Fine Tuxedos

First they failed to mail a product I purchased online. Then they gave me an incorrect tracking number. Once all the mistakes were accounted for and admitted by their business office they refused to pay for the extra shipping to sure that my jacket would get to me on time for a very important business event. No apologies, no attempt to rectify the situation or try make me a happy customer. I would keep on looking and skip this company all together. I know I will in the future.

First, I was looking for a white tuxedos tail for my wedding and the only place I could fine it was on «Fine Tuxedos» web site. I order a 6 button as advertised on their site, but I received a four button tuxedos. When I called to enquirer why I got a 4 button instead of a six button I ordered, I was informed that they don’t make the 6 button. I was not informed why placing my order that the 6 button was not available. I could not returned it because I was in need of it. I was not offered any discount to their false advert or apologies for any inconvenience.
Second, I also bought a three shirt package, size 15 – 15 ½ and sleeve length ³⁴⁄₃₅ and this order was placed on hold. I called their customer service rep and I was informed that since I am 5’5″ tall, I’ll need 30 – 31 sleeve length. She told me once open can not be returned, but how can I know if the shirts where a perfect fit if I don’t try them on? The shirt turned out the be 6″ short from me wrist. I took a pic and sent it to them, but I did not get any response back from the so called experienced customer service reps. I decided to call and I was told there is nothing they can do for me. She told me to only return the two I did not open and place another order for the sizes I wanted and I did just that. By the way, there is no free shipping/​return. I had to pay to ship it back. I received the reordered shirt and upon my exterior examination, two of the wings collar shirts had stitches on the collar and my wedding is one week and closing fast. I learnt my lesson the first time (any shirt tried on can not be returned) so I did not open it. It will cost my another $ 11.98 to ship the entire product (priority mail) the fine tuxedos based in New York.
I will never order any clothing from this company any more and for anyone out there, please be warned.
I ended up buying the some shirt style and size from men’s wear-​house. Although I paid more for the shirt, I was happy.

I agree with another reviewer. DO NOT ORDER ONLINE. I ordered a grey tux online, in my normal size 40S. They sent me an email a few days later asking for me to call them, so I did. They said that they only had a 38R, which I was OK with. When the package arrived, the suit was a 36S, which is way too small for me. I promptly called them back, and told them that there must have been a mistake. They said that they did not have the suit in a 38 or 40 size, but I should wait to see if they get one in. I waited about 3 weeks, no response. So I called them back. They still didn’t receive the size i needed in. I asked for them to send me a return label for the small suit I have now. They said they would do this. IT has been 2 weeks, an entire month and a half since my original purchase. It looks like I might have lost $ 180 to what is bordering on a scam in my mind.

Don’t expect timely service. I ordered two shirts on a Thursday that I needed on Sunday and chose overnight air shipping, thinking that they would get here in time. First, they didn’t ship it till the next day, then they don’t deliver on Saturdays. So I wasn’t able to use the shirts for the event I needed them for on Sunday. They were unwilling to credit me back for the shipping. Will not shop here again.

I was looking for a white dinner jacket like James Bond for a Monte Carlo party. White jackets were simply not available in my area except through some rental outlets at a premium.
I ordered a tux coat in my usual size, 44L, and it fit perfectly. The only odd thing is the tag on the coat said 100% wool which white coats are not from looking around. Fine Tuxedos did not state 100% wool, This was some Chinese manufacturer thing.
FYI, I bought my primary tux from JC Penny on a great sale years ago. I buy 3 piece vest set on their website as they are web only. They are great for the price. Thus I have only purchased the aforementioned coat.
I would buy from Fine Tuxedos again. In fact, I am considering a tail tux for partying on New Years.

is a horrible excuse for a company. The customer service is poor and they try to get hang up on you when trying to ask questions. I ordered a tuxedo shirt online for an event in 6 days. I paid extra shipping to make sure it got here on time. They contacted me the next day saying that size was out of stock and that they could give me something comparable. I agreed and then they called back later once again to confirm the size. I responded back and confirmed the size. the next day I was contacted saying I would need to pay extra shipping to get the shirt here in time. I said since it was no fault of my own I inquired if some concession could be made or to just give me a refund. They emailed me back saying they would just refund me with no other explanation. I got online and did a live chat with customer support and they just said they were sorry and when I asked to speak to a manager they disconnected with me. I never did get the shirt or refund to this day. Please help me out and don’t use this company cause they are exactly what you don’t need and will help you ruin a special event for you!!!

My experience with Fine Tuxedos was through their website, but customer service quickly followed up by both phone call and email to verify the sizing I had requested for the jacket. Thanks to their proactive service I was able to correct a sizing mistake I had made when I placed the order. They even found a jacket size that was more custom to my son (size 39R). The order was corrected and we received within 2 days of ordering with regular shipping. Love the tux, love the service. I highly recommend for prom or college. how can you beat a complete tux pkg for $ 130.including the shirt, bow tie, cummerbund, and stud set. Customer service extremely helpful and professional!

The shirt in the tuxedo package I ordered was too short, but the store would not exchange the shirt for another shirt as I had tried-​on the shirt. They were willing to sell me a second shirt at a 30% discount.
The tuxedo pants were not hemmed even though I ordered a specific inseam length. The primary reason I picked this company was that it offered a pre-​hemmed pant leg; I needed to immediately use the suit for an event. Hemming cost me another $ 25.00

Placed an order online through
and made the mistake of paying for it through Pay Pal. I received a call telling me that the item I purchased was backordered and asked them to cancel my transaction. This was back on August 7^th. It is now 3 months later and they have not reimbursed me my money. I’ve tried calling them and no one ever answers the phone. The still have $ 107.90 of my money and I cannot get it back. DO NOT PURCHASE FROM THEM. THEY ARE CROOKS.

My experience with Fine Tuxedos was through their website. I must say that they did have the tuxedo I could not find anywhere else. I searched for a double breasted shawl lapel tuxedo with 2 buttons that was not vented and I (nearly) found it here so for styles to choose from I give them 5 stars. Unfortunately, the tuxedo I ordered (Calvin Klein Allure) has recently changed I was told over the phone and is now double vented (which is technically not as formal as a non vented dinner jacket) though on the website it was specifically listed as non vented. Although a minor problem which can be taken care of by a tailor that will cost me money it would have been nice to see Fine Tuxedos offer to pick up the charge I will have to pay for out of no fault of my own. To their credit the gentleman I spoke to on the phone did offer to exchange it though that would not have helped me since there is no other tuxedo like it. Also I did email Fine Tuxedos the day I received my tuxedo with a request for them to pay for the alteration and for 2 weeks received no reply so I called them.
I would refer friends to Fine Tuxedos as overall I am happy with my experience.

DO NOT ORDER ONLINE! I live in California. I was having a hard time locating a vest, bow tie and hanky to go with my tux. I called them first to make sure they had everything I needed in my size and I asked them to double check to make sure. I was reassured that everything was there and going to be shipped. Near the END of the business day (NY time), I got a call saying they dont have my size in the vest I wanted… Hmm. Either someone is on dope there, or stupid, or both, there was a problem. I told them I had an order with them so please send me an item of similar look for free, or order it from another vendor that had the item. The woman on the phone was rude to me and hung up.
I own a business, so I dont have the time to be on the phone with this place and I was wondering what was going on. I called them back just before they closed. I was informed that they canceled my order without even telling me, and my event was two days away. Good thing I called. Not only was this very unprofessional, but just plain rude. I would highly suggest you not shop here online. I dont know about the store itself, but I know I would never go there again if you paid me to. I did find a place in NY that was able to send me what I wanted… and it was less money. I have stronger and harsher language I would love to use here, but I am trying to keep this rated G. I wish they would give negative stars because this place sucks so hard, it could suck start a Harley Davidson. They would get negative five stars. DONT DO BUSINESS HERE!

Placed an order and called in to change the shipping method. The gal Carrie was friendly, professional, and ended up saving me $ 8. A++++