National Lumber

This review is actually for the Kitchen Views area of National Lumber, and my experience was last summer.
I should have read the reviews before visiting National Lumber, but, foolishly, I didn’t.
I only needed replacement hinges for my kitchen cabinets; so I figured, how hard can it be?
I called ahead, and was assured by a woman that when I brought in the broken one, she would be able to match it up and order replacements. The male associate I found in the store tried to tell me they don’t have any female employees, even though I had just spoken to one, there is a picture of one at the front door, biographies of at least two on the company website, and one eating lunch nearby.
Needless to say he couldn’t be bothered with my small order. After finally admitting that he does have a female coworker, he gave me a phone number to call to search on my own for the hinges. Of course the number doesn’t work, which I told him before I left. He assured me it would work later. Right.
So I went to another local lumber company, encountered a fantastic sales associate, and got exactly what I needed. Going forward, I will drive right past National Lumber and take my business elsewhere. If they can’t be bothered with my small purchases they most definitely will not get my large ones.

I had the worst customer service at National Lumber in Mansfield, MA today. I had questions about replacing our deck. Both customer service men were disinterested in my questions, one told me he wouldn’t spend his money on the deck material I was interested in.
I would not recommend this location to anyone.