Godiva Chocolatier

Good high end chocolate but HORRIBLE customer service.
Whoever owns this store needs to check the little high schoolers they have hired.
The chocolate is always so great here. Decadent, rich, just sweet enough and fresh.
The service sucks. If it weren’t for corporate gifts we had to give I would never come back to this location.
We bought over a thousand dollars worth of chocolates from them. We had a basket left without a bag and the girl in the front humiliated me to give me a bag! A BAG!
Ridiculous.
Unprofessional.
I hope someone from Godiva reads this and offers extra training to this store.

One of my favorite treats is chocolate covered strawberries. Came here to get my special friend some top notch milk chocolate covered strawberries for Valentine’s Day. They also had dark and white chocolate strawberries available.
Great quality strawberries, so juicy and large. The milk chocolate coating was evenly disbursed over the strawberry. The gold box they are housed in are the only container worthy of holding these gems. They are a little pricey but you pay for quality.
The sales associates were very helpful especially on the day before Valentine’s. She warned me they should be consumed on the same day of purchase. Two days later and I still have some leftovers that still taste pretty damn good.

One of my favorite Godivas to visit in the area. Always a great experience. The staff is friendly and funny. I can always appreciate someone who enjoys a good laugh and chat. They now have hot chocolate, which apparently they’ve always had but was on the «secret menu.» Soft serve ice cream is my favorite. The swirl with chocolate dipped almond cone is my recommendation.

Mmmmm chocolate! This review is for their ice cream. O.M.G. is it good. They only have chocolate and vanilla flavors (and swirl) and a few cone selections (dipped or regular). The flavor is amazing. You can tell instantly that the chocolate is very authentic. It is rich and creamy and so good. My kids love this place too but the generous portion of the ice cream is too much for them. I asked the server if she could split it between two cones and I would pay for the additional cone. She was very accommodating and she did not even charge me for the additional cone! Now that is what I call customer service. I really appreciated it and I let her know how kind she was to do that for me. At $ 6 a cone it is definitely an occasional treat and I was really impressed that she was willing to split it for us and throw in the additional free cone.

love the ice cream — love the chocolate — makes great gift !

1 free chocolate a month if you become a member. But the chocolate covered strawberries are a rip

Godiva CHOCOLATE Soft serve ice cream! My entire family which is 5 of us all LOVE! It’s a MUST HAVE when we come to the mall or after we dine at one of the restaurants.

I had the chocolate dipped waffle cone, with the chocolate/​vanilla swirl soft serve ice cream, and caramel drizzled over it! It was definitely sweet and delicious.

Omg! Like seriously, the best freakin chocolate on the planet! So for those of you who do not know, Godiva has a free rewards membership program. What does that mean? That means every month you get a free truffle, you earn rewards on your purchases and usually get extra free chocolate goodies the following month, and my favorite, they give you $ 10 to spend during the month of your birthday. It doesn’t get any better than that!

Had to kill an hour waiting for the apple store so I figured why not indulge with chocolate… of course I was wearing my gym clothes and didn’t don my Chanel bag and Fendi shades today so I was received with disgust… THREE EMPLOYEES STANDING AROUND IN A 20sqft ROOM AND NO ONE WANTS TO F*ING SMILE AND GREET ME. I asked which was a popular chocolate as I will be having just a piece or two (I am not a fatass, and obviously being fit takes work) They nearly ROLLED THEIR EYES at me and said «oh, I don’t know what kind of chocolate do you like? .» no bragging about their fine chocolatier reputation or the batch that was her own favorite. Just «b*tch get out of here so I can continue flirting with my other co-​worker» kind of treatment. Well someone needs training on customer service/​sales… this applies to whoever worked TONIGHT at the manhattan village mall. and oh, the Lava Cake was not all that great anyways dusty ass piece of chocolate. I will stick to my Tobi Tobin chocolates thanks, b*tch. My $ 3 can be spent on a better tiny piece of chocolate elsewhere.

As with all Godiva stores, if price is a concern, enter with caution. We’ve signed up for their email so we get one free piece of chocolate a month. Nice to have the free chocolate but depending on who’s working behind the counter, you can either get a warm and friendly reception or a «Really? You want a free piece of chocolate? I guess I can help you.» attitude. You’ll know right away. For that person, they need to check with corporate for the reason they offer the free monthly chocolate.
But, for the chocolate, it’s really good. The coconut filled chocolates are one of my favorites, caramel is always good, and if you want just plain old everyday chocolate, dark or milk, they have that too.
Hope you’re able to get your free piece with a warm and friendly attitude.
Enjoy!

Truffelata treat during a mall outing? Yes, please!
It was my first time to check out this chocolate shop at Manhattan Village and I chose to get a Truffelata.
The Truffelata is a Godiva shake blended in with Godiva’s premium truffles. For only $ 6, one can get either a chocolate lava cake, milk chocolate, salted caramel, hazelnut crunch, strawberry crème or Oreo Shake topped with fresh whipped cream and a sweet syrup drizzle.
I chose to get the Oreo Truffelata which had a mix of white chocolate, oreo cookies and Godiva cookie dough truffle. It’s like a chocolate frappé on sweet overload! It’s like drinking an Oreo cookie! It’s sinfully sweet, divinely delicious and a terrific treat!
It was the prefect first Godiva treat for my first time to visit here.
I was pretty happy with my first visit here! (I didn’t get a free truffle though like the girl in front of me who also ordered a truffelata which was kinda weird because I’m also a reward program member but I was still happy with my sweet treat!)

I stop here after picking a oder on site and pick up in store type of thing at Macy’s. This Godiva store is located in the Manhattan Village toward the middle of the mall. The store is small compare to other around the area but clean and organize. When I walk in I was greeted by a friendly and welcoming gentlemen. I was craving ice cream and work out just find I had a soft sever swirl chocolate and vanilla it was right on sweetness for $ 6 but worth it!

Flies with yr dessert! Yuck I told manager said it was fruit flies inside the counter and did nothing.

This Godiva location is located inside of the Manhattan Village Mall. It’s your typical Godiva store that offers you anything from boxes of truffles to chocolate bars to chocolate covered strawberries. The one thing that I’ve always liked about Godiva is that the staff is always friendly and willing to help you find the perfect gift!
On my most recent visit we got two orders of the chocolate covered strawberries (dark and white chocolate) and 5 of the different flavored chocolate bars (5 for $ 15).
The chocolate covered strawberries were pretty large and all fresh. I honestly think I can make just as good chocolate covered strawberries, but it’s always nicer to have them served in the paper cone that has «Godiva» on it. The chocolate bars were a good deal to me. At $ 3 a piece for a large chocolate bar isn’t too pricey. The lady also gave us a sample of the strawberry truffle which was good. If you sign up for the Godiva rewards card then you can receive a free truffle every month along with other online discounts.
If you’re looking for delicious chocolate/​truffles to impress the person in your life then you should definitely check out Godiva and get a box or two of chocolates!

Five Stars for Godiva Chocolatier! Amazing customer service, fresh products, clean store.
I am heading out to a Unilocal UYE and needed to purchase some gifts for my friends from the OC. The ladies all say they love chocolate, so I quickly dashed into Godiva to buy some yummyness. I was greeted by the Assistant Manager, (Sorry, I don’t remember your name, but it started with an A). I had *no idea* of what kind of chocolate to buy, since I don’t eat the stuff. But she made is super easy to shop there!
I purchased two sizes of the Holiday Truffle gift box sets (6 piece sets and 18 piece sets), gift bags of the assorted and Crème Bruleee truffle sets, sugar-​free candy bars, and 15 of the truffle-​pops. I walked out of the store with everything that I needed, and even a sample truffle as part of the Loyalty Program.
Speaking of the Loyalty Program!!! Thank goodness for me reading the Unilocal reviews before shopping here. Thanks to the Unilocaler friends (Michelle T., Maggie C., and Anthony N.) who suggested that I create a Loyalty Account with Godiva before shopping. SCORE!!! Luck would have it that I not only saved 20% with my total bill because of the Loyalty Card Family and Friends Discount, but I also got a $ 40 gift card ($ 10 for every $ 50 spent; limit $ 40) to use after Christmas, and I was able to choose one free truffle to enjoy.
It was a great shopping experience because not only did the Assistant Manager get involved with my shopping, but the general manager, shift manager, and chocolate-​dipped-​strawberry guy also helped me pick up some stuff. Thanks everyone!
Product Grade: A
Service Grade: A+
Worth the Money Grade: B+
Overall Impression: A

This place has really good chocolate. they have all kinds of goodies but my favorite is the frozen hot chocolate. I get it all the time its very delicious and very chocolatly. The store is located inside the mall in the middle. so if you are parking park toward the middle section of the mall. The employee there was very nice and helped me pick which chocolates to buy for my very picky mother and my mom loved them. or she just said that to make me feel good. The chocolate covered strawberries are delicious too. My sister got one and well i ate the chocolate before she could try it so if you buy a strawberry and think that the strawberry is big enough to share… it is but the chocolate on it is not…

The selection appears to be more limiting here than at South Coast Plaza. Nonetheless, the workers are helpful and honest about each product. I’ve been gifting Godiva chocolate to people since elementary school, and I have always received positive feedback. My favorite from Godiva would be the dark chocolate truffle; the truffles are definitely worth a try albeit slightly pricey. :)

Yummy chocolates. They are always giving out free samples at this location.
Sign up as a member, and you get one free chocolate a month! :)
I usually come here and check out what they have on sale. They usually sell the Easter, Halloween, Christmas, Valentine chocolates for cheaper after the holiday has past. :)

Its chocolate. Its pricy. Its soooooooo good!
This is the spot I go to for anniversaries, valentines, birthdays or when I’m in the dog house with the Mrs. As an added bonus there’s always a person dipping monster sized strawberries in chocolate at the front window (makes for good free entertainment). I recommend the strawberries if you need something fresh to go.
Stop by with a friendly attitude and maybe you’ll be offered a free sample.