Robert Brace Personal Training Services

HIGHLY recommend this. Very tough, always very sore afterward (make sure to stretch on your own after each class, please!), but only 25 minutes so it goes by quickly. One of the few classes I don’t dread because I know it’ll be over soon. Awesome!

I purchased NYLean25 classes via Life Booker and loved them so much I purchased a pack of 36 classes for $ 360 from his website directly. Less than 2 weeks later I was seriously injured– 2 cut tendons and a damaged nerve ending in my pinky. This injury required surgery and months of occupational therapy. Robert Brace the owner told me he had frozen my package and I would be able to resume classes once I had recovered. When I emailed him to redeem my classes several months later my email was ignored. This went on for weeks until I emailed that I wanted a refund– then he replied and said he was sorry and had missed my email/​replied to someone else by mistake and I could redeem my classes. I wanted to continue using the same gym I had been using and he told me he would get back to me. Weeks go by and I email him again stating that I had been waiting over a month to hear back to him and if I couldn’t use my classes I wanted a refund. He told me I was «being rude and unreasonable» and that «he was all for refunds if he had not given me the option of going to other gyms». His suggestions would have had me traveling an extra 40 minutes for a 25 minute class. He also told me he expected me «to just show up to a class» and that «my package had expired and he was trying to help me out»
I filed a complaint with my credit card company and sent them the email correspondense and they refunded me the full $ 360– I had only requested $ 320 as I had used 4 of the classes. Please note this business is NOT registered with the Better Business Bureau so you can’t file a complaint with them. At this point I am still debating setting up a page online with a cut and paste of the exact email so he does not have the opportunity to scam people so easily in the future. He told me he «if I tarnish his name he will fight it». If he knew the law he would be aware he has no case as there is no crime in posting someone’s emails OR in telling the whole world about your business experience.
Again, fantastic workout but an absolutely horrible person to do business with. I can’t recommend his services and I will be posting this review on Unilocal.Remember Groupon WILL give you your money back if something goes wrong. I had no issues with Robert at all until my accident. Hopefully knowing this review is out there will encourage Robert to conduct his business in a way that respects the health of clients– that is afterall what field is supposed to be focused on.

Robert is an amazing guy, teacher, trainer, person. If you’ve got 25 min., then you can get your workout on. Work hard, sweat, smile. That’s why you’ll love this class and Mr. Brace.