Milly

Love this boutique. The staff are beyond helpful and the clothes are extremely high quality and consistently featured in Vogue, Elle, etc. I used to shop their collection at Bergdorf’s but the selection and staff here are so much amazing!

I purchased a going out bag less than a year ago. I had only used it a few times before it broke. I called Milly and explained the situation, expecting them to be understanding and willing to fix my bag, but I received the exact opposite response. They proceeded to tell me my bag was over a year old and since it was a sale bag, there was nothing they could do about it. So I checked my banking statement and it had only been 9 months. Regardless if it is a sale bag or a full price bag, IT IS STILL A QUALITY ISSUE. Just because it was $ 50 off list price does not entitle them to no longer have to stand behind the quality of their products. I talked with the manager of store, Deb, and she too stood behind this policy. I would not take no for an answer because I knew there was something that could be done about it with enough persistence. Deb didn’t even have the respect to call me back, she made a store employee do it even though it was her I had been talking with. She told me that they would be more than happy to send my broken bag back with a $ 25 gift card. Again, not the correct solution to the problem. So I finally took it upon myself to reach out to corporate. Unlike the store, everyone there was very polite and apologetic and agreed this should have never have happened. After speaking with a few people, they agreed to replace my bag. Honestly, I have had a similar issue at Tory Burch before and they took my bag back immediately and had no problem making the exchange. That’s the way proper customer service should work.
I received my bag, but they failed to send it in a duster bag even though I have returned my bag in it. I called, they took down my name and address, told me they would send me one, and three weeks later… still no duster bag. Just called again, spoke with another very rude employee and she told me she would call me back. Again, I took it upon myself to reach out to corporate (over something so little, ridiculous I know). They agreed, they bag should have been returned to me in the proper duster bag and that my new one will be shipped out first thing tomorrow.
So, needless to say, Milly is a very fun designer with some awesome pieces. I will still most likely purchase pieces in the future, but I will never step foot in this particular store again. I recommend buying online or at another retailer who carries this brand.

Great customer service. You can find Milly at the usual lot of high end dept stores, Saks, Bloomies, Bergdorfs. However often I find better deals and definitely better service at their boutiques. They have a great sale selection, many things are marked down here first, and later in the dept stores. Great fitting rooms and spacious store. If you are strolling on Madison, definitely stop in. I love 90% of their dresses.

Over the last few months I’ve been walking down Madison Avenue looking at the store front covering saying «MILLY NY — COMING SOON»
Finally… they opened their first US store last week, right on the corner of 73^rd and Madison. Before, their clothing and accessories were only sold at high end department stores, like Saks.
I stopped by the other day to check out the store and it was just beautiful! They have pieces only for their NY store, a great selection of dresses, jewelry and a small children section. The décor was beautiful! I wanted to just sit in there all day. One of the workers was telling me how Michelle Smith (the designer) hand selected all of the beautiful vintage lights and the overall design.
I love Milly dresses, the fabrics are beautiful and the quality is great. Most of the dresses are around the $ 300-​$ 450 range
The staff was very friendly and helpful. They were not pushy like most stores!
One of the staff members even helped me find a place to eat for lunch, which was a little panini place around the corner. (Which was delicious!)