Longhorn Towing Wrecker Service

I had a blow out at 7AM today. My insurance company sent Longhorn Towing out to take my Smart Car in to the dealership.
They showed up in the time quoted, were knowledgable about how a Smart Car is towed, and were very efficient and friendly. We were on our way in minutes. It’s not a great situation to be in on a Monday morning, but Longhorn Towing got me moving in the right direction.
I would recommend them highly if the need arises.

Life saving and destressing!!! My car was stalled in the parking garage where I work, which is a very busy garage. My roadside assistance called Longhorn towing and they arrived within an hour, with traffic that was expected. However they weren’t informed that I was in a garage so the wrong truck was brought. I had been up for almost 24hrs at this point so had a friend take me home, so now I’m away from the vehicle. My insurance co called them as well, and when they arrived at 545, I told the driver I wasn’t there and couldn’t be there for another 20−30min. He was very understanding, but said I can’t wait, I began to cry. The driver at this point must have felt bad because he went through some extra steps so he could tow my car without me being there!!! I can’t tell you how much that helped me out, and my car was taken to the dealership before they closed. After a crappy day this was a welcome treat. Thank You guys!

I would give negative stars if i had the chance. I was quoted a tow for $ 75 from my house to the dealership to repair a flat. The driver insisted that the car could be driven with just air in the tire so he filled it up to the appropriate psi and that was that. At first thought, what a great guy trying to save us money by not charging us for the tow. Then he charged us $ 45 for a service call. $ 45 for the driver to put air in the tire. I call to ask about the logic in pricing and i was told that they don’t set the pricing. LOL. I asked to speak to the manager\owner and of course he wasn’t available and was given no point of contact besides an email. I would highly recommend STAYING AWAY from Longhorn Towing.

When my car broke down, my roadside assistance called Longhorn. The driver, Glenn, was extremely nice and very helpful. He arrived quickly and had me taken care of in no time.
After my horrible experience with being towed about a month ago (not Longhorn!) and having to deal with the worst towing company and the rudest person ever (again, not Longhorn!), this was a breath of fresh air.
Thank you, Glenn and Longhorn for saving me (and being nice and helpful at the same time!)!

Where to begin. This past weekend was a horrible weekend. Woke up Sat. morning at bum crack 6:00am to take my certification test at 7:30. Waited for an hour and no evaluator. School says it’s rescheduled. WTF? why wouldn’t you call and let me know? Whatever. drove home.
Sat-​Night-​got into car, car wouldn’t start… GREATTTT.
Sunday– Got sick. even better.
Monday morning-​Had to take off work, Called Longhorn Towing, they came around 10am said it was 75.00 bucks to drive 8 minutes to the mechanic shop. Wrote a check asked him who do I write it out too, ‘Long horn Towing for 75″ he said. Hooks up my car and then says we don’t accept checks, just cash or credit… HUH? why wouldn’t you tell me this WHEN I WAS WRITING THE CHECK IN FRONT OF YOU IDIOT? Tore it up and had to go scrape up some cash. whatever. Screw this day and went back to sleep.
Mon 2pm– Mechanic calls, «Hey are you dropping your car off? „Uhhh… IT SHOULD HAVE BEEN DROPPED OFF A LONG TIME AGO. So I called Longhorn, told them the situation and asked them where my car was.
“ We dropped it off at the address you gave us» «Well my car is not there»… «Well, we dropped it off there» «My mechanic just called me, IT“S NOT THERE». back and forth. back and forth
I said: «Let me talk to your driver since you have no clue what is going on»
«I can’t do that, he’s my driver… he said he dropped off at some mechanic shop called abbey mechanic to some white guy.»
«HUH??? So you just gave my car to some white guy!!! I need you to call your driver and go back to the place he dropped off my car and bring it to the right location, because as of right now YOU don’t know where my car is, I don’t know where my car is, MY mechanic went across the street to see if it’s there, and the only person who you are not letting me talk to knows where it is».
” Well, I’ll tell my driver to go there but it won’t be for another 2 hrs, and if we have to drop it at another location, we’re going to have to charge you.”
” 2 hours??? CHARGE? You guys ruined my whole day, I took off work to get my car fixed, and this WHOLE DAY is gone-​” CLICK. The manager hung up.
I called back and so forth, skip a couple parts, in the end they got SMART and GOOGLE mapped it and AHHH what happens? DERRRR– the address shows the mechanic shop that was suppose to be dropped off.
” Okay, so I apologize for that, but my driver will be there in 45 minutes to move your car to the right location. I do apologize for that. «
My mechanic would have fixed my car that same day if it wasn’t for them. So I lost a day’s wages over bull and got attitude and stupidity to come with it. Good thing my mechanic is a family friend, so I got my car the next morning when he didn’t get the car until 4pm.
HORRIBLE.

My roadside assistance for my insurance called Longhorn Towing when my car broke down in downtown Austin at 4:45 pm. The roadside assistance associate told me the tow truck would arrive at 5:30 — seemed impossible since the traffic was so bad and I was in the middle of it! But Terry from Longhorn towing was there EARLY and loaded my car onto the truck quickly and easily despite being in the center of a traffic jam AND a construction zone. The inside of the truck was clean and comfortable, and Terry was super nice and friendly.
Longhorn towing helped make my not-​so-​great afternoon into a pretty enjoyable one. Excellent service, nice trucks, and great response time.

Most of the time, getting your car towed is the kind of experience you shake your fist at in anger because either you ignored a ‘Tow Away Zone’ sign accidentally, or you’ve just been in some kinda fender bender and that’s never any fun.
Well, yesterday, I went to start my car and nothing. I called my mechanic and he said to have it taken in. He’s usually pretty good to me, tells it to me straight and gets me out of his shop with minimal damage. So I called up my insurance company and had ‘em send me a tow truck.
Tow guy arrives in about 50 minutes as quoted and the guy asks me what I did to the car. I laugh, and tell him it’s dead but I doubt it’s the battery. Of course he had to prove me wrong, brought out his jumpstart kit and voila, the car was running again. Nice! He told me I needed a new battery AND to feed my car since the needle was pointing well past empty.
Sure that’s all standard fare when it comes to tow guys, but what pushed Longhorn to that 4^th star was what came next. He offerred to follow me to the auto parts store across the street, waited for me to have the new battery installed, and then followed me to the gas station across the street in case I ran out of gas on the way.
That’s some seriously good service!