Ortho Mattress

I was under the impression that mattress salesmen would be like car salesmen, however that was not the case at all. My boyfriend and I went in just to look around and get an idea of what we even wanted, and ended up leaving with a new mattress, with no pressure at all from Steve the manager. He was informative on the different varieties and he was honest, didn’t try to sell us the most expensive bed. Now whether or not we will actually like the mattress will not be Steve’s fault. I just have a feeling when it actually comes to the house it will be to firm for me. But we will see!!! Thanks orthomattress!

Great experience, walked away happy. First time buying a mattress and I think I scored. No complaints. Service was phenomenal

Just had the best experience with the manager Steve. He was very patient and very informative on all the mattresses and products within the store. Gave my husband and I a great deal!

Steve, the store manager is great. Helped us find a mattress and assisted us with fitting it into our budget. Highly recommend this store!

I am torn as I write this. Steve helped me with my mattress purchase and he is great for the most part! No high pressure, knew his stuff, was patient with me. He was fun to deal with. But he as very wrong about latex being good for side sleepers. Unfortunately, my phone has been dropped in water when I needed a mattress desperately and I had to rely on him vs research. Way to firm for side sleeps and for someone who said she loves soft. Still my issue is more with the policy. I will never go back because of it and steer people away. I bought the most expensive mattress in the store and I hate it. I have not slept through the night once. I regret it every day. The last two mattresses I have owned have been heavenly. I bought a latex mattress and it is supposed to be the most comfortable thing out there but it’s too firm and it’s just not. I should have gone with my gut and the fact that he offered $ off the price on this one saying it is far superior to temper pedic. Even the pillow top serta is 1000Xs better. This is where I started. They have a 30 – 60 days try it out and if you don’t like it you pay 25% re stocking fee. I can understand this even though many places don’t charge that restocking. But the part of the policy that sucks, you get docked for buying the most expensive bed. It has to be exchanged for a bed of similar value. So if I want to go with the bed I know for 2k less, no refund after the 25% stocking fee. So if you’re not 100% buy a lower end mattress so you’ll have options. When I called, they said they have nothing comparable to offer me. I am debating about scrapping a 4k mattress because sleep is more important. This policy is awful, there is no protection to higher end mattresses. The cover they sell you is over priced and doesn’t cover the bottom of the mattress. He said if I don’t use it, they won’t honor the warranty! What kind of bs is that. So your warranty is not really as it states. Disheartened about the situation and would do anything for a good nights sleep again.
To add. My friend bought a mattress from a different company, they said no re stocking fee!

Great experience! Steve helped us so much– was very patient and super informative– he listened to our needs! We are so pleased. Wonderful buying experience!

The store had a wide variety of high quality mattresses. Came in on a Saturday afternoon and received exceptional customer service from Steve. He was very knowledgable about the different lines they carry. Was incredibly pleasant to work with and gave a great deal. Highly recommend for anyone!

Decided on a whim I needed a new mattress, stopped into Ortho just to see what they had to offer and left having purchased a new mattress, frame, box spring, headboard and pillows. Needless to say, Steve is one hell of a salesman. He made the buying process easy, was extremely knowledgeable, gave me a great deal and even set it up to be delivered the next morning! My WHOLE new bed is beyond perfect and the last few nights, I have slept better than I have in years!

Steve was super helpful. I came in late, near closing time, and he stayed extra to make sure I tested the mattresses and helped me choose the correct one for me. I was happy with the service and. Would recommend shopping for your next mattress here!
Thanks

Stopped here after looking at a few different mattress stores. Steve was great to work with, showed us several mattresses from their own to the highest priced options to compare. We ended up going with one of their models. There was no pressure to buy and the transaction was very easy. I’m sure we will love our new mattress for many years!

We got a great deal on a full size mattress and bed frame for me and next day free shipping. Very happy with the service and ease of purchase, would definitely recommend to other people new to the area or in a tight time frame.

Just stopped in at Ortho Mattress in Manhattan Beach. Looking for a new mattress. Great customer service and a great deal. Steve did a wonderful job at explaining the difference in mattresses and comfort levels. He did a great job at making sure we got exactly what we were looking for!

Great service (Steve), competitive pricing, and convenient location. Steve made it a pleasant experience for a mundane bed shopping chore

Steve was very helpful. Very nice and helped us get our little boy his transition twin mattress. Great local store. Was able to deliver the same day. Thank you!

Worked with Steve he was very helpful he made buying the experience great.
We bought the Beautyrest Black we are really happy with our purchase

Very nice and clean store, fast knowledgable and friendly. We been waiting for 15 years for a new mattress and Steve and Sal made it very easy to find a new one we like!

We were greeted right away. The store is comfortable and Steve and Sal were very knowledgeable and easygoing. They made the process easy and quick. We’ve been waiting years to buy a new mattress and we get to sleep on a new one tonight!

Wonderful selection and great service! The Manager, Steve, was very helpful and easy to work with. We went with the Strand mattress! Highly highly recommend THIS store location and working with Steve!

Have had several positive experiences here. Steve was very accommodating. I highly recommend them.

Wandered in during a car service appointment. The sales staff were friendly without being pushy and were happy to let me mull over a decision. I came back in an hour and got the deal done.
Great service, next-​day delivery and a great deal. Thanks, Ortho!