Guitar Center

Every time I walk in this place, I receive a warm greeting, from a pretty cool staff. They’re very knowledgeable and helpful, but what really rocks my socks is how clean the escalators are! This store has a set of escalators descending into the showroom as if you were Dustin Hoffman and Tom Cruise in Rain Man, and boy are they clean. I’m talking next to Godliness clean. And it’s so impressive because it’s an area that consists of the Worlds most foot traffic, Time Square. Anyone who has ever bought a pair of shoes in NYC knows they’re going to be blacker than the Metallica album within a month. So whoever cleans those motorized stairs, nice work! You rock! Now every time I come bang on the drums, pretend I know the piano, or annoy that girl with the lip ring with my «DJ» skills, I thank you. And so do my Air Force 1’s.

So far it’s absolutely been the most helpful, friendliest Guitar Center I’ve ever been to anywhere. Whoever they’ve hired please keep them, they are really great!

Absolutely amazing, caring and professional team. I bought a guitar few months ago, and Andrei helped me tremendously making a right choice, both quality and value. Today, when one of the strings broke, I called the store, and they told me to come in. It turned out to be a much more complicated story, but Andrei recognized me and helped bringing a team of caring, upbeat and positive professionals, Jay and Adam, to hep me out.
Needless to say, they saved my day and gave me a gift of enjoying the instrument for a long time.
Most importantly though, it was a warm feeling of seeing people who care, love and know what they do.
Thank you Andrei, Jay and Adam!

This was a cool store. For a chain, they were surprisingly nice to us when we waked in close to closing time. They have a great selection and are in a good location off of Times Square.

Ir a uma guitar center é uma experiência única.
Variedade incrível de instrumentos musicais, o preço é muito amigável, e o atendimento bem atencioso.

This is the absolute worst music store I’ve ever had the experience to purchase. The service is terrible. Never again!!! I bought a piano there and they first delivered at the wrong place (another one of their stores) and when I came back to pick it up, they couldn’t find my order.
With all the good merchandise they have the service is just awful.
Stay away

I have been to over 10 Guitar Center locations in Colorado, Texas, California. and other states, and this location has been by far the best experience! This store sets a prime example of how other stores should operate in terms of customer service, selection of goods, and cleanliness. It’s the flagship store for a reason. The store is massive, underground, and set-​up conveniently for customers to find what they are looking for. The department signs are clearly visible and plenty of staff are available and willing to assist you throughout the store. You are treated like a celebrity. Not to mention as you walk in the doors and down the escalator you will be greeted by tens of screaming digital faceless fans!
You can find me strumming a $ 7000 Martin in the acoustic guitar section or tapping keyboards and tweaking sound modules, but majority of my time is spent in the rehearsal rooms. The rooms are shielded with sound proof foam, equipped with auto lighting and ac, and are available for rent for $ 9 an hour (1 hr. minimum). The drum room is setup neatly with 2 drum sets side-​by-​side with double bass petals, 5 tom toms (3 connected and 2 floor), and 2 crash symbols Sabian B and Zildjian ZBT cymbals, cheap quality, but still decent for bashing. You can customize the height and placement of drums pieces to suit your preference. The Simon room, band room, for 2 or more musicians contains a drum set, keyboard, microphone, and 2 guitar amps perfect for the developing rock band. Note there is a minimum 2 hours rent for $ 36 (larger the group the higher the price), however If you are alone and the place is empty, sometimes the staff will let you rent for $ 9/​hour. Just ask. It really depends on the staff member and the time of day.
Another perk to this location is throughout the month there are FREE introductory workshops on the Ukulele, music recording, guitar petals, and other topics. You need to register on the website. I attended the intro to Ukulele (Ukulele provided) and was the only student who showed up, not that surprised on 10AM Saturday morning. Turned out to be a private lesson and I learned how to play ‘When the Saints Go Marching In’ and delayed C scale chords.
For more info check below
Come play. It’s the Greatest Feeling on Earth.

My July 12, 2015 experience… I was walking towards the Fender Custom Shop room and a mouse ran across the doorway. I thought I was the only one that saw the mouse but then I overheard the salemen talking about it, I knew it may have been a recurring issue. So, if you don’t like mice, go to the 14^th St Guitar Center location.

I’ve been to a lot of guitar centers in my lifetime and this one is the flagship for a reason. Not only is the platinum room top notch, but the staff is also well versed in all things gear. The location is well set up and even has a bar in the back room!
David Moore is the main reason I keep going back to this store. He sold me my custom shop 1958 reissue Les Paul last September. He is incredibly knowledgeable and just a great guy overall!
Whether you are looking for effects, amps, or guitars, this guitar center is definitely a worthy stop along your way to tonal heaven!

What a treat for stringbenders! Great hospitality and service. You can try Almost all the guitars in the shop. Not the original Eric Clapton ES335 and the Strat «Blackie» but what a great feeling to come so close to them!

Julia in the Acoustics section was so great! I’m really, really glad we asked for her help while buying my friend’s first guitar. She knew her stuff and explained it well to my friend who’s completely new to guitars and I learned things myself too! Plus she was just pleasant and very cool. Great shopping experience!

Bought a nice Taylor acoustic recently — the staff were really helpful. I must have tried a dozen different axes for tone feel action etc before making up my mind. Nothing was too much to ask.

In NYC if you are looking for a good acoustic guitar, go see Julia. She provides knowledgable service with a friendly disposition. Purchased another Yamaha tonight for our son and Julia helped us find just what we were looking for. They have pretty much anything you need here, guitars, mandolins, banjos, keyboards, drums, etc… Look online for coupons…

Absolutely loved this place, this is my new music store in New York!
The store is huge, it has everything you need when it comes to music. The staff is incredibly friendly, it’s like they know you already, always asking if you need help, very knowledgeable. Overall a very good experience, surely I will be back to get my guitar.

My experience in most restaurants/​retail stores etc in the Times Square has been horrendous, however, the sales associates at Guitar Center were friendly & knowledgeable. I came in to sell my guitar & the associates checked it out gave an offer but weren’t pushy, especially since I wound up not selling to them. Quick tip, they do use the sell prices on ebay to determine what they will pay for a used instrument. However, they did give some great recommendations in terms of items I could potentially get to encourage learning to play. They also have lessons on site in case any one is interested.

For all of the hemming and hawing about this massive chain store being in such a high traffic area, I think it’s positive (for now) that a place like this Guitar Center is in Times Square. This location offers enough convenience and good prices on equipment, instruments and accessories for people who live and work in the area. I’m sure that this location is also where it is to capitalize on the mass quantity of tourists flooding into Times Square, but that’s to be expected in this location. Compared to other stores, the inventory of instruments is impressive and the customer service is good. I’ll keep checking out my options here and making informed choices and purchases either here or elsewhere.