SW Management

I’ve lived in two buildings managed by this company. They tend to be very unresponsive. Hardly answer their phones or return phone calls. Very unresponsive via email and if they do respond their answers are brief. Application processes were very difficult despite having rented from them before and being an ideal rent applicant. I was told apt was move-​in ready but the day I signing my lease (the day before my supposed move-​in) I was told, unapologetically, that I’d need to wait until the first of the next month before I could move in. The manager I was dealing with accepted no responsibility for the miscommunication on his end and showed no signs of empathy or remorse. It was a huge inconvenience for me and had I known the truth in advance I would NOT have applied for this apt. The only helpful individual in the office was a woman who spoke with me more than once in an effort to actually help she also provided a sincere apology for my situation. I felt and feel completely helpless dealing with this company and feel as though they are in no way on the tenant’s side. Such a shame.

I’m glad to see that my one-​star rating of these idiots fits right in with all of the other SW Management reviews on Unilocal.SW staff were lazy, incompetent, unethical, etc (in my opinion). I kept track of all of their antics and was subsequently able to break my lease and get a full refund.

I lived in an apartment for a year without a working oven, bathroom had poor grouting, and super was a crook. I contacted the management company multiple times regarding the oven and they told me I had to contact the provider. Mind you the oven didn’t work since I moved in! Super charged me to install the deadbolt and it never locked correctly because the door and frame were so worn down. DO NOT RENT FROM THEM! It was the worst, most stressful rental experience with an incompetent super and management office.

Is anyone else in an SW Management building getting inadequate heat or no heat at all? We have an ongoing heating problem in our building. Let’s share stories and do not be afraid to pursue your rights.

I would give 0 starts if it was possible. These people are a bunch of money hungry bullies.
Do not deal with them, they hire supers and building managers that could easily be members of Mafia. But wait, there’s more. They’re proud of it and it’s even mentioned in the contracts that are initially offered to candidates for those positions. They are asked to show assertiveness, «Be the man», and stalk tenants. Oh no NEVER show them kindness and good service. They cut costs on heat. Stay away from their west 350 west 55^th street property.
They hired a new super that thinks in a Bronx gang member, belittling tenants, bullying and degrading. Many tenants already complained about him!

The management and leasing company do not even bother to act like they care. I lived in one of their apartments for 10 years. I had no heat on dozens of occasions. When it came to move out, they made my life hell. I agree with the other reviews, their manager refuses to speak to people and hides in his office. There is also a massive cockroach problem in this building.

Besides the million reasons not to live in one of the properties they manage, I am having extreme difficultly getting my security deposit returned.
In the lease and while moving out, I was told I would receive my security deposit 6 weeks after moving out. Its been 13 weeks.
Whoever is in charge of security deposits has been nothing but extremely rude and has given me the run around every time I call (which is once or twice a week). «We sent it out on Tuesday…» One week later, «No, I said it was approved on Tuesday, we sent it out on Friday.» It’s like that every week. «No I won’t FedEx your security deposit and give you a tracking number. We only send via US Mail.» «No you can’t talk to the manager. He doesn’t want to talk to you.» These are all excuses I’ve received from here.
I will be reporting them to Small Claims Court and the Attorney General.
Whatever you do, DO NOT rent here.

I don’t know what they are doing besides endorsing our checks from the rent and trying to increase it of 15% each year. That looks pretty easy to manage.
How about responding to phone calls, emails and requests. There is no super available. The only time they contact tenants is when they want money. I wish we had any service in return. This is a ghost management company! They are probably too busy on their yacht on vacation.

I live at 511 East 78^th street and have been in my apartment for over 3 years now. All of my interactions with maintenance and management have been pleasant. I cannot speak about their properties off site of their management and leasing offices, but the ones here get a lot of attention and upkeep. I have had minimal problems with roaches/​mice, and as soon as there was an issue an exterminator was there the next morning to take care of it. They are old buildings in NYC, so a few vermin issues are to be expected. My last extermination was a year ago and I have not had a problem since. My toilet was running and maintenance came immediately to fix it. Overall a good experience, and my rent has not increased in the 3 years I have lived here.

I lived here for four years, which was 3 years too long. The first year was uneventful, but it was downhill after that. In those 3 years I experienced:
— Periods of no heat (I had to call numerous times for months before maintenance fixed the radiators, and then whatever they did to the one in my bathroom led to mold and mildew.)
— Mice infestation (Incredibly rude office staff refused to send exterminator after a certain point; instead they would hand me sticky glue trips. I was also rudely told that it was my responsibility to dispose of dead mice.) Good luck to anyone who lives in that apartment now, since I doubt that problem was ever corrected.
— Major leak in kitchen ceiling as a result of apartment above me being «repaired,» which led to mold.
— Incompetent maintenance staff failing to properly fix or address anything in the apartment (see above).
— Incompetent and rude office staff, from the management to rental office. Especially beware the property manager — if he’s still there. Besides hiding in his office and refusing to communicate except by email, he’s unreasonable to deal with, and threatened to take me to court simply because I needed to break my lease and inquired about subletting.
There are much better companies out there, especially considering the amount they charge for tiny, poorly maintained apartments. AVOID AT ALL COSTS. No stars.

They evict people who were absent because they had to take care of elderly relatives — the most heartless landlords /​owners ever.

Add me to the list of tenants with months of dealing with mice. I keep my apartment very clean and they still manage to come in — the only thing management does is give me sticky traps that do nothing but cause an inconvenience for me and all my stuff. I will say they did have First Rate Exterminators come in at least 3x and the maintenance crew 5+ times but I still see mice. one crawled over my foot and managed to get on top of my bed. Disgusting. I would NOT recommend this community of apartments to anyone. (Not putting the maintenance people down because they were helpful and came when I called but unless you want to live with mice, do not consider renting here.)

Quiet apartment. 15 min walk to the train.
Trying to get ride of the mise for the last month. Management office gives me sticky traps and saying: «its NYC…».
Would not recommend.

The worst management company ever!!!
Not willing to help and never pick up the phone.
I really don’t recommend them!

Terrible terrible company.
They don’t pick up the phone by default, there is no email address, and they dont return your calls. My movers have been trying to obtain the required documentation for three days. Don’t even know if I will be able to move in when my lease starts.
Called the super to get the keys, she told me she does not have them and not sure when she will (move-​in day supposed to be 24 hours from now). I asked when I can call her back, and she screamed at me.
Will complain to the Bureau of Consumer Protection. Let’s see if they pick up the phone…

If I could give 0 stars I would. I moved into an apartment in queens about a year ago. Less than a week later, the pipes started leaking, a cabinet fell out, the pipe under the sink burst and the tenant upstairs became obnoxious.
I called the super, who told me to find out the cause of the leak. Pretty sure thats his job. I work long hours and he was only willing to come from 9 – 5. So, I had to take time out of work, for the super to come and not fix the problem. He was late first of all and then claimed he fixed the problem, but sure enough the next day, the ceiling was leaking again. This problem continued for months. I wanted a reduction in rent and was denied multiple times because evidently the problem wasnt serious enough.
The stove doesnt work, they gave me a «new» one, which doesnt work either. The management company is worthless. They dont return phone calls, they dont even answer the phones during 9 – 5. When you do get them on the phone, they are rude, they are not helpful and could care less about your problems.
I filed multiple 311 complaints about the OBNOXIOUS tenant above me. He yells, curses and moves furniture during the night. I filed 3 complaints with the management company, who could care less again. I threatened with a lawyer, only then did they claim to look into the problem.
Long story short, I am FINALLY moving out next month. This apartment has been the biggest waste of my time and money. I would not recommend it to my worst enemy. The super is lazy and doesnt know what hes talking about, he guesses, is always late and sometimes he doesnt even show up when hes supposed to.
Lets hope I get my security deposit back. It will probably take 5 months.

ZERO STARS! This company sucks. They employees in the office are so rude (except Stephanie– she is super nice and helpful) and they will not combine income unless you are married which is so ridiculous! Their apartments are also really small and in a bad location. They make everything so difficult. After gathering all the paperwork they requested they told us we needed guarantors (even though we make $ 90k combined and have excellent credit and $ 60k+ in the bank) and they were not willing to work with us on anything. Do not even waste your time!

The reviews here shock me — some people are impossible to please.
I had been living in an apartment from hell — slumlord, illegal construction, heaps of garbage strewn across the ground floor, heat/​hot water being shut off for days at a time, no super, alcoholic neighbor who threw up on the stairs daily, deceased neighbor who the landlord refused to check in on, you name it I had it. Enough was enough and I had to break my lease — that’s when I found SW Management… a beacon of hope.
SW Management was more than helpful in the paperwork process, they even exempt me from the landlord letter after I told them my horror stories. Three days later I had an official acceptance! No hassle and more importantly no fee!
Now living there now — I am still nothing but happy with SW Management! Garbage chutes on every floor, recycling on the ground floor, the most heavenly water pressure, package center for when you’re not home to recieve a delivery, laundry facilitiy (right up the block in my case), and a building that is obviously well cared for. Everything is always well maintained and I swear after the snow melts they must sweep up the salt since there are so many pups on the block!
Overall, just a great place to call home on the UES.
Also for all the complainers it’s called 3 – 11. If you look at the 3 – 11 complaint report for all of the buildings (which I did before moving in) you will find 0 – 3 complaints a year.

Very telling that the ONLY positive reviews of this company are for the application process. Come on people!!! Of course they are professional and helpful then — they want your money and to lock you into a lease.
I can’t believe people would review a place after A WEEK of being there. Almost makes you think they are SW Management employees.
I have nothing but contempt for this company. They are awful

I am a resident in one of the buildings they manage.
I recently asked to move to a quieter unit in the back of the building away from illegal construction noise (called 311 twice, but noise at 7am on Saturday still persists), and street noise (yes, there are signs that fine commuters $ 300 if they honk their horns), lol. I wouldn’t be surprised if the building across the street was owned by SW Management.
Their policy is not to honor any transfers until the last month of the lease. I couldn’t believe my eyes when I read my email. I asked them to clarify just in case there was an exemption for upgrades (i.e. illegal noise and/​or upgrade STUDIO to 1-​BEDROOM). They sent me an email that said, «Please review the previous email. Transfers are only allowed in the last month of the lease. S.W. Management LLC» (please see photo). There are no exemptions, not even an upgrade. So once, you are stuck, you are stuck. Make sure that you visit the building at all hours of the night to see what you will be signing a contract to.
I just received a voicemail message, which I am assuming is a message from their office. I find businesses that don’t call instead of respond via email a bit shady. There is no paper-​trail so if you were to sue, you would not have any evidence/​legal documentation. I know this because formerly I was a Paralegal for several years.
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In terms of rent, they have a strange looking contract that I had to research. After the first year, they wanted to raise my rent by a whopping 6%, which I fought. They said this is the City’s fault, but I don’t think so. I showed it to 4 legal representatives, including a city representative, and even they thought it was confusing. My apartment is under «Rent-​Stabilization.» For the first and second years, my rent remained because I finally got the clarification from Mr. Adam Beninson, who no longer handles leases anymore (odd).
After the second year, they wanted to raise my rent. This time I had to verify with Ms. Upi, and she clarified of the amount I would be charged. I double-​checked with the city (a percentage raised).
This year, about a month ago, I received a notification in the mail to raise rent because they «improved our lobby,» but nothing else. Mailboxes are the same. In fact, these so called improvements are cosmetic. It is harder to open the lobby glass doors. I’ve seen dogs bump their heads. And they but marble floors (easy to slip on if there is a rainy day). The intercom sucks, no names on any of the units. I’ve seen restaurant delivery people always calling on their mobiles. And in my own apartment unit, they tore a piece of the wall and never fixed it. Mailbox locations are in the same. Maybe the one thing that was an improvement is that they installed cameras in the lobbies and elevator, but nothing more.
I have to give this backstory, because the notification was from the city. They are allowing SW Management to raise rents beyond the percentage granted from «Rent Stabilization.» What the city and SW Management failed to recognize is that those 6 months of construction released thousands of roaches and mice. I now have a roach problem. I have invested at least $ 125.00 of my own money on roach baits, and I still continue to see them, even after the Super hired someone to spray my apartment last month. I live in a studio in Hell’s Kitchen. Neighbors, Doormen and Super are really nice, as is the neighborhood. But illegal noise and gas fumes (twice a week), and Verizon/​Time Warner vans always drilling away.