Valvoline Instant Oil Change

I have been going to this Valvoline for a few years now and have always had successful oil changes. However, I recently was offered the recommended 60,000 mile transmission flush, which did not go well at all.
When I left the garage, the car did not accelerate/​shift properly, so I returned to the garage and the guys had to push my small SUV into the bay. Immediately, they questioned if fluid was put in and how much. I was told by two technicians that they weren’t sure how to perform the service and that they thought they knew what they were doing. The assistant manager first said they had overfilled the fluid and three hours later said the issue had been caused by not enough fluid. When questioned multiple times why they didn’t know how much fluid to put in, the answers were clear that a service was offered that they did not know how to perform.
I left the garage without being reimbursed and made a complaint to the customer service line, which was ‘escalated,’ yet not followed up on. Because my car was not driving properly, I brought it to the dealer to get it diagnosed, which they informed me that the fluid was very much overfilled and was full of metal shavings. I had to pay for yet another transmission flush.
I am being reimbursed for the charges from Valvoline’s customer service; however, I would not return to a Valvoline anytime soon. While I have received my money back, there is potential damage to the transmission and they will only cover it for the next 30 days if anything goes wrong. Bottom line — don’t offer a service you don’t know how to perform.

This is a really good place! They know what they are doing. I like this shop a lot. Some other places are quick but ruin things.

Always great service, let us know about things that need to be serviced but are not pushy about getting them done here and now! Super nice group that worked together and knocked out my oil change quickly!

Knowledgeable and friendly guys running what appears to be a quick and efficient operation. They offer the usual recommended fixes based on condition (wipers, lights, air filter, etc.), but don’t give you the hard sell, which I prefer. I was in and out in about 20 minutes. I will definitely recommend them over most other shops in Maple Grove.