Manteca Trailer & Camper, Inc

I bought a part from these guys and was told I could bring it back if it doesn’t work! It didn’t work and I brought it back and no I can’t get a refund! So keep my 25 bucks but you lose much more in the future as I am a full time RVer who will never buy anything from you again! If you need parts go to Cherekee RV in Stockton ask for Steve he’ll get you the right part!

So I spent 55,000.00 on a new 5^th wheel.
Got to my place in the Bay. Heat does not work except in two areas. Living space is cold all the time. I call Manteca. They can help if I bring the unit back to them for a few weeks. I live in it. Can’t do that. NO ON SIGHT SERVICE. It is fully under warranty and I have the extended warranty. Nope. Can’t help. I have had it 2 months.
This summer one air conditioner goes out. Nope can’t help unless you bring it in and we need it at least a week. They gave me the number to a former employee who makes house calls. 200.00 plus and he gets reimbursed by the manufacture.
The worst part??? The day after I bought it, the salesman would not return a single call and never has. They dodge me at every turn and push me off to someone else. Complete run around. VERY disappointed.

Went back to Manteca Trailer for another look at two trailers. The salesman was told which two we want to look at again. When we got there he was short with us and in a hurry. Didn’t have one of the fifth wheels pulled out for us to go into. The other he had to go find. We told him we were on a time schedule and expected the two trailers to be ready. He said «Whatever» and we never saw him again. We went up to Sacramento and will be picking up our new trailer end of next month. He blew off a serious buyer. Way to go Manteca Campers.

Visited this dealership over the weekend and though I can’t complain TOO much (as I haven’t made many visits to dealerships in general), my overall experience I would have to say was negative. I understand that an effective salesman needs to «know his stuff», he needs to be knowledgeable of any product he’s promoting as well as have a certain knack for making a product and deal collaboratively appealing to a potential customer. On the other hand, when a customer requests to have a day or two to think about a possible purchase and then that salesperson becomes what seemed to be very offended and quite demeaning, well you can almost bet I will do whatever it takes to find someone more personable to work with. My fiancé and I have every intention of purchasing a camping trailer within the next six months and even though we had originally aimed to buy a used one, after walking through some brand new ones, we are about ⁵⁰⁄₅₀ now. Unfortunately, as previously stated, we will more than likely avoid Manteca Trailer.

I was in Manteca trailer sales around the first of November.
Talked to Bob in sales, looked at a couple class c’s and class A Sea breeze.
I noticed a 1998 Flair class A next to the sea breeze. Bob (nice guy) said there was a issue with the paper work and it was not for sale and may never be.
A few days later it’s shows up on Craig’s list.
So I call to see if it was for sale. The person on the phone checks with sales and it is.
Today I drive 65 miles to look at this coach, Surprise it’s Not for sale but still posted on Craig’s list.
Is this false advertisement or just a come on to get you on the lot.
I won’t go back to this RV dealer.

i don’t even want to give it one star although there are one or two people that tried hard to please.

my friends and i came a long way to this business to purchase their first motor home. a salesperson just showed us motor homes one after another but didn’t know much about the use. allot of our questions to the salesperson were deferred until later so he could ask others inside.
after finally selecting a motor home we were told to come back so they could make it ready to go. it was a new motor home. when we came back we found several things that weren’t completed and not ready. we gave them more time. (the 220v cord was actually smoking as we were touring it.)
we took the course to learn more about the motor home and that is where we were quite pleased with the people that helped us.
finally off they went proud of the purchase… well at least for 20 or 25 miles. then it over heated along the freeway! OMG! stuck on the side of the road for a couple hours they brought a car to them and they drove the car home!
coming back again! my friends pick a even newer motor home that cost even more!
again we had someone more helpful in showing us and answering more questions. as we all thought the sales person should of made sure we were happy and he was available to us. at least even to greet us at each of the visits.
then finally again after 4 or 5 trips from san francisco they drove off… (over 500 miles and over 6 hours of traveling)
coming back time after time it was even a problem to have them throw in a roll of toilet paper! it was like they were doing us a favor purchasing the motor home from them…
it was the first time purchase of a motor home and the salesman knew it. in the few days after friends told us so many things that we should of asked for or should of been told about.
if you know what you want and need very poor salesmanship this is a place for you! NOT FOR FIRST TIMERS!

Just bought a Coleman trailer from here and the salesman Scott was one of the best salesman ever he walked us through everything helped save lots of money for us with great ideas and just a pleasure to work with if thinking about going here ask for Scott you will not be sorry with him helping you

Where do I start… This place has the WORST service department ever!!! I purchased a new 2013 Jayco TT that I’ve had to take in twice for warranty repairs.
1. The first encounter with this department was for an AC issue. I was told they would check it out and give me a call with in a day. They then called me 4 days later telling me that I was going to need a NEW AC unit! on a trailer that is only one month old! Then told me that it would take them about a month or two to get a new unit! I took it upon myself to call the manufacture Jayco, to see if there was anything they can do to get this repair sooner. Jayco advise me that they would call Manteca Trailer to find out what the issue was. After about a week I called Manteca Trailer to follow up and come to find out that my trailer was fixed and ready to go. I was told it did not need a new unit AFTER ALL, all it was, was a grounded out wire. SO THEY LIED THE FIRST TIME!
2. Took it in for minor warranty work, leaking rain gutter seams, cabinet light hitting the door, the screen on the door had a rip, bathroom door does not close properly. I told the service advisor my concerns and the first thing he tells me is that «the rain gutters always leak», and it might not be covered under the «2 yr bumper to bumper warranty»!! I was told they would check out all my concerns and call me in a few days. Two weeks later they called me to tell me that they fixed the scree on the door, they siliconed the the rain gutter and that they moved the light so that it does not hit when we open the cabinet door. I then told them I would be there by the next day to pick up my trailer. When I arrived the first thing I notice was the screen was STILL RIPPED after I was told they replaced it! «again they lied»!, there was NO new silicon on the gutters, and where they moved the light there was 4 noticeable screw holes on the ceiling!!!
I then asked if they thought that was an adequate repair?! The advisor told me that was ALL warranty would pay for!
Bottom line is THEY DID NOTHING TO MY TRAILER BUT MAKE IT WORSE! I’AM NOT SURE WHAT KIND OF MECHAINICS THEY HAVE WORKING THERE, BUT WHAT I DO KNOW IS THEY DO NOT KNOW HOW TO FIX A TRAILER!
I feel sorry for anyone who actually has to pay for a repair from these people!!!
DO NOT TAKE YOUR TRAILER THERE!!! LIARS!!!

We finally got our RV back after 8 weeks and it was still not completed. I did get them to agree in writing to send someone to our house to complete the work when we get back from our trip. When we got back from our trip the service was finally completed as promised. Otherwise it was the same old story we have experienced from the beginning. This seems to be acceptable company culture for them. It doesn’t matter who I talk to there they all act like everything is fine when it’s not, and they all try to put the blame on someone else. There was another couple there that wanted their RV and no one could find it! This isn’t the first time I’ve seen this, either. AVOID MANTECA TRAILER IF YOU CAN!

After reading the reviews on the service area, I wish I purchased our RV somewhere else. Our experience is this: About a week after we purchased our Coleman, we had a chance to really look it over. We found several manufacture assembly defects (poor craftsmanship) and made an appointment to have it looked at. Their service writer (Dave) took pictures and wrote up the ticket. Then he advised us that we would need to leave a deposit (cash or charge) to cover the parts. This didn’t make sense since this was a warranty issue. He told us this was their policy since they lost 2 million last year on customers who did not show up after the parts were ordered. I said I was willing to leave my card # but wasn’t willing to pay for something that was (a) under warranty (b) not going to have the device completed for 6 – 8 weeks (parts delivery). I asked to speak to his manager and they wouldn’t budge. Now, every time in call Dave always reminds me (over and over) how hard he is working for me, he is my advocate, etc. Dude! It’s your job to do that! Don’t keep telling how wonderful you’re treating mr, just do it. I
I will update this review when the repairs are complete.

This is a graduated weighted rating. The initial experience was closer to one star due to an employee thinking he is God’s gift to the RV world. The main sales guy did a good job being our advocate. The only reason why we came back was due in part to Pete in finance. Instead of going with the canned credit application like most finance people do, he asked we give him some time to shop for better rates. Not only did he find a better rate but the package as a whole saved us over $ 6,000 in interest over the life of the loan. That is worthy of five stars but overall four is what we give.

Supposedly this has new management and service is supposed to be much better, it’s not. I dropped my trailer off for a repair on my leaky water tank and was informed of a $ 140 inspection fee. Since the trailer had never been serviced at a shop I thought it would be a good idea to have them give it a good look. About a week later I get a call stating that they can repair the tank so no materials would be needed, but it’s a $ 1200 job. I inform the service manager (Nathan) that he’s high and that the tank is held in with six screws. He calls back a few minutes later and says they can do the job for $ 950 to which I respond nay and I’ll pick up the trailer. They estimated the job at 8.5 hours
I called a few other rv repair shops and ultimately got a quote for 3 hours at a place in town.
I pick up the trailer and was greeted by another guy (I didn’t catch his name) he grabbed my paperwork and reminded me of the $ 140 fee. I requested the inspection paperwork, it didn’t exist. Ultimately it was $ 140 to have some «trailer tech» to tell me what I already knew, the tank leaks and needs repair. I told the man thati got a quote for three hours labor at another shop on town and was scoffed at rudely. I paid the ransom and walked out the door
They brought my trailer around front and dumped it by the exit. Nobody helped me hitch it up so I spent 10 minutes lining up the hitch and ball before I left.
I’m actually shopping for another trailer but I’ll never give these people another dollar

Called on Sat. ⁹⁄₂₆ about my (less than 1 yr old Jayco power awning that was repaired 6 – 8 mo. ago by Manteca Rv) about it not closing for a pre check weekend trip. I was told to check fuses and if that’s not the problem to secure it to bring into them? How do you secure a awning not rolled in for 15 mi. Called about 6 pm and person on their side was not very business worthy w/​customer relations. My trailer is a 2012 Jayco 33ft bought new last year and had many problems since! Only used I time. I’ve dealt w/​their customer service before for repairs on same trailer and they deserve a zero star rating!

WARNING WARNING WARNING WARNING WARNING
This will be my final review of Manteca RV & Trailer in that I will not be honoring this business again. The experience they put me through over a two day period was absolutely the most unprofessional manner I have ever been treated.
Took my Jayco Eagle 5^th wheel which I purchased from Manteca RV in 2008 in to have the front landing gear repaired in that the original set’s motor burned out. Service writer «Dave» talked me into a larger 6000 lb set for better and faster operation. He told me that the legs would be double the speed of the original legs that came with the trailer. I trusted his recommendation and authorized a $ 1,890.00 repair job.
After 3 weeks, I went to pick up the trailer and was shocked that they installed the new jack motor where it was jammed up against my LP tanks. Physics would say, metal vibrating on metal would make it unsafe for my family to travel. Dave said that it would be ok. In addition, the legs would not work. He said it must be the low battery power. They had it sitting for 3 weeks with the battery connected. It would only work with my truck plugged in. We left the facility and just happened to meet up with Manteca Fire Engine 241 who had the Fire Marshal on board. He inspected the work and advised it is a major safety hazard.
I returned and spoke to Service Manager Ken who I must say did what he could to help me. I left the trailer and drove the hour ride home.
I returned the next day to find that the mechanic did NOT fix the issue with my LP tank rubbing against the leg motor. Ken also made a statement that the loss of power to the legs was the fuse blowing due to low battery power. So I have to have a bag full of fuses for every time the battery goes down in power?
So there I waited for over 3 hours for them to fix the problem. I was then advised that the mechanic who installed the legs did not realize the unit has two 25 amp circuit breakers and he hooked it up to a 30 amp wire with a fuse. They had to rewire the entire landing gear system. I finally got tired of waiting and left the facility to go walk around Target and never received a telephone call my trailer was finished. I returned and saw it sitting out front. I walked into the service center and my writer did not even know the trailer was done.
I tried this new motor that Dave said would be twice as fast as my previous one in raising and lowing my trailer. The motor although it appears will handle a pretty heavy load barely moves and according to Bulldog Manufactory, it raises 9″ per minute. Again, the service writer was not educated on this product. It is exactly if not slower than my original motor.
They finally relocate my LP tank tray far enough away to avoid the motor box and rewired the power legs.
Manteca RV did the exact same thing to me back in 2009 where it took them 4 return trips to repair a wiring problem. This not only caused me so much stressed but gallons and gallons of fuel. They have way too many RVs to repair and very un-​experienced mechanics.
They allowed me to drive off their lot with an UNSAFE trailer per the Fire Department. I really recommend that if you have any repairs done at this facility, take advantage of your local Fire Department and have them inspect it if it involves gas or gas lines on your rig.
I HIGHLY do not recommend anyone trusting the service department or their mechanics to fix your RV at Manteca RV. Unfortunately they lost a very active RVer in Northern California

I originally was not going to post a Unilocal rating.
However, after our recent experience, I have changed my mind.
They are unwilling to substantively negotiate pricing, not happy with repeated visits while trying to decide and were even caught by my wife making unkind gestures to us. Promised follow up calls or e-​mail never occur until THEY need/​want to move something.
Go to Manteca if you want to buy an RV and are ok to paying the posted price of something slightly lower. They ARE NOT the low priced leader in the valley (that is a dealership a half hour to the south).
Go to Manteca RV if you do not know what you want and want to look at lots of different trailers and floor plans. Once you are ready to buy, there is a dealer to the north in French Camp on I-​5 who will play «Let’s make a Deal» and a dealership to the south in Turlock who’s got prices so low you almost don’t feel the need to negotiate.
As I was told «Manteca RV sells over 100 units per month». I guess that is why they do not need to deal.
I bought my trailer from the RV dealership on I-​5 in French Camp. Why? The owner of Pan Pacific himself, took the time to talk to us, was fair in his dealings and has followed up with all his promises.

My experience today was not one that will bring me back. I am in the process of planning for my retirement (next couple of months), so i was looking for information.
When i arrived, I was approached by a «greeter» sales person who was very knowledgeable. He was able to talk to me about what my camping/​RV-​ing intentions were so he could suggest the right RV for me. He showed me numerous options and asked me more than once, if I would like to test drive. I told him i dont know what kind of RV i wanted, so i wasn’t interested in doing that. I was there to get educated about the different types of trailers, motor-​homes and tent trailers.
Soon after that, he handed me off to a more senior sales person who was only interested in selling me something today, instead of what my needs were. I asked him if the other sales person told him anything about my conversation with him, and as it turned out nothing was shared between the two of them. i wasn’t in the mood to repeat what i had already talked about.
Not all people know everything about RVs. This sales staff needs to learn how to go beyond the sales part and listen to what their customers are saying. So, in the future, there is little or no chance that Manteca Trailer and Camper will be on my list to visit. I understand that this dealer is the largest in NorCal, but if you continue to treat customers like you did me, you wont need all that space.
Gave you a 1.

I’ll start of by saying the only people who left good reviews are people with a lot of money! This place lacks in customer service and the service department is a joke! I brought my pop-​up trailer in as I was having electrical issues. all they did was replace a small 2 inch piece under my hood that wasn’t grounded correctly and they charged me $ 300!!! When I picked it up I opened the hood and the screws were falling off not tightened. Not to mention they were 2 different screws that were stripped! My Dad was doing business with these people for years and sent me there thinking they were reliable.
After my issue my Dad brought his 5^th wheel trailer in because his poo poo tank lever was getting stuck. It was the 3^rd time he brought it in for the same issue. After they apparently fixed it he pulled in after a camping trip to empty his tank and after removing the cover, piss and poo poo went everywhere! I could go on and on about the issues myself, my Dad, and many friends have had with this business. It’s ok bad news travels fast so eventually they wont have anymore customers.

Have dealt with Manteca trailer over the last year. We purchased and RV from their sister store, RVs of Sacramento. We dealt with the service department at manteca, because they were closer to our home.
The service department did a reasonable job. They were friendly and did their best. But communication was poor. I had to repeatedly contact them to get responses. But at least they tried. Some of these repairs took 6 weeks (due to parts delays from the trailer maker). If this were the only interaction I’d had with them I would have given them 3 stars.
Then, last fall we decided to sell our RV through Manteca on consignment. The process of putting the unit up for sale through them was relatively painless. After we left the unit there we basically never would have heard from them again. They didn’t communicate any information to us. Any time I wanted an update I had to call and usually I had to call a few times before I got through to the consignment sales man.
However after 9 months the unit still hadn’t sold. So we decided to take the unit back and use it ourselves. This is where Mantica’s rating dropped from 3 stars to 1.
They hadn’t taken care of the trailer at all! There was dried poop in the sewer dump valve. Parts had been intentionally taken off our consigned trailer by their own service techs! Picking up the unit turned from a quick drop by and get it to a 4 hour ordeal as we looked over the trailer to see what they’d done to it.
–Cabinet doors had fallen off and been left laying around the trailer.
–Door trim had fallen off and was laying by the bed
–Manteca’s repairman had removed the main electrical outlet with the GFI for the trailer from the bathroom and left an open hole in the wall with the electrical wires hanging out. (I stil have no idea why they would do this)
–The remote access module attached to the outside of the unit appears to have fallen off and they just claim it’s a hazard of this type of unit. (a 200 – 300 dollar part)
–THEY LOST MY KEYS
I had to have the entire trailer re-​keyed so I could get keys made for it.
If I had come to their lot to buy an RV and seen it in that condition, I wouldn’t have bought it either. No wonder it didn’t sell.
I would advise anyone looking to consign a trailer with Manteca Trailer to look elsewhere.
Quite frankly they have lost my business for good.

If I could give no stars, I would!!!
We bought a brand new Coachmen Freelander last summer and the buying experience was alright. But once we started needing repairs things went downhill fast. The first time we brought the RV in, they had it for 3 months! Their estimate for the repairs was only 1 week and when I called over there the person that was handling my file was NEVER available, so of course I had to leave a message. We never received calls back from this guy! It wasn’t until I got hostile on the phone and told them we were coming to get the RV that I actually got answers about its status. I’m sorry but it doesn’t take 3 months to replace a shower door. Then once we got an update, they hadn’t even replaced the door!
When we finally did get the RV back, the shower leaks like crazy now. I took it up there multiple times and they couldn’t fix it. I gave up and bought caulk and fixed the darn thing myself!!! The other issue is that every single time I’ve brought it up there, for service or repairs, I’ve brought it home with something else BROKEN. I honestly think they’re breaking things so they can get paid to do repairs (badly).
Please, please, please don’t purchase or take your vehicle to Manteca Trailer. These people are total crooks.
On a side note, they own Eagle’s Nest Harley and we had a really bad experience with this dealership as well. We signed papers to purchase a bike and once they were signed the manager tried to change the price of the bike! We turned turned them into the BBB. I didn’t find out they owned both until after the RV purchase :-(

Me and my wife where looking to buy a new travel trailer and wanted to trade in our trailer. The sales guy said that he could not give much for our trade because R-​Vision is out of business and not worth anything. They kept insisting that we finance the new RV even though we wanted to pay cash for it. While waiting for the sales man to return my ID my wife overheard the salesman’s boss saying that SOB is nuts. I am willing to budge on a price but I deserve respect in order to win my business. No Wonder The BBB Gives Manteca Trailer and Camper a BIG F
We purchased a NEW 2012 Bullet in Dublin, CA at an indoor lot and guess what, They had plenty of 2012 R-​Vision trailers and paid $ 4000 more for my trade in.