California Check Cashing Stores

Anthony was a great help

I do not usually review places like this because experiences tend to vary each time I go. However, when I have a experience, good or bad, that I feel is remarkable enough to review about a place I will. Or if I continue to have repeated good or bad experiences I will review the place because of consistency. Hell, it may help someone out and that is what Unilocal is for. So like many people in this economy I use payday loan services from time to time. While I am very thankful to have access to these services and the places that provide them they are customer service based organizations. They may be giving me a payday loan and helping me in my time of need but I am also paying interest on my loan so they are getting business from me too. Without people like me they have no business so I expect at least basic customer service when I arrive.
This has been the scenario on more than one occasion but I will break down this particular visit. So I walk in and there are three people working and one of the employees is helping a couple. There is another customer but he is not in line as he is filling out some paperwork. I get in line and I am told someone will be with me. There are two employees not with any customers. The girl working with the couple keeps going over to another woman (I am assuming she is a manager) and asking questions. The manager is sitting at her window answering her and the other girl keeps going back and forth. All the while she is ignoring me and so is the other employee who is hiding out in the back. I thought at the very least the manager could have asked what i was there for and if she could have helped me because I was there for something so short but she did not acknowledge me at all. By the now the gentlemen filling out paperwork is now in line and we are both being ignored. I have been here before and I am in the system so my transaction literally takes less than 5 minutes. This is also not the first time I have come here to several people working yet only one of them serving customers. Then another customer comes in and gets in line. It is then and only then that the manager decides that maybe the other employee should start working and help us. We were only in line for about 15 minutes. Sure enough 2 minutes later my transaction is done and the other guy can be helped. Meanwhile the «manager» continues to ignore the customers in line and makes the other two do all the work which I found unprofessional.
For those who do not know a payday loan is rather quick thing and should not take long. People have places to go and things to do and do not want to stand there and not be helped for 15 minutes when there is staff available to help. Unfortunately for this place this has happened on many occasions. The only time they seem to budge and start helping is when the line starts to get very long so if it is just you prepare to wait. And it is always super hot and uncomfortable in there. After today I think I am going try another payday loan place because the customer service here just is not there. The only thing going for this place is once you are in the system the payday loan process becomes very fast and painless once you get helped that is. I have given this place a significant amount of business and I think I deserve to be treated better. Hopefully you have a better experience.