Minibar

3 hour wait!!! Not 1 or 2 hours, 3
So the customer service was very sweet and really professional they made it better
but it takes 3 hours period, as you can see from the other reviews and my own experience.
I’ll use them if I have all day otherwise not so much

I have used mini bar at least 6 times. Every time it has taken longer than 3 hours, something was missing, and the suggested replacement was horrible. On my last order, I tried to have the result the supply and delivery issue with no avail. They did not offer a credit or anything for the inconvenience so I had them just refund me. I think I’ll be trying sauce or bevmo’s pick.

Decided to give Minibar a try after seeing an ad on FB. I received a call 30 min. after my first order letting me know that they do not stock the item that I ordered and suggested a subpar substitute. Said their inventory «specialist» made a mistake by including that on their app/​site. Can’t imagine that these guys will be around much longer when they can’t even keep their inventory straight.

This is an amazing app! I ordered my wines for a Super Bowl party and they were delivered within the hour! Amazing and will recommend it to all my friends

Great concept and app — Their Achilles heel are the people who work the various local liquor stores and fulfil the deliveries.
On my most recent order, a totally incoherent man called to ‘confirm’ my order… I already confirmed (and paid) in the app and agreed to a $ 20 restocking fee if something goes wrong, so why bother with the phone call, especially if you can’t speak the language?
During a previous order it took 5 phone calls and 2.5 hours to bring 4 bottles of wine 3 blocks.
To their credit, Minibar staff (or probably more accurately the Minibar ‘guy’) is very responsive on the phone and helped to resolve the situation (if not explain it) to the best of his ability.
I hope this grows into a more consistent service (like a seamless) in the future — For now, I may just walk to the corner for booze.
Unless you’re ordering more than you can carry, Minibar is more trouble than it’s worth.

Seamless for Don Draper who, as we know, rarely eats. There is a discount on your first order with CK032465. The delivery in Williamsburg is excellent. I cannot vouch for Manhattan, but the delivery obviously depends on where you are located, further to some of the other reviews.

Awesome service and a great first time experience! From placing my order to my interaction with customer service. I will recommend them to everyone I know. Fast, convenient and exceptional service. :-)
Yay Minibar!

Actually this review is no stars. I decided to try this service today since it’s supposed to be convenient. Wine delivery within the hour seemed to good to be true.
It was.
When my order was 20 minutes late, I called customer service & was told it was a high volume time. I said I get that, but that it’s incumbent on them to let customers know & temper their expectations.
Furthermore I was hung up on as soon as the rep heard the delivery guy had arrived. I had told her to wait & she hung up on me really quickly.
I did call back & she promised a discount as well as a coupon code for future orders. She said I’d receive an email & a call from her manager, since she was unable to transfer me.
Instead I received an email telling me I might get a call this evening or maybe tomorrow. There was no discount or coupon code. I have to wait on a manager to maybe call me.
At this point I haven’t opened any bottle, because I am just that put out. I’d like to return it in fact. That’s saying a lot since it’s a Saturday night…
Minibar has been disrespectful of my time, as well as me at this point.
Update — got a call from the manager. I am getting a refund but I also was given a litany of excuses. This service is not professionally run. The accountable manager was apparently driving somewhere, she could only issue the code, there’s something wrong with the phone system & it needs to be upgraded.
I get the occasional hiccup but this is wildly awful. It appears as though minibar is short staffed & needs vital technology upgrades.

Props for the business model, and what they’re trying to accomplish. Seems like they find their closest distributor in your area, push through the order, and boom… ya have it.
This could be a really good option for some. For me, living and working in an area with multiple Mom & Pop’s who will deliver the same stuff, at lower prices, and offer more options that Minibar currently totes… and having other online options which will allow me to pick up and avoid tipping? And how this is pretty much the case for most NYC folk who are in the demographic to use such a service as MInibar?
Was worth that initial order, due to the generous «try us!» discount. But I don’t see myself being a frequent user in NYC. Could be a good option for when traveling, rather than finding a local spot to pick up hootch for the rental.

Minibar has been our go-​to alcohol supplier for my company’s events for the past year and they’ve always been reliable. Today, we got our last minute order for a large Grey Goose bottle in record time thanks to Stanley.
Keep up the good work Minibar!

Lift your spirits in under an hour? HA! More like 13 hours and counting in Morningside Heights. I’m writing this review as I wait 42 minutes past a RESCHEDULED delivery time from a FORGOTTEN delivery last night. I have been very patient and accommodating with them; I understand that accidents happen, but this is getting ridiculous. When I had no notification that the order was even picked up after 40 minutes last night (with the expected delivery time of 30 – 60 minutes per the app) I called minibar to see if there was a problem. Five minutes later, minibar called me back with «bad news» saying that due to a «miscommunication», the driver was «in Harlem» and had to go all the way back down to the store and return here to Harlem, so it would take ANOTHER hour. Due to the time, I said «how about we reschedule?» The man on the phone thanked me for my patience and we rearranged the appointment for 12:00 sharp today. Leaving class at 11:30, I see that I have a missed call from a NY number at 11:17. I called back, and it was the shop that Minibar uses for delivery of the booze. There was, again, a «miscommunication» regarding the scheduled delivery. I really regret not canceling the order entirely. If your whole platform is based on expedient alcohol delivery, you’re failing completely. Huge disappointment.
Update: Finally delivered, an hour and 15 minutes past the scheduled delivery time. Charged me for the ice, but forgot the ice, because OF COURSE THEY DID.

What a joke. Placed my first order with them at 9:15 this morning. I get a confirmation email at 9:30, and then they email me at 2:15 (already 15 minutes into my delivery window that I was waiting around at home for) and tell me that prices were incorrect on things I ordered and they wouldn’t honor the advertised prices. Going back to using Drizly… never had a problem with them before.

Delivery under 1 Hour?
Forget it!!!
Delivery takes over 2 hours. Every time I’ve ordered from Minibar there has been either an issue with delivery or what they’ve had in stock. Seriously pass on Minibar. There are other apps and delivery services that provide both better delivery and customer service.

App super easy to use. Received my order as scheduled. Love that there is a wide variety of products to choose from. Will definitely use again.

Easy system to order online, and the bottles of wine were delivered the next evening as scheduled. No delivery fee!
My complaint is that they left out the gift message I entered into the system, which is on my confirmation. So, my cousin got a wine package from a secret admirer. She was happy but a little confused on who to thank & only by our mutual tastes guessed it was me.

30 – 60 mins. More like three hours and half a dozen calls only for it to be cancelled.

Sometimes they deliver on time sometimes (like half the time) they don’t. Tonight they didn’t even answer the phone when it was after the hour they promised and I had to head out. It would be great if they called when they are unable to do it within their own time window.
Also, isn’t Unilocal a little questionable making this review «not recommended»? I’ve been a member for years with plenty of reviews under my belt.

Estimated wait of 25 – 45 minutes turned into a 3 hour wait. I’m sorry booze is not something people want to wait for, especially when your slogan is «lift your spirits in under an hour». Took me calling twice and sending an email to be told the delay was due to the brand not being in stock. Why am I calling you to learn that information? I’d skip this app and just find a liquor store near by that delivers– and do it the old fashion way, a phone call, until this service step up their game.

I received a promo code for this service in the mail, tried it out, and could not be any happier! I literally placed the order 5 minutes ago and it just arrived! Excellent service.
I should also note that although the Unilocal location says SoHo (I’m guessing this is where they are based out of), I live in Midtown East.

My entire Minibar experience was fantastic. I found that the app was incredibly easy to download and use. It was simple to find a store in my neighborhood and there was a wide variety of different types of wine with in-​depth descriptions of the product that were truly helpful. Instead of calling a million liquor stores to try and place an order I found that the app provided me with more resources and information then if I had gone into the store myself, but without any of the hassle.
As a wine drinker who rarely tries new things the Minibar app provided me with great details and info and has now made me a fan of a new brand of wine. From placing an order to quick delivery my entire ordering process was seamless.
Well done, Minibar, you’ve provided the most amazing customer experience and I can’t wait to place my next order!