Fernandez Shoe Repair

I had the heels of my leather boots replaced here and they put a STAPLE in the top of the boot with the tag for payment. The staple left two holes in the leather! Don’t go here — try Continental nearby.

Highway robbery. $ 40 to resole boots I bought for $ 35 at Rainbow. Would’ve cost $ 15 in my neighborhood, but I didn’t really have a choice, ’cause I was on my way to work and there was no other place around.

This place is great at repairing shoes. I have had three pairs of dress shoes resoled and my wife has had one pair of heels reheeled. Great craftsmanship and quick service! I highly recommend them!

Probably the worst shoe shine I’ve been to in NYC. Both the lady and the guy shine the shoes for about 1 to 2 minutes and that’s it.
This is New York for god sake! If you charge $ 4 for a shine, and you do a crappy job, nobody will return!

Prompt, courteous, friendly service. I went in to have some sandals repaired and they took care of me right on the spot. This place is definitely much better than that place on Duane St and Centre street (right by Corte Café).
Thank you for the great service!

Unbelievably poor service. The shoe shine lady has an attitude! I went there for a shine one day and she did a VERY poor shoe shine. She barely greeted me and said nothing once she was done. I still tipped her $ 2 for a $ 4 shine. I left my trave mug there by mistake in the morning and came back to get it in the afternoon. I was told it was thrown away by the same woman. Go to another shoe repair/​shine place. These people obviously so not appreciate customers.

I just got my shoe shined ($ 4) simple small spot I’m sure they do good shoe repair work (judging from the comments). The shop is about two blocks away from my office so ite convenient. Give them a try.

My black suede ankle booties took a beating this fall and early winter. NYC bars, too much to drink, you know the drill. $ 25 later, this family-​feel-​storefront restored these boots from embarrassing and unwearable without a veil of shame, to like-​new condition. Looking forward to bringing them future business for cleaning or heel/​sole replacement.

They do amazing work here.
I’ve gotten multiple shoes resoled and it’s always very high quality.

For shoe service, they are passable. They do good work but did something stupid by putting a cheap rubber sole on a nice shoe when I asked for a replacement (maybe I was stupid for not specifically asking for something equivalent to what was there initially). They have cleaned my wife’s purses and added tips to her heels fine. I was disgusted, though, that they tried to charge me $ 10 to fix some stitching on my leather belt. Not just because of the price but because they couldn’t even finish it in the timeframe they promised. I went in twice to pick it up and the second time I just took it back (and got it done by my tailor for free).

This was by far the best shoe repair shop I had ever been to. The people working there were all extremely attentive and talked me through the different things they could do with my (4 pairs of) shoes and the different prices for each service. The repairs came out far better than I hoped they would. They also had very quick turn around! FYI as other commenters have noted the sign out front does not read «Fernandez».

This is a great shoe repair shop just three (two?) blocks away from my office at 7WTC. One of my heels broke off — just straight up broke off while I was SEATED in a chair — so I looked up a «while-​you-​wait» shoe repair shop nearby and found myself at Fernandez’s. Beware, the awning says «Frank’s», or something like that, so I passed it twice before I looked at the sidewalk sign in front of the store that clearly says «Fernandez.» They estimated a 30 minute wait for the heel repair, so I decided to get a separate pair of shoes shined and the bottom of its heels replaced. After about 15 minutes, both pairs of shoes were back to their shining functionality. In all, it cost $ 30 — worth it considering I had planned on replacing one of the pairs… now I don’t need to!

Took my watch here to get repaired — When I came to pick me up they tried to charge me TWICE what they originally told me it would cost (mind you, it was NOT an estimate, but rather a hard price). They were not apologetic, did not try to contact me to tell me that it would cost more, and when I finally convinced them that they weren’t going to get away with charging me twice what they originally told me, they were totally rude and unprofessional.
Absolutely will not be giving them any more of my business and would highly recommend anyone reading this review to do the same.

One of the best shoe repair shops I’ve come across. Recently brought in a very worn down pair of premium leather boots. For $ 80, they resoled (with a Vibram sole) and reconditioned the boot to look brand new… a price well worth it considering what I paid for the boots 5 years ago. Couldn’t have asked for a better job. Also taken multiple pairs of other shoes to them with just as good results. Also, they deliver.

Quality, quick repairs for very reasonable prices. Own 10 pairs of Allen Edmonds shoes and take them all to Fernandez for my needs.

I’ve looked around the area and this place is the best. It doesn’t look like much from the outside (or the inside for that matter) — it’s a shoe repair shop not a fashion show.
In any case, they are well supplied with laces, foot pads, umbrellas, repair skills and are friendly without being smarmy. They did a good job on some sole replacements.

This is a shoe repair shop. They shine shoes well, but then again so does the guy on the street. You can train a monkey to shine a shoe and to do it well. In the end its just putting polish on, and brushing it off.
I don’t know who frank is, but he doesn’t work here anymore. Its staffed by 4 latino men and women when I walked in. The man who worked the counter was rude and not very helpful at all. FYI: whatever price he quotes you, just tell him you got it for $ 5 less last time you came and he will usually give it to you.
The place is unkempt and the prices are comparable to everything else in the neighborhood. ($ 20 to replace the heels on men’s shoes)
I’m not saying they are awful at what they do, From what I’ve seen, yes they can shine a shoe and yes they can repair heels and zippers. The problem is though so can everyone else in that business. What they lack though is customer service.
I did not like that they tried to rip me off on the price.
I did not like that he was quick to say he cannot do it that day instead of checking with the cobbler.
Therefore, I cannot recommend the place at all.

I brought in a new pair of boots and wanted to get the leather soles protected. Not only did they have multiple options, but a variety of colors to match the style of the shoe. When they were finished, the sole looked original to the boot. Pretty impressive. It’s worth mentioning that they did the service on the spot in about 10 minutes.

Tribeca has a bar-​belled retail and restaurant mix — on one hand you have Nobu, Scalini Fedeli and a variety of chic boutiques. On the other, you have Baba Ghanouje, Taco House and the likes of Frank’s Shoe Repair.
Frank’s does a great job with shoe repairs and shoe shines. Seemingly run by a Spanish-​speaking contingent of multi-​skilled workers, you can expect the assessment of your footwear to last but a few seconds, following which you are given an estimated repair time that can range from a few hours to a couple of days.
On my last visit, I had several pairs of shoes shined by Frank’s. They diligently applied layers upon layers of wax, until the surfaces were glossy and bright — the obvious envy of any spit-​and-​polish effort. Here is one of those pairs — a fine example of their attention to shiny detail –
One cautionary note is that you have to manage the extent to which they undertake extra repairs such as re-​soling or putting in new heels. And I was surprised that when I used a higher denomination bill, they subtly suggested holding on to the change, implying a 35% tip, provoking me to ask for change back, and round the tip down to 25%. A well-​deserved bonus, if only they didn’t overtly expect it.

I had an emergency today with the tip of my heels needing some serious replacement. I called Frank’s Shoe Repair and they said that they could fix my shoes on the same day! I went in during my lunch hour, took off my shoes, explained what I wanted, and snuggled into a chair to read. The lady took my shoes to the one shoe repairman who was diligently working away. I had barely turned 3 pages of my book when she returned them to me all fixed and looking spanking brand new! It was reasonably priced at $ 8, and I was thrilled that such fast service could be found! I hope I don’t face any shoe problems in the future but should there be any, Frank’s Shoe Repair is at my top recommendation for anyone working in Tribeca and the financial district.
FYI: Frank’s Shoe Repair opens from 7am to 5pm Monday thru Friday. Minimum of $ 15 to use credit card.