Mr. Appliance of West and North West Hennepin County

This place was awful, stay away! I called them to fix my fridge, they wrote down the wrong address, showed up 45 mins late, then charged me $ 89 and didn’t even fix the fridge. They said there was nothing they could do, and in fact they had been to my house several months earlier and told the previous owner of my home that there was nothing they could do. Thanks for checking your records before you robbed me of $ 89!

Thorough, clean, quick and courteous. There in less than 24 hours (. A and E services told me one month, long time) Than the best thing happened… they fixed my fridge. Job well done.

Our Technician, Ray, was great… and in addition to finding and fixing the cause of the water showing up underneath our laundry machine, he also found out what was causing the terrible rattle in our dishwasher over the past few months (it was a straw from a kids water bottle lodged in the enclosed basin of the dishwasher). Here’s to watching TV in the great room without that obnoxious noise! Thanks Mr. Appliance, and thanks Ray!

This is a repair company to avoid! It took 10 visits and 25 hours of my time waiting on these inept techs who took 2 ½ mos to get a simple microwave problem repaired. I only gave it a 1 as the last of 3 techs got involved and solved the problem promptly while others stumbled around trying to diagnose the problem when it turned out to be a fuse. So disgusted with this co. and it’s non technical owner who allowed this issue with his techs to take place. No compensation for my time while they were late, brought wrong parts, didn’t bring the parts, and generally were too inexperienced with electronic problems.

Technician shows up for a dryer that won’t work. Turns out the belt is broken which is probably the most frequent repair for a dryer. He does not have one on his truck as he ran out at his last call. His last call would have been the first of his day since our appointment was at 9 am on a Friday morning. Poor planning of inventory. Then he proceeds to state he cannot come back until Monday which is when the buyer’s inspection for our house sale is scheduled. I called the 1 –800 number to reschedule and request the first appointment of the day on Tuesday. The first appointment on any day can only be scheduled in a two hour window from 7 – 9 am. Why can’t the first appointment be more precise? Guess what time he showed up? Yep at 9 am. I am really disappointed in the planning and quality of overall business planning. The tech himself was fine at the work. I will not be using this service again.

Poor Service, unknowledgeable technician, bad follow-​up and a severe waste of time. I would never consider using this company again.