Verizon Wireless Z Wireless Premium Retailer

Don’t go to this store! These people are after your money, they are liars and con artists! They lead you to believe the accessories are included, but then charge you! It took over. 2.5 hrs to buy 2 I-​phones … Fraud! Money suckers! Look at your bill very closely before you leave! Better yet, go down the street to Costco and buy your phone there and get a much better deal and no BS!

I had purchased a new IPhone on-​line and I was having trouble getting it activated. I am technologically challenged. When I arrived at the store they were busy, however, I was greeted and acknowledged by the staff. I waited about 20 minutes and when it was my turn, Nathan came around from the desk, shook my hand and greeted me. I added two lines to my plan that day and he was very patient with my questions and helped me activate the phones. He got me the best deal possible. The store was very busy. When most places are very busy, the people working will rush you to get to the next in line. This was not the case during my visit to the Verizon store. When it was my turn I did not feel rushed, Nathan took his time just as he had with the customer before me. As busy as he was with my crazy purchase and activation he still smiled, acknowledged and greeted the customers that were arriving. The customer service was fantastic and I would definitely recommend this location and Nathan to my friends!

First remember that this is NOT a «real» Verizon Store and they want to hide that fact. They’re not there to help but to get as much money out of you as possible and provide as little service as they can. I have been in and out of this location sever times in the past month. First they tried to get me to buy an ipad from them and told me what a great deal I would get. I ordered it and bought several accessories. Fortunately I looked and found a much better deal elsewhere before the onethat I ordered came in. When I finally got my ipad, I tried the case that they sold me and found that it was a universal case and not an ipad case, so of course it didn’t work correctly. I tried to take it back. After some discussion with an misinformed clerk who told me that I was wrong above how it should work the manager came over and smirked saying,” you can’t take it back anyway it has been 31 days no refunds after 30 days.”
I got a phone upgrade when I got the ipad accessories. It took 2.5 hours to do that transaction. I will warn all that I know to stay away. Through out all of my transactions with this store, I was mislead, told things that were incorrect and was treated very rudely and badly.

JOSH provide the best customer service experience I’ve ever had at a Verizon store anywhere. He beat the deal offered by the Verizon kiosk in Costco by a lot and saved us on our monthly payments. He made transferring the data very easy and was patient about making sure I understood what my bill will look like and exactly what I’m paying for, instead of trying to fast talk me like so many other sales people will do. I sincerely hope Josh is standing on the other side of the counter next time I find myself in the Verizon store.

This was one of the worst customer service experiences of my life. I went in to ask for a blue tooth headset and was told by a 20 y.o. boy with serious attitude that those are «old school» and that no one buys those anymore. He informed me that everyone drives a car with one built in now and chuckled at me. He also fiddled with his tie the entire time he spoke to me. News flash genius, not everyone drives a new car with built in Bluetooth. Secondly, I don’t have a home phone only a cell and I like to use the headset there as well. Best Buy has hundreds of them, they must be «old school» as well. Whoever manages this store is not doing a very good job. I would rate it less than one star if possible.

In the words of a South Park ski instructor slightly modified, if you go into a small Verizon store your gonna have a bad time. I came into this store to get my new iPad activated on the Verizon network. In the store, I was greeted and told to sign in. From there I handed them my iPad and we began the process. The clerk began copying down information. He went into the settings for my iPad. He discovered that the iPad in fact said AT&T. I told him I purchased the iPad used. He said that they were unable to activate on their network.
This associate was so convinced I was wrong even though multiple articles and what an apple support rep told me over the phone was incorrect. Fact of the matter is only one type of iPad 2 air cellular is sold now and they tried to convince me to return the one I got in hopes I would buy it through them. I went into a corporate Verizon store and activated with no problems. My advice is to avoid this place and their uninformed employees. You will be better off at a corporate store.

Go out of town before you go to this location. Was helped by a girl with so much attitude I thought I was in the ghetto and not a store. All I did was ask about Internet. She couldn’t make eye contact and just had terrible costumer service.

I just switched to verzion and received great customer service from saroun she is the best!!! She made sure I understand everything about my plan and she made sure I got everything I wanted, she made sure I got the best plan that fits me. I’m so happy with my new service!
Thanks saroun!!!

If you can make the drive to modesto to the store on pelandale, please do! You’ll be a lot happier I promise. Especially since the modesto store is corporate store so they actually care about how customers are treated. Went in to transfer my contacts, pictures, etc. from my old phone to my new phone and the girl with outrageously false eyelashes immediately let me know of a $ 10 transfer fee! Really! I’m paying you to do your job?! No wonder when I walked in all the associates were sitting in a corner talking and laughing because this place gets so little business, because people are figuring out its better to use a little gas and get treated better in modesto! Needless to say I walked out and will not be returning!

I have had several bad experiences at this store. I will not go back again. The sales staff is not well trained and they misrepresent their products! I get terrible Verizon reception in my home and was sold a $ 370. Booster and was told it was extremely easy to install. WRONG!!! I would have had to hire someone to climb into my attic to install the ridiculous thing, drill holes in my ceiling to run wires, etc which I’m sure would have cost at least ANOTHER $ 370! These people should not be in business!

I live in Modesto and I am not usually ever in Manteca however I was returning from a trip from the bay area back home and needed a charger so I decided to google the nearest Verizon store and this one popped up.
Walked in and was greeted by Richard the store manager, he was able to quickly get me the charger I needed and he also went a step beyond and looked into my bill and lowered it as it turned out I was over paying for data I wasn’t coming close to using which is the reason for this review.
Overall experience was great which surprised me as it was quite busy when I arrived however people where getting taken care of fast including my self.

Zero stars if I could. Sales rep was sitting when we walked in and greeted us reluctantly. Seemed extremely uninterested in selling a phone. Then, flat out lied about the trade in value of my old phone (good thing I check the Verizon website before hand). Management seriously needs to secret shop this place and clean house. Unacceptable. Looks like I’ll continue driving to the Modesto store whenever I need something.

This is NOT a real Verizon Wireless store, just an «authorized» retail store. The real name of this store is «Z Wireless». Customer service is unsatisfactory. It took me 40 minutes to pick up a phone I ordered and already paid for from the moment I stepped in the store. Rude employees, and are shady. Charged me extra fees on my phone which I verified thru Verizon Wireless. They are a 3^rd party company. Beware of purchases and fees. Simply avoid all this by not coming here at all. Go to a different location that has authorized Verizon Retail, like Costco, or even Bestbuy.

They don’t answer their phone which is ironic. Customer service is bad they will waste your time. This place just gives me a shady vibe. You should go to the verizon In Modesto it’s much better.

I do not Unilocal often. But this deserved a 5 star Unilocal.I live out of town and was out with my son. It was storming and my phone had crashed. I’m not too familiar with Manteca and I was panicking from being soo far from home in the rain that if something had happened I wouldn’t have a phone. So, fortunately after the help of Radioshak, I was directed here. My son and I were greated by great smiles and team members eager to help me. I was helped by Mike who took the time to sort out the mess I was in, even though I was keeping him from going home on time. Crystal, the store manager, was also a great help. They were all very patient with my energetic son and with me being frustrated at my situation. Not once did I feel that they were trying to sell me something that I didn’t need or ask for. I was eligible for an upgrade and my other phone was eligible for their buy back program. So I walked out with an iPhone 4S and two screen protectors for $ 36. I walked out very pleased and grateful.

The customer service here is so shitty, it needs a colon cleanse. I can get better customer service out of a Ghetro PCS or Boost mobile cellphone stand at a flipping Flea Market rather than here; Most horrible unimaginable customer service experience there is… with dumbass sales clerks and managers ever known to mankind. You are already going through hell. May God have mercy on your soul if you do come here.
They’ll pull an upfront reboxing fee if you decide to cancel a phone upgrade or get a new phone and change your mind afterwards, probably due to the worst cover up this sales clerk will pull; Per salesman was advertising a $ 150 phone plus a $ 50 instant rebate, and a shitload of screen protectors and cases for different occasions (you only need one damn case). They take forever putting a screen protector on; I can go out to a theater watching a movie, come back they still have no precision with the tweezers. And so when they finally ring up the sale the total is $ 350 whallopping clamshells. I’m like WTF the phone bogs down to $ 100 right, and clerk says no its $ 250. So I cancelled and back out, clerk refunded everything but a restock fee. I had to fight for it and ask for a manager, which was a wimp coward and this guy makes eye contact with you just a tenth of a second, and thats an eye blink. Its like this foos head is a motion blur.
So, I hear previously there was a corporate location on Manteca. Which was nice and had a better atmosphere. Unfortunately that closed. I dont understand why they didnt dare closing this one. Corporate should look into this. This branch is just an authorized reseller. Who knows their phones they sell prolly aint new.
You have been warned. I already switched to AT&T and got the iPhone 7cs. Booyyyyy !!!

My bill keep going up every year. for the same service I’ve had for years. I am seeking an alternative to internet/​high speed and home phone service.

The service was terrible. The girl that helped us took us through the steps to get our upgrade, set it up and sent us on our way. We later found out that we were charged extra fees that she didn’t tell us about. And we ALSO found out that she put us on a COMPLETELY different plan than what we had agreed on. So not only was she rude, but also incompetent and had no idea what she was doing. When we went to speak to the manager Dylan, the manager was also incompetent and was no help at all. He just kept repeating the same things over and over and wouldn’t hear us out. I wanted to get the issue resolved but he was being difficult. We got reverted to customer care, who then reverted us back to them. So then we tried to get in contact with someone in a higher position than him but he refused to disclose any information! He would not let me get in contact with his superiors and that was aggravating. We have been loyal customers for years and this is how they treat us. I would not recommend using their services.
If this comment reaches Verizon, you can contact me at this number 510−867−1699.

The service here sucks really bad. Waited 30 minutes and not one sales person said hello or anything at all. Then when we were finally helped and the sales girl was so rude. We looked at a phone and the price was $ 199.99 I said to her we qualify for an upgrade and i think we get a discount. The rude sales girl said in a really snotty tone «um that is the discounted price that’s like a $ 700 phone» I said to her the service really sucks here and we walked out. What a big mess. They give Verizon a really bad name and image. it’s to bad they closed the corporate store that was originally there. I wish I could give them no stars.