Jo-Ann Fabric and Craft Stores

I called this location this evening to ask if they carried a certain product in-​store. I did not want to drive to the Manteca store from my city if they did not carry what I was looking to buy. Daniella answered the phone and I asked for my desired item. I frequently buy from this location and I know they get periods of high customer volume. She told me she would have to put me on hold and ask someone. I replied, «Are you really busy right now?» If they were busy I could call at another time. To which she replied, «No, we aren’t busy. I just think it is rude to ask over the phone.» WHAT??? Did she mean I was rude for asking if they carried a certain product? Did not know that. Customer service is hit or miss is right. This one was a miss.

I cant believe how RACIST bigoted they can be! I stood for good like 30 mints to have my fabric remeasure for a return and this lady is just talking crap over crap with a customer i am like standing and waiting and then she left saying oh i will be back! And then gone for another good 30 mints! I could see that disgusting look on her face looking at me and acting as if i m invisible going here and there! Ughhh! I m just annoyed and frustrated about their customer service!!! And oh yeh her name is PAM!

From a customer and previous service rep (however, at a different company) I personally feel there are certain customer service requirements. A friendly, yet simple hello when a customer approaches your register, ask if the customer has found everything they needed, a friendly transaction, and at the least a have a nice day… Although, when it comes to Management these things should be mandatory and enforced! I’ll just say, Ellie the manager could use some training in all customer service aspects! Not only was my experience BAD, but watching her interact with other customers frustrated me and I am OVERLY nice! She wasn’t friendly at all what so ever, she wasn’t helpful with the few simple questions I had, and she was pretty rude the entire time. Hopefully, she was just having a bad day, but either way that shouldn’t have such an affect on her customer interaction!

Takes forever to check out & I consider myself a patient person. It’s after 5 pm so not sure if cashier help is better in the morning time?

I think 75% of the times that I have been in this store the floor «workers» that should be helping are rude, I don’t understand why they feel aggravated when you ask for simple help. Just yesterday I was looking for ribbon for my son in law who passed away suddenly, there was a employee unloading a shipment at the end of the isle my my question was «do you have any printed like sports ribbon? Her response was all the ribbon there is is down the isle you were just at, what do you mean sports, like 49ers or something?» I said yea Cowboys you used to carry some like that .” Well that was like 2 yrs ago and we don’t anymore” all being rude the whole time like i was I bothering her. I realize that everyone has their share of problems and bad days but geez, about every time I go in? The most helpful one is the long haired kid who doesn’t even look like he would, nice kid. I wanted to tell her «do you know I just lost my son in law that has 4 small kids and I just wanted a lil input on some ribbon for his memorial» but I walked away. checkers are always friendly and helpful, before me there was a man standing around for a while just standing there nobody offered to help him finally he asked the same lady for an idea on how to redo some chairs and she was aggravated about that too, it’s pretty sad that after that I had to go to the dollar store and they are always more friendly!

I frequently am a customer of the Manteca Jo-​Ann Fabrics until my last experience turned my off from supporting this location. I am not a fan of unprofessional and unfriendly managers and I saw firsthand the negativity this particular manager handled herself in a perfect situation to make things right with the customer. Here’s a brief description of what happened.
I got in line to make a return. I was making friendly, considerate conversation with the clerk. She was not responding to the positive conversation like a retail clerk should be responding, however alarming that was, it was not the point of my experience. I had two wedding signs that I changed my mind on from a previous shopping trip at this location. They would have equaled to about $ 40.00 of cash back to me.
The sales clerk was somewhat new and asked for help from a manager. Ellie a shift manager came to assist with facial piercings, a frown on her face, an attitude of hatred toward customers– and leaning on the counter was a sure sign she didn’t want to be there. Her attitude and appearance was unprofessional. She repeated over and over the computer system would not let her return for my full refund. «You might get half your money back.» She saw that my items were in perfect condition, original tags were still in place on each item, and I had the original receipts in perfect condition. She rudely said over and over that her computer would not let her as it had been passed the return date. (two months)
I think we argued back and forth for five minutes before she mumbled a code to her clerk. At this point I’m convinced she doesn’t know HOW to operate the register NOR the proper way to speak to a customer.
I can understand the store has a policy and the computer is set to follow those policies. HOWEVER, when the MANAGER is as rude and unhelpful as this one, and an unwillingness to make things right… I WILL get my full refund :) she continued to stare at my receipts and not saying anything as she’s still leaning on the table. I was waiting for her to offer store credit and a nice response to make things right, but she refused to do so. At this point I suggested that I will no longer be shopping at this Manteca Jo-Ann’s Fabric.
With an eye roll, she mumbled a code to her clerk and I received my full refund in cash. When Ellie walked off I said thank you as we continued to make the transaction. Ellie walked off in a huff never looking up or saying anything.
I lost my appetite to continue to support this location. I have never seen an employee to work there on a regular basis as it’s my suspicion that the employees have quit on Ellie because of her negative attitude.
As I was receiving my money back, the clerk had to talk into the walkee-​talkee each step of the cash back to me. I thought this was strange behavior. I asked for Ellie’s boss’s phone number and from ANOTHER clerk, I instantly received a number for Corporate. I love this kind of service!
I’m disappointed in this Jo-ann’s and I WILL go out of town. Please don’t support this kind of behavior. Your support of this store brings Ellie a profit.
Thank you.

Most of the time I only come to this location because I live in Manteca and it’s too much of a bother to go to Stockton for what I need. I would say 50−60% of the time they will NOT have what I’m looking for and I have to end up going to Stockton. The fabric section is usually well kept and clean, which is difficult when your store is busy, however, the yarn section is NEVER well stocked and is always a disaster area. The customer service can be hit and miss here, the cashiers are almost always really nice, the ladies that work the fabric dept are great, but the asst. managers and/​or supervisors act like they’re too good to help you and can’t be bothered. Last time I checked their job was customer service, not chit-​chatting on their phones with their friends on the sales floor.

I prefer this location a lot more than the Stockton location. It’s clean, well stocked, and sometimes has items that the other store does not have. I don’t find the yarn as pulled apart, as I often do in Stockton, which is aggravating when the last yarn you need is all messed up or looks/​feels like someone used it already. Took off one star, because sometimes the customer service is a hit and miss.

Normally this Joann’s has great service & has many workers around to help you out, but today that wasn’t the case. There was only one person working at the cutting counter while there was at least 10 other people waiting to get their fabric cut. You could literally see the agony on the other people’s faces while waiting. And it didn’t help that the one guy at the cutting counter didn’t even have any sense of urgency in his work. It finally took him at least 15 mins to recognize it was getting busy & he needed to call in help. One lady even took it upon herself to go up to the front desk & ask if someone could come help out, a customer shouldn’t have to take the initiative to call help their self. And lastly, while waiting for our number to be called, my mom went to go look for fabric stiffener & there was not one person to help assist her & no one seemed to know if they even had any… CMON Joanns get it together! Also keeping in mind that today is New Year’s Eve & most people are in a hurry trying to get any last minute things done & want to get out as soon as possible. Today I realized that Joanns has horrible customer service & they need to be more efficient in their work… please be considerate of others! Next time I’ll try michaels.

New to being creative with crafts. I LOVE THIS STORE. Very clean and organized. The workers are very friendly and helpful. My new favorite place

Almost every employee I came across was very rude… but the manager Steve was very helpful… wish there was another fabric store in town

I come to Jo-Ann’s nearly twice a week. That’s twice a week I have to fight for parking in the lot and yeah, I think it’s worth it. They tend to have everything I need. Though to my dismay I recently found out they do not carry essential oils nor a wide selection of macramé cord. Many of my art & craft supplies have been bought using either their 40% or 50% coupons which really helps!
Staff is always knowledgeable and friendly, they’re great for suggestion. The long lines are bit of a problem on occasion. Especially during the holidays. When waiting in a long line I often question why none of those people work. Why are you here 1:30pm on a Wednesday?! Then I realize, yeah. I’m here with them.
I like to take my time and look down every aisle. You never know what you’ll find on clearance. The past trip I took I ended up getting 12 bottles of various Martha Stewart paints at .97ea! They have a Smash Book section which is pretty big compared to other craft shops. I have yet to take a class here but hoping to in the near future.

I visit here often. Typically looking for yarn. Overall a good store. They are often low on stock and help. However, the employees are helpful.
I do wish they would bring in a better selection of higher end yarn. Ordering it can’t be that hard for large stores. It would be better than all the gimmicky yarn they keep bringing in.
Often the lines are long but go fast as long as customers are not difficult. I’ve encountered a good bit of rude customers. I understand bring disappointed in something not being in stock since we don’t have other big craft stores but when it’s busy you are holding up other customers. Just ask for the manager. Simple and you don’t hold up the line. Employees have headsets so I’m not sure why they don’t call a manager.
As for the stock I would suggest having more than 1 back up. I couldn’t even find a simple container that should be in a craft store.

Big store — clean — friendly staff
The good: Lots of baking, jewelry and scrap booking supplies. Good selection of fabric and quilting supplies It is December 23^rd and holiday decorations are already 70% off. Time to stock up on wrapping supplies for next year!
The needs improvement: Art, drawing and framing supplies. Just a step above art supplies for kids. Again, it is December 23^rd and they were putting up Valentine’s Day and St. Patty’s day merchandise — does seem a tad early —
All in all a good location and decent sized store.

Had a very bad experience with a sales person today. Brought 2 bolts to the counter. The bolts were not full bolts but had pieces wrapped onto the bolts. I needed specific amount of fabric in one piece for my projects. The first bolt had 4 pieces rolled on it. I needed 4 yards at a time or a full bolt. Since there was no full bolt I needed to measure the pieces. I could not use the first one, too short. The second and third were fine. The same process with the second bolt. I explained to the sale rep what I needed and told her the excess fabric I would have to through away because I could not use it on my projects which have to be in a specific amount and it would be a waste of my money to purchase what I cannot use. The customer behind me asked me why I do not recycle and my response to her was I am too busy to look for sources and have no room for storage. The sales rep handed me my fabric and told me Every time I come in there I am negative and it brings her down each and every time. That with as much money as I spend in that store I should be a millionaire by now and why don’t I buy the fabric on line or order what I need at the counter. She said few other things while I was walking away. There was a new girl at the counter and did not know how to ring up my sale since I have a retail number, I was very patient, waited and we got it resolved. As much money as I spend in this store for the past 4 years I will never spend money with these folks again. Very rude and condescending to a otherwise a really good customer. My only problem could be that I know exactly what I want and how I want it and I am not afraid to state it. Some folks might not like that.

I like this store. Pretty good selection and pretty clean. The employees are friendly and helpful when i need assistance. I go here at least once a week for my crafting needs and they have pretty good deals.

Wow this Jo-Ann’s has a huge selection. Much bigger than the one in Redwood City. I was out visiting my friend’s in Tracy, and mentioned that I had to find this fabric because they didn’t have enough at the RWC location. My kind friends drove me out to Manteca. Sure enough they had a huge spool of my fabric.
I was a little frustrated with the customers. They were kind of rude with their shopping carts. Looking at me like I’m the rude one walking around holding my spool of fabric. Sheesh ladies! But I got what I needed. Side note: The staff had headset systems to talk to each other, kind of fancy for a fabric store. I thought it was pretty cool.

Ok, so.
I like art and all things art. Don’t be sad when I say that I wish it was a Michaels that opened up rather than a Jo-Ann’s. Just for the simple fact that I go here to get drawing products and the sad truth is… Office Max has more of a selection. I understand that it’s a Fabrics and Crafts store, but last I checked Michaels is a craft store and I can get drawing pencils and pens and ink and so on from Michaels.
So, other than that complaint, the people are nice enough there and if you’re a scrapbook, fabric, or cake person you should be pretty happy with this place. If you like to draw or paint, you’re better off driving to Modesto or Tracy for your art supplies.

I don’t live in Manteca, but I was out there for my girlfriend’s niece’s graduation party. There is no Jo-​Ann Fabrics & Crafts in Alameda and I don’t believe they have one in San Leandro. Thus, my girlfriend’s sister (Linda) brought me to this store so I can search for materials to have three tabletop centerpieces assembled by her. We found part of the materials — two spools of purple tulle and ½ yard of expandable band material in canary yellow. The gold tulle looked okay, but it wasn’t really what I wanted.
I’m really impressed with this store and their merchandise. It has an abundance of all sorts of material, fabrics, craft items, some party items, beads, etc. Amazingly, they even have movie boxes of candy — of all places — in a craft store, which is unbelievable.
The employees are very helpful and friendly, even the customers, too. People are pretty much laid back and nobody seems to be in a hurry. I guess that’s the difference between shopping in an urban area and rural area.
For us women, it is a fun place to visit, browse and shop. Thank you, Jo-Ann’s for a wonderful shopping experience.

My family lives out here and they were in desperate need for a JoAnn’s to open up closer to them. I’m so glad that this store is here now.
I’ve been here several times and there’s always a good amount of customers shopping. The staff is friendly and helpful and they have a pretty great selection. Thank you for bringing Jo-Ann’s to Manteca!

I love going to Jo-Ann’s for all my crafting needs. When I first started my cake decorating hobby I came here because their stock of cake decorating supplies surpassed everywhere else.
I’m so happy that this location opened because it’s so much closer to me and shopping in Manteca, you can expect a more calming shopping experience because stores here don’t get too crowded as opposed to Stockton.
The store was clean and you can easily find what you are looking for because the signs are not easy to miss.
I did have a question when I came in but was not able to find someone to ask. Minus one star.