New Reflections Spa Salon

Love love LOVE my new hair! Had a great experience in the salon.
Atmosphere: smells just like an Aveda salon should, warm welcome by the woman at the front desk and offered a beverage. Took my seat and my stylist was out within 3 minutes to get me, so no waiting which I like! I felt that the chairs were very close together, the stylist next to our station actually hit my arm a few times — why so cramped? Also, they use stainless steel tool boxes on wheels to store their things, like brushes, curling irons, etc. Really felt like a strange element to add to the salon.
Cut: My stylist is still in training and was aided by 2 different ‘trainers’. The cut took over 2 hours, but it was complicated (shoulder length hair to a long, a-​symmetrical pixie) and I could sense the nerves from my stylist, so much so that I could feel her hands shaking as she help my hair. Nerves aside, I LOVE this haircut. I was pretty nervous myself, but am very happy. Both trainers could sense my un-​ease at points and both made a point to talk to me, crack a joke, etc. It was great!
Styling: I went in to get a fun, full of movement and body, spunky/​edgy haircut. I left feeling like a soccer mom! It was over-​worked and there was about 3 different kinds of hairspray in it, plus a bunch of other products. I was hoping to a piecey, broken up type style to showcase this cut, but alas that was up to me once I got home. I couldn’t even change it because there was too much hairspray. Once it was shampooed and styled on my own it was much better!
Overall, I would definitely go back to this salon and would recommend to friends and family that they do too!

Very surprised at the poor reviews… I’ve been going to this New Reflections location for years and I’ve had nothing but amazing service.
I can’t speak for their color jobs because I don’t color my hair, but as far as extensions and cuts they do an unbelievable job. Karolyn is a master at making extensions look natural; I have very fine, thin hair and I always leave the salon with a cut and extensions that make my hair look very thick and healthy. She’s extremely patient and makes sure I have the exact style I’m looking for.
I think all New Reflections locations have a get-​what-​you-​pay-​for atmosphere. Everyone is professional and polite. Couldn’t choose a better salon!

I decided to try out this salon for a haircut because I had a gift card. My stylist was quite unpleasant. She was really blunt and crabby. Really rushed and rough while washing my hair, brushing my hair and giving a massage and kept saying how heat damaged my hair is (it really isn’t bad???). To top it off, my haircut is horrible. I have long, straight hair. My layers are uneven and my face framing is extremely choppy and random. I am going back to my normal gal at Kalla Lily to fix it.

During the Dec sale, my boyfriend went to New Reflections with my wish list. He was sold the wrong kind of Style Prep. When I went to exchange it, I was up — charged for the new product instead of an even exchange. Also, my boyfriend was talked into buying a «gift set» for me. These gift sets are not returnable or exchangeable– something he was not told. Very disappointed in the customer service!

First time customer experience wasn’t so good. Decent massage, but I went there during ‘peak price time’…never heard of it and not a great introduction to the place. A front desk person rolling their eyes at me when I inquire what that is and what is the price difference of ‘off peak’ massage pricing was not something that would make me go back.
Back to simmonsons for me.

I was short on time, but really needing a quality hair color, so I stumbled upon New Reflections on my way home from an appointment in Maple Grove. I asked for an all-​over cool, light brown; AS FAR FROM RED AS POSSIBLE. After she dried my hair, it was stark RED. She knew I was unhappy, and blamed my previous blonde color for creating the current red hue. She told me I had to come back the next day to correct it, (since it was 9pm by the time she finished.) Returning was extremely inconvenient, as I was needing a timely, fabulous new color for a special event. Not so much. They still charged me full price for the now «dulled» dark red. No discount for my troubles. Very unfavorable. And time I’ll never get back!

I was looking for a new colorist that was closer to home and a little cheaper. I usually go to Juut Gavidae (love it there) but the cost of parking on top of the services can be expensive. Since I just get an all over color, I thought I might try to find something cheaper. I’ll always be loyal to Juut for haircuts though! I decided to try New Reflections because it’s close and I have enjoyed pedicures and massages at their Plymouth location.
I went on a Friday and it was surprisingly quiet. During the color, all was good, the stylist was really friendly and things seemed to be going well. She did surprise me by telling me that all of their employees do ALL services, including nails. Huh. Not sure I like that. I must tell you that I have a LOT of hair and when I booked the appointment I told them so. They often want to book extra time for me.
Things got sketchy when she started blow drying my hair. I was next to a window and I could see big patches of hair by my roots that seemed to have gone uncolored. Hmm. «Maybe it’s just the lighting…» I thought. Turns out, no, it wasn’t the lighting, she missed the roots on the left side of my head.
Next, the stylist kept talking into her ear bud and she told me it was very distracting because the entire salon chatters into it non stop. I wondered how she was even keeping track of our conversation through all of that. When she was just about done with me, she spoke into her earbud and a woman appeared at my side with a clipboard. We yelled at each other over the hairdryer as she checked me out from my chair. Very weird. She handed me my purse so I could pay her while my hair was being blown all around my face.
She returned with my receipt to sign and it was $ 190.00. WHAT?! What the hell did I just get done?! An all over color and a bottle of conditioner? $ 190? Turns out they charged me for the color, $ 30.00 for «extra time,» $ 25 for «extra labor» and since they were out of the smaller bottle of conditioner I wanted they just gave me (and charged me for) the larger $ 75.00 bottle.
Yes, I’m writing them a letter. I’ve never been charged extra because I have a lot of hair. I understand I require more product and time and I wouldn’t be opposed to paying for it, as long as they give me the heads up when I book the appointment!
I think I’ll stick to my tried and true Juut Gavidae. :)