked in and the girl nervously asked for my sizes in both the leggings and shorts, hurried through the store and presented them to me for purchase. No apologies, just acting as if she hadn’t done anything wrong. As if she thought I hadn’t noticed.
Associate # 69 087, what would have happened if those shorts and leggings weren’t there when I came back? Honestly, I didn’t expect any real customer service or courtesy since I was in a store where employees are notorious for thinking they are too cool for that… but respect is a whole ‘nother story.
Don’t say hi when we walk in the store, don’t open fitting rooms when we’re standing right there, FINE. But respect customers when they say they are going to come back and make the purchase later. And respect your own damn store policy.
I am offended and I am never going to come back.

The kids who work here are nice enough (and got them the extra star), but nope. The quality is poor for what you are paying. The fits are all odd and the t-​shirt material is so thin that you have to wear undershirts (unless you enjoy the sheer nude look). I get that the hipsters fancy themselves as fashion forward. I’ve got news for them, we already covered this territory in the 90’s, minus the skinny jeans of course. I am over American Apparel, in general. If you are looking for similar clothing that is nicer, try On the Byas or Alternative Apparel.
Also, I am tired of seeing their faux art on billboards everywhere. If they are so counterculture, then why do they charge so much for their clothing, give you such a flimsy product, and contribute to polluting the roadside skyline?

Very nice but small AA right by the beach. It’s fairly clean in here and well organize. I don’t think they have a large variety of AA clothes but they the most popular selection here. I usually shop online and sometimes come here and I do see a difference LOL they sometimes don’t have what I am looking for so now I call before making the trip. I will say that their customer service is on point and they do keep this store neat. It can get crowded in here but usually it’s barely anyone in here. I will recommend this location if you don’t want to make the drive to Los Angeles.

This location is pretty small but it does exactly what it was built to do. They always have my sizes! Free parking is available for free on the streets and there is also metered parking available.

This American Apparel branch is smaller than most but it has a nice selection and it had exactly what I needed. There was only one salesperson working there so she was pretty busy but she was nice and courteous and I had no complaints about that. The best part about this store is that it’s really close to the ocean. Go grab a nice lunch outside after you shop.
Parking can be pretty hard but usually you can find meter parking if you drive around long enough. It’s 12 minutes for every $.25.

okay i have nothing against the clothing in this store it was the employees that i had a propblem with. I have never walked in to a store where i was being watch the WHOLE TIME. It was ridiculous. The women was literally over my sholder as i look through the clothes, and when i went to the dressing room i could see her feet as she stood next to the door WOW. I have been to may other american apperals this has never happen to me. It was a horrible experience. when my friend and I got outside the store i asked her did she feel that we were being watch, and she totally agreed so i know i was not imaging it, I WILL NEVER RETURN TOTHE STORE EVER (0 Stars)

If you’re the type of person who likes simple high quality garments then come here. Yes, I hang my t shirts on hangers, haha. You can’t beat their t shirts and dresses. Everything here can be dressed up or down-​flip flips or 4 inch heels. I just bought their one shoulder dress and its totally flattering and no dry cleaning needed. The people who work here are super helpful and they may be a little fashion forward and intimidating but they are super nice. If you’re looking for a new favorite t shirt then stop by here!

er. i’ve never worked in retail. so i guess i don’t know. but i just wanted to give my shout-​out. i really like the service in this store. and it seems to me that the store isn’t overstaffed or understocked (anymore). i vary in size at AA and it seems they always have what i want or need. folks are nice, they have good variety, etc. etc.
my only big thing is the meter parking, but whatevs. woot for an american apparel in the south bay.

Alright, this review is not a review of American Apparel clothing. I like some American Apparel clothing and I think they are pretty good quality. That is why I was happy to see one go in down the street from my house so that I would not have to drive 20 miles to their other locations. Now after my disclaimer I am going to tear into this shop:
I spent 5 years of my life working retail and I know the routine and I know how hard it can be to be pleasant and helpful for eight straight hours, so I try to cut «sales associates» slack by hanging up my clothes properly, not being too needy (because they do have other things to maintain in the store), and trying to keep racks and folded garments in order, but there is no slack to cut at this store.
There were about 10 people working on a Saturday at 5:30pm. 10 people!!! What? This store is small. I worked at a huge Urban Outfitters and on a Saturday at 5:30pm we had about 6 people working and still gave better customer service.
The despondent dressing room attendant was constantly distracted by her fellow «workmates» who were singing and dancing in the middle of the clothing aisles, which would not have bothered me if it had not prevented people from accessing the clothes, the dressing rooms, and SERVICE.
I just can’t even list all of the friggin’ annoying things going on in this UNDERSTOCKED store. I am a size 28 – 30 and almost every 28 – 30 pant was gone (hello, it is called restocking). I tried to ask if they had more sizes in back (because at the A.A. in Little Tokyo they have a huge back-​stock that they are more than happy to delve into for you), but they were too distracted by trying on the clothes in the store.
It could have to do with the fact that all of the employees are the rich spoiled brats from surrounding M.B. who have never worked a day in their life (because they are 12) and do not really need a job except to fill their pointless existence and to look cool. FYI: baby-​stach, downy afro, and acne are still uncool even if you work at American Apparel.
This American Apparel just opened and it will close soon if they do not get a new staff for this location.
I will be making the drive to Little Tokyo for my future American Apparel purchases.