Jean’s Silversmith

This business ruined one of a pair of silver candlesticks my mother gave me.
I’ve written 5 online reviews in my life. I only write reviews to warn people about complete negligence. I don’t go out of my way to crap on someone’s business because I was «unsatisfied».
The candlestick I brought in had a slight wobble at the base — which I thought would be an easy fix. I don’t know anything about silver restoration, but I was reassured the candlestick would be repaired, and I was happy about it and trusted them.
The candlestick was ready for pick up 3 weeks later — and I am embarrassed at how horrendous it looks. Not only is the base dented and not able to be repaired, they repaired the «wobble» by sloppily applying globs of silver around the loose base.
I of course explained my disappointment to the management, and they quickly refunded my money (the «repair» cost $ 100, the candlestick, worth thousands), even taking pictures of the candlestick because it looked so horrible. Obviously there is no supervision happening. While speaking to Rene, the man handling my account, about my disappointment, he laughed in my face, only adding insult to injury.
The manager said if they aren’t able to repair something, no one can. Bullshit.
I just wish they would have told me that in the beginning.
BEWARE. These people glibly ruined my family heirloom and did not blink.
Thanks for the polish, Jean.

DO NOT DO BUSINESS HERE! JOSE is a dishonest and unprofessional person. They are total con-​artist and you should not trust them to sell you anything at all.

Jean’s is the only jewelry store I trust to repair my heirloom pieces. Beautiful work, kind service, and quick turnaround time. An added bonus: it is lovely to be greeted by name each time you visit!

excellent service, highly recommended. we sold jewelry and silver tableware recently, and got a superb price, courteous service and straight info.