Monro Muffler Brake & Service

Took my car in for a routine oil change and got my car back my brakes were grinding on the rotors. Not understand if you were paid to change my oil why you would be anywhere near my brakes

I’ve gone here since I went to college in Mansfield, and I don’t know if it got worse or if I just wasn’t paying attention before. I was told by their location in Williamsport that I needed a new fuel pump, but held off until it got worse. When I took it to this location they quoted me for $ 400 higher than the Williamsport one. I mentioned it and they said Williamsport «must be doing it under the table.» It doesn’t matter to me how they’re doing it, if they’re doing it cheaper.
I sat around waiting until they ultimately told me they needed a new part and wouldn’t have it until tomorrow, so I had to try to get my car started, get it home and bring it back the next day. When I did, they kept me waiting some more because it turned out they ordered the part for the wrong year and had to get a different one. At one point they came in and asked me how many cylinders my car had. What kind of mechanic has to ask the customer that?
As I waited, more customers came and went, each getting told something like «I’m not gonna charge you for the labor» or «When I saw it was you, I made sure to get it in right away.» I wasn’t so lucky and got no discount whatsoever for the extra hassle.
I gave them my parting gift of the new charge (which was $ 100 over yesterday’s quote) and left, never to return. When I left I found that my back seat, which I had put stuff on previously, had been removed and thrown back on halfway, and my check engine light was still on. If you have any other option to take your car on a weekend, stay far away from here.

they accept too many appointments than they can keep up with in a reasonable amount of time and walk ins seem to take priority over customers who made appointments. If you are the poor soul who brings your car in for unknown mechanical trouble expect it to be diagnosed with the worst case scenario problem requiring a super expensive repair job or else your car won’t pass future inspection and/​or you may die withing minutes of leaving their shop if it’s not taken care of there and then.
A routine oil change that should take maybe 15 – 20 minutes take roughly an hour. I am an idiot for going there as often as I have. For $ 18.99 it’s hard to argue that price.