OC Concept Store

I am extremely disappointed at this store, and will not return again. I live in Switzerland, so I was intrigued by the concept and the allegedly luxurious shopping experience. Helas, far away from it.
I decided to buy some gold bracelets for kids as presents for my nieces and nephew. The staff at the store was friendly and seemed quite helpful at this stage. These bracelets are advertised as customizable by engraving and by choosing the color of the actual bracelet string where 18k gold figures (footballs, horses, cats, etc) will be displayed. I thought this would constitute a special present for my nieces/​nephew. I paid for them and we agreed about a) the names that should be engraved in each, b) the color of the bracelet string and c) the specific gold motives for each.
A couple of days later when I came to pick the engraved bracelets up, the staff had already wrapped each of them in its little leather box and a string, and I was told everything went fine, except for the fact that one of the bracelets was not done with the color I had chosen (I wanted orange because my nephew’s favorite color is orange, and it was red). I immediately told her I insisted in having it orange, and she immediately agreed to go and change it, which I must say was the correct and expected attitude at high end, customer oriented stores such as this one claims to be.
While one of the staff went to try to get this bracelet fixed, I mentioned that I wanted to check all the other 3, and I wanted them unwrapped. The person that was taking care of me immediately had a very strange look in her face… I opened the bracelets’ boxes, and to my huge surprise, the name engraving job in each of them was of the poorest quality I had seen, to the point that a) the name could absolutely not be read, and b) it had really made the golden piece look very very cheap.
I was very surprised and disappointed, and immediately told the staff I wanted to return them and will not be taking them with me! Given the low quality of the engraving. The store lady acknowledged that indeed there had been some issues with the engraving, which made me realize that she had known all along, but decided conviniently not to mention until i discovered it. The staff agreed for me to get my mony back, and immediately processed the return, which was appropriate.
What was not appropriate and completely paradoxical to a high end store claiming to only have the luxury items with the highest quality, was that they did not even mention that this issue with the names was there, and that they have suspiciously wrapped the bracelets up before I had arrived, so hadn’t I checked, I would have been sold poor quality, items, far away from the items in St. Tropez stores, or St. Moritz, etc. very disappointed, and clearly no inspiration of the amazing perfectionist and detail orientation of the high end Swiss brands.
I got reimbursed for my money, but I will clearly not be back.