Holiday Inn Hotel & Suites Maple Grove Nw Mpls-Arbor Lks

Worst hotel stay ever. Uncomfortable beds. Can’t bring your own food and drinks into the pool area. Won’t be back. We left a day early and went to another hotel

I love the clean rooms and the service. Megan at the front desk remembered my name. I only met her once last week! i was so impressed by their services at the his hotel. At the restaurant Nawaz remembered I did not like the pretzel buns! This is crazy. WHO does that?
The folks here care about each individual guest. They remember the small details and that makes me feel like a true guest at their hotel.

The pool was better than I expected, but the room was worse.
The pool was nice — our kids loved the water slides. And everything was very clean — water was clear, not cloudy. Water was warm enough, although seating was crowded. A bench or stack of cubbies for towels/​shoes somewhere would have been nice (so people who didn’t need a chair didn’t take up a chair just to lay their clean towel there could use a cubbie instead).
Yes, the limited waterpark days/​hours are something to work around. I was glad we knew about then going in. I can see why other guests were disappointed if they didn’t know beforehand. But I can understand why the hotel can’t staff a pool with lifeguards ²⁴⁄₇.
You know what my biggest problem was? What really, really disappointed me? We chose one of the suites that has a bed for the adults and bunk beds for kids. And when we made the reservation, we said «2 adults and 2 kids.» So they KNEW we would have kids…
And when we got into the room, the bunk beds weren’t made.
There was a fitted sheet on each mattress. Then folded at the bottom of each bunk was a flat sheet, blanket, and comforter.
It took my husband and me 15 minutes AND A CHAIR to make the beds before our kids could go to sleep.
Yes, making bunk beds is hard work for the staff, I’m sure. But we are paying $ 140 for the room. Make the beds, for Pete’s sake. And I can’t help but wonder, what if it wasn’t my husband and me? What if it was someone with back problems or knee problems or my mother who has bad balance. The hotel wants these people bending and leaning and climbing and tucking??? And balancing on chairs???
The room was okay otherwise. Good water pressure, nice little fridge and microwave. Bad pillows (bring your own or you’ll get a crick in your neck), but that is true of many hotels. And a very loud cooling unit by the bed, so bring ear plugs or let the room cool down for a couple of hours before you go to sleep and then turn it off for the night.
So there you go. Okay hotel, good pool, friendly staff, bring a pillow and ear plugs, and be prepared to do a little manual labor if your kids want the bunks.

Hotel is really nice! We have had our sons birthday here the past two years. Last year the party crew really messed up so we were hesitant to have the party here again but Jordan and Nicole really made me at ease. I talked to them the night before and made sure all was well. They didn’t disappoint. Everything was set up the way I asked and everything was great. I know they went out of their way for me. They even set up the decorations I brought in!
Everyone had a great time at the party and the gal helping us was great too.
I want to let management know how great Jordan and Nicole were. Thank you two. I was so nervous having the party there this year because of last year but they made it perfect!
Few downfalls– the hall we got assigned to was very noisy. It woke us up bright and early on what was a very busy day ahead for us :/​
Second– we asked for a 1^st level room so we could transport our party decorations and items up and down easily. We got put on the 2^nd floor and it was a pain up and down and waiting for the elevators :/​
And another little annoyance was we were told we would get a discounted room rate for having the party there and staying the night. Well upon check in nothing was noted and it was a headache to get them to give us the discount. And they only discounted one night. Not cool! We were told we would get both nights on a discounted rate or we would never had spent that 2^nd night. Very dissapointed about that.
But overall the party was great and our son had a blast!

Really disappointed in this hotel. We stayed here for the sole purpose of our kids getting to enjoy the water park. The «water park» is closed during the week and only open until 2pm on Sunday. We checked in Sunday evening and since it was closed for the day we assumed we’d get to use the slides and kiddie part before checking out Wednesday. I can’t tell you how disappointed our daughter was when we went back down in the morning only to be told that the slides and Kid area were closed off until Friday! You can still use the pool but nothing more. I could have stayed anywhere for that experience! What a major waste of time and money when we could have stayed closer to Mall Of America and done more with the kids. Wouldn’t stay here again.
Also, we never received any information about the park hours when we booked or checked-​in so you can imagine our shock when we found out this «Water Park Resort» isn’t really a water park resort at all!
In addition, Sandy, at the front desk has very little people skills and came across very inconvenienced and rude when we asked for help cleaning up a broken juice bottle in our room. I’m sure she is very nice but she didn’t smile at all the few times we interacted with her and she was not very pleasant to deal with. My husband went up to ask for a vacuum and she never even answered him and walked in the back. She did come back to tell him they didn’t have one back there but apparently didn’t think he needed to know where she was going??? Kind of rude. A really sweet girl from food and beverage came and cleaned up the mess for us! Thanks Sarah!

Mistakes happen. and I’m not sure whether it was me or the «system» that booked me one King bed and a pull out couch for 4 adults.
Whatever the case — Christy and Paul were rock stars. They upgraded us to a suite room with kitchenette, patio and all for no charge and really made our stay perfect.
This location boasts their Venetian Water Park all over the website. Let me keep it real here. If you have kids — this place is perfect for you. In fact — there were at least 3 birthday pool parties going on. THERE IS NO REGULAR POOL. It’s a big wading area with basketball hoops and all and even two slides that seem rather boring. But in keeping it real, I may have decided to go down the slide myself. And I MAY have been shocked at how freaking fast that thing goes! You climb up nearly 5 flights of stairs to get to the top! So there’s that. But if you don’t have kids and don’t like kids this might just be your nightmare.
So 4 stars for the hotel.
5 STARS for the service!

I stayed here because my preferred property was sold out. This hotel is conveniently located close to a major highway and routes, and walking distance to some good restaurants. The hotel has pleasant décor [though the statue of a gondolier and the Venetian-​themed lobby just don’t fit too well with the outside architecture nor the rooms’ interiors], but the rooms’ color palette is a bit on a dark side for my taste — too masculine. The beds are comfy, the housekeeping keeps the property nice and clean, and the bar is lively on most evening — as they typically offer drink specials during happy hour. The families may find respite in the water attractions for the kids — a large winding water slide out the outside of the hotel.

While the place is decent, the noise level in the hallways with kids running from the pool to arcade in back really ruins it. THe walls seem paper thin. Nice area where hotel is located but maybe the Marriott next door would be better choice.

Not the typical Holiday Inn experience.
When I heard that my company was booking me here while I looked for a home in Maple Grove, I spiraled into a deep malaise. My former experiences with the Holiday Inn chain seemed to be blighted by instances of dirty rooms, cold pools and stark, dated furnishings.
I was pleasantly surprised to find that all aspects of the trip were positive. The pool was clean, staffed and fun for my son. The food was good. The furnishings were contemporary and tasteful. The staff was helpful. The area is nice and convenient (easy highway access and plenty of food & shopping in the area).
We chose a suite and there was plenty of room to accommodate me, my wife and my son. The room had a loft lay-​out and my son enjoyed sleeping up in the loft.
A really good experience and a nice departure from previous Holiday Inn excursions.

We stayed here for an overnight getaway with our 3 and 5 year old. The hotel has a lot of curb appeal and the lobby is nice and clean. When I made our reservation over the phone, I was told check-​in isn’t until 4pm but sometimes rooms are ready as early as noon. We came at 1pm hoping to have an early check-​in, but the woman (Sandy) working the front desk didn’t even check to see if our room was available before telling us that we could not check in until 4pm. I asked her if there might be one ready early and she again said «No, check-​in is not until 4pm.» So, my initial impression of the place was not good just because I thought she had a bit of an attitude. She told us we could use the waterpark but would have to change in the bathrooms and keep our things with us until checkin. The bathrooms are just bathrooms, not changing areas. The bathrooms in the waterpark have no counters to set things on, and the floors were dirty. The waterpark was not very crowded and there were several lifeguards on duty. We swam for almost 2 hours but were all freezing. The water is just not warm enough. My husband was able to get us an early check-​in after he talked to another very friendly gal at the front desk. Everyone else at the front desk, by the way, was very helpful and friendly. Our room was nice and clean and the boys were so excited to have play station video games in the room. We don’t have video games at home but for someone who does, especially with kids who are a bit older, they might be disappointed with the age of the console and the selection of games at the front desk. But there is a great arcade in the hotel and Dave and Busters is right across the street. Because the water was cold, the boys did not want to swim much and rather wanted to play video games. All in all, it was a very nice overnight away but I’m glad we didn’t have to drive too far since they didn’t swim much. That was the whole point of us going there for our winter getaway. We might go again if we see a really good deal. Maybe by then they will have read reviews and warmed up the water.

I had a wonderful stay here. Everything looks so new, modern, and clean. The staff is very helpful and friendly. Amenities in the rooms are typical but nice: flat screen tv, microwave, fridge, free wifi, etc. Amenities of the hotel are great — including a very nice water park (with passes included with your stay) for a hotel of this type/​size. The location is superb, with so many dining, shopping, and entertainment options in the area, and of course good highway access. I highly recommend this Holiday Inn to those, especially families, staying in Maple Grove.

My hubby & I decided to take our 2 year old son here for the night, just to get away. The hotel is «nice» I guess. It’s new so everything is in good condition still. The waterpark — more like a large swimming center — was small. They had a nice kiddie area with a couple small slides & fountains. My 2 year old really enjoyed that! But the water was ridiculously cold! We had to get out more than once & warm up. The night that we were there the pool was completely out of towels for over an hour! I understand that it was a busy Saturday night, but it’s still hard to believe that a pool could really run out of towels for that long?
The hotel itself was small. There were only 2 elevators in the entire building, which made for long wait times. Our room was nice, but very cramped. Too much furniture for a room that size. Overall, I suppose we’d go back if we got a good deal.

Hotel is new so everything is still clean. I was pleasantly surprised when I entered the lobby. I was allowed to check in early and check in and check out went smooth and quick. Rooms are better than most. Flat screen TV’s, Microwave, and mini fridge. Plenty of pillows and nice comforter on the bed. Free WIFI and I saw network jack in room but did not try it. You get 4 passes to the water park for each room.
The water park is a bit small compared to others in the area but not so crowded and crazy since only hotel guests area allowed in. They have a food area just off the water park where you can get the standard fare at hotel water park prices. They did have a couple of TV’s on the wall in this area which I am sure is nice for those who need to see sports on the weekend.
The play area for toddlers only had a few people in it when I was there. But I think the features in this area are better for some of the smaller kids. My 3.5 year old did okay but I think he would have liked more and bigger slides and things in this area. I would not have minded a lazy river but they do not have one. The restroom showers did not present well. I think a poor flooring choice makes the area seem more worn and dirty than it truly is. Plenty of life guards on duty and I think they are good and with some work could be great. I saw one coming out of the pool wet and filling out paperwork with parents with child near by but did not see what happened. I am sure it was a rescue of some sort.
To by hyper critical, things the life guards could do to be better are keep moving in areas that have blind spots so no area goes unseen for very long. Have rules about leaving post. I say this because I saw one leave her chair and area unattended for a couple of minutes to retrieve her beverage on the other end of the building. I did not notice another person covering for her during this time. The should also keep their eyes scanning when talking to other guards and not look at them. Management should also hire a cleaning crew to pick up and clean the pool area at the end of the day. I say this because for about the last 45 minutes of the day most of the guards start to clean pick up and put things away and coverage is not as strong during this time.
The thing I think the hotel could do to improve the guests experience during their stay is to make sure the cleaning staff does not leave bags of supplies or trash laying in halls or by elevators. Having the elevator doors open to bags of trash against the wall does not impress me.
The location is very convenient to plenty of shopping and dining.

I planned a large corporate group stay and they were UNBELIEVABLY unhelpful. The events person is a disaster to work with. I would not recommend this hotel for business travel.