Manhattan Upper East Side Women’s Health Center

I came in for my regular check up. Which is routine and nothing major. Booking my 1:20pm appointment was in no way difficult however the 2 hour wait period is crazy. My issue is that the company that books the appointments is doing a disservice to the employees because they are triple booking time slots which creates a deluge of patients waiting for hours.
The doctors and assistants and technicians are overwhelmed and a little stressed because of this.
The service was okay but would have been better if all involved were able to focus on their patients in a less stressful environment.

Takes two weeks for test results for very minor shit any other ob gyn will read under a microscope same day. Hour plus wait times. Would never go again.

I haven’t had a OBGYN worth recommending in a really long time– and I’m 23. I was experiencing some issues and my partner thought I should find a doctor and get things checked out. The last OBGYN that I went to had a waiting list that was always a year long. Ugh! And so I searched on here and VOILA! I’m so glad this place came up in the three or four places that I called before finding this one. It’s a beautiful office, comfortable– but not quiet. Many loud children but the rest of my experience made up for it. The nurse who pre-​examined me was really personable and friendly which is always comforting in a new doctors office setting. My partner accompanied me into the examination room and no one asked any questions. I saw Dr. Keaty who was super kind and made me feel more relaxed. She helped me explore options and discuss any worries or concerns that I had. The whole experience was kind of amazing. It’s been a while since I had such a pleasant doctors experience so I will definitely recommend their office. It’s important for women to make OBGYN visits, for whatever reasons, as comfortable as possible and this office definitely makes the effort.

This place is a joke! Ive been coming to this place for a few years now and Ive seen the service get from bad to worse! Ive chosen this place ultimately for convenience of the distance from home and from school. but as long as they make you wait, its totally an INCONVENIENCE!
Each time I go there, I arrive 15 mins before my set appt and STILL wait TWO hours! If you complain or ask how much longer. you get a snarky response like «you came earlier then your set appt» or «you just have to wait like everyone else». Yesterday I hit my breaking point when I specifically mentioned I just needed a refill on a prescription and I was in a rush. they made me wait about 40 mins and then once in the doctors office they made me wait. with my bare ass. for 30 mins! I stormed out and demanded a refund. Tip: clear your schedule for the rest of your day or evening because its never an in and out in this place!

I saw Dr. Keaty here and the appointment went fine, I had no issues with UES until I left the building. Attempting to get a Rx filled, or schedule an ultrasound (they don’t have the equipment) with their partner office, anything has been a nightmare. I don’t know why the office staff seems to be so lacking. It’s nearly impossible to get a refill on a prescription despite multiple calls from myself and my pharmacy. It can take weeks for them to submit just a quick refill on birth control. I’m so disappointed.
I give two stars because Dr. Keaty was kind and direct and someone I would go back to if the administrative duties weren’t so poorly performed.

The worst gyno ever. They told me I have a very serious illness and I was in turmoil until I got tested by another doctor and it turned out I didnt have the illness. Not only that, but the issue was that they read my results wrong because they had a student read it. Horrific. Malpractice worthy. DO NOT GO

They don’t even deserve one star. Why I still go here. I couldn’t tell you. Each time they are running one hour behind at least. The staff is rude. Their are new doctors every time you come in. For a location on the upper east side, they should give much better customer service. Management is defiantly slacking. Only good thing about this place is the décor. If you are looking for a place to take care of you, this is not it.

My doctor left and nobody told me? Tried to refill my script and cannot because she left? What is going on?!
I just checked and they have like an ENTIRE new batch of doctors. I feel like I am going crazy because I went to make an appointment and don’t recognize a single soul that works there.
Awful — searching for a new gyno (on Unilocal) as we speak!

It’s true, this place is the worst. You will wait an hour even if you make an appointment. It is also frustrating dealing with their call center — which is the only way to get in touch with anyone there. Well actually you don’t get to talk to anyone at the physical office. Also, the receptionist will call in your prescription at the front desk in front of everyone. Oh and she will call in for the wrong prescription too. I’m scared to start receiving mail like one reviewer said, I would have given a fake address had I known. Really just not good. I don’t even know if I trust what the doctors there say after how I was handled and these reviews.

This place has poor reviews because more often than not you receive poor service here. Long waits for appointments and the office takes forever to pick up phone calls.
One of the many annoying things about this place is that once you provide your information, your mailbox (NOT EMAIL) physical mailbox overflow with flyers/​newsletters and other wonderful news from Garden GYN. Yay I love having GYN news in my mailbox every other day. I was told to call the headquarters so they can put a special note on my file to stop sending mail to my home. In short, headquarters or the main office put an end to this nonsense.
If you still want to take the risk and come here pay attention to your copay rules for your insurance. They love to charge copay for every time you walk in the little office. They tried to charge me a second copay for my annual test results. I have had exams in the past and did not have to pay 2 copayment to receive the results from my doctor.
Overall, this place created unnecessary stress. If you found this place in your search for GYN or on ZocDoc, please keep searching.

Most unprofessional, rude and inefficient group of people I have ever met. Avoid in case you have something serious going on.
Wait time over an hour when asked why the delay. Told ‘No reason’ and ‘you really haven’t had to wait’
Seeing the MD was informed that I needed to have something removed ‘because, well, why not’???
No confidence in this clinic at all.

I’d like to start off by saying I have been seeing them since ⁹⁄₂₀₁₀. Now I never have the time or patience to get on Unilocal and write about my experiences but this has gotten so bad that it would be a complete disservice to the Garden OB/​GYN group (who took over Upper East Side Woman’s Health Center) if I did not let them know the terrible service provided at this location.
I am not sure if the turn for the worst stems from:
1.The Garden OB/​GYN taking over
2.The high turnover in the physician assistants and doctors who treat you (I go about every 3 – 6 months and I have NEVER in two years been seen by the same person.)
3.The front desk staff that have absolutely no customer service etiquette
4.Always waiting over an hour to be seen
My dissatisfaction began with a visit to Dr. Jessica Simpson about 3 months back when they first became Garden OB/​GYN. She is SO UNPROFESSIONAL I would like to know where I can go to report her. Her bedside manner is questionable. Before you read this and think you can’t count on one person’s opinion please note– I have moved around a lot so I have had many different OBGYN doctors and no one as terrible as Dr. Jessica Simpson. She saw me for all of 30 seconds for my 6 months follow up. She came in — swabbed me– and walked out. She didn’t ask me why I was there, if I had any questions. She did not follow proper procedure during my PAP, such as letting me know when I would be touched, that I would feel some pressure etc… I called back in about a week and asked for my results. Which you may not know you can do because they used to always make you come in for your results– which really is another way to charge you $ 20 to be seen. I have never been offered so an internal sonogram so many times– I am a healthy 24 year old– why am I always being asked for a sonogram? The first time I did it and my insurance actually sent me a letter telling me they weren’t going to cover that or charge me for it but rather have contacted the provider.
My insurance has informed me that I have one free annual PAP a year and this office always tries to bill me. Once, a year ago, I let them know I was not going to pay so they said they would just have the bill come to me– if there was any. There wasn’t. But ever since they haven’t fixed this request to bill me direct-​even though I ask every time I visit! As a result I get a bill in the mail every single time I visit and I have to fax it to my insurance.
I went in today for an 8:20am appointment only to find out there were 3 or 4 individuals before me. Do the math– I won’t be seen for at least an hour in a half! Which I understand you have to wait at a doctor’s office, however, do not tell me on the phone I would be the first one and that it is the earliest they can see me if it is clearly not the case. I go up to the receptionist and ask to re schedule, she coldly says well our internet isn’t working– and then just stares at me. I presume she will follow up with some alternative. After I ask follow up questions she advises I call the Long Island office to reschedule. Hmmmm how could that have gone differently? If she had any ounce of customer service skills she would have taken down my number, called me when it is up, or just call the office for me and see what’s available– Anything other than stare at me blankly.
I leave and call the office after being on and off hold for over 32 minutes the office manager, Kathy, finally stops interrupting me every 20 seconds that she gets on the call and finishes giving me her email so I can «send her my number and she will call me back». I NEVER want to talk to these people again. I regret ever being so lazy to get a new OBGYN doctor from the start.
In conclusion they have made me feel uncomfortable and of no concern to them.

An email popped up in my email inbox from this OB/​GYN group that announces:
«We are pleased to announce the addition of Plastic Surgery & Medical Aesthetics to our Lake Success Office. Contact us to make your appointment with our in-​house, board certified Plastic-​Surgeon»
You can now get everything from a breast augmentation to a tummy tuck from these the same providers that make you wait 2 hours for an appointment for a quick annual exam!
You can’t make this stuff up folks.
The promo email:

I had a 6:50 appointment to see the doctor and I was told to came in a little early around 6:30. I was around the area much earlier and decided to go in at 6:15. An hour I was waiting in the little cramp waiting until I went to see the doctor. What’s the point to have an appointment if you’re not seen by the doctor hours later. Very disappointed.
Dr Gupta is very good and I really like her and I’m going see get again but not at the Manhattan office.

I wish I read these reviews before I made an appointment and went. They gave me birth control prescription for only for 6 months so that I go in again after 6 months for another check up. Why the hell do I need to go in twice a year and pay twice a year?
The staff is so rude. The receptionist girls are bitches. Straight up bitches.

I love this place. The staff are very nice and professional. Appointments are very convenient I was accomodated early in the morning so I did not have to leave work early.. I saw the PA Melissa Owenburg, she was so understanding. I felt like we were both on the same page and she understood my issues.

I was having some issues down there, so I went to see them. They told me I had herpes. I was so distraught. The swab came back negative, but they said that was normal, so they told me to get blood work. I was so upset I procrastinated for some time, thinking I had herpes for two months. I got blood work, guess what? NO HERPES. The doctor even tried telling me AFTER a negative swab AND negative bloodwork, that if it looks like herpes and acts like herpes its herpes. I went elsewhere for a double check and guess what? No herpes, by this time the orignal problem had cleared, so they said likely a nasty yeast infection.
For over two months I was stressed, depressed and wondering who I got it from. When the truth was nothing more than a natural female infection. Don’t go there if you want piece of mind.

This gyno is horrible. The staff was rude and I had to wait for over an hour past my scheduled appointment time both times that I was there. During the first appointment, they would only write me a prescription for 6 months worth of birth control and made me come back a second time to get the next 6 months. They charged me the full copay both visits even though the only thing they did the second visit was take my blood pressure.
During my second appointment, the doctor said that my blood pressure was high when she took it at my first visit. I’ve never had high blood pressure and they never said anything to me the first time I was there. When I asked her how high, she refused to tell me the number. I really think that she was lying to me, although I have no idea what her motivation for lying would be. (I went to see a different doctor two days after this appointment and he told me that my blood pressure is fine.)
I will never go back here again.

I cannot even begin to tell you how bad this practice is. My usual gyno was busy so in a rush to get in my annual exam before coverage ran out, I went here. The first exam was fine, but half way into it they said they can only give results in person not over the phone and i’d have to make a followup appointment but it would only take a few moments. Now leaving my office during the workday is not easy. Travel on the East side takes at least 30 minutes each way, but they kept saying it would be super quick. I come back for my results they run a whole battery of tests, I’m too only pad their own pockets, and I waste another 30 minutes. They could tell I’m frustrated, and do nothing about it. Then I call to have a prescription refilled (this is before Thanksgiving) and I only got it correctly filled in January 2011. That’s two months it took them to get the prescription right. It took me having to go to Duane Reade 4 times, returning 2 completely wrong medications (medications to be used on completely different areas than the one I intended to purchase) and I had to call my doctor over 10 times. They never called me back, they kept blaming my pharmacy. And the pharmacy makes mistakes all the time… but you know what? I’m pretty sure it wasn’t the pharmacy’s fault. This place is horrible. They are rude and impatient, and I’m happy I never have to go back.

I went in for my annual exam and payed the co-​pay. A few months later I received a bill for $ 300 for a bunch of tests they threw in without telling me about. They refused to take responsibility for their shadiness and everybody was horribly rude during all of the 20-​something phone calls I had with them. On top of that, the gyno’s bedside manner is HORRENDOUS and I had to wait about an hour to be seen. Save yourself the time and potential huge loss of money. I’d rather wait all day at a free clinic than go back to this office.