McDonald’s

It was a hot sweltering day and as always this Macdonalds at 12:45 in the afternoon says the icecream machine is broke. EVERYTIME I want to take a chance and go there to get icecream or a shake the machine is down. Manager what is going on? This is not sometime but just about all the time. I have to go out to Macedonia … this never happens out there. wonder why?

Consistently horrible service. Shake & café machines are seemingly always «down». Drive thru is excruciatingly slow & the employees are exceptionally chatty — with each other as opposed to helping us customers. I’m still perplexed as to why I have to ask for a receipt with my transaction. Shame on this location.

A bit of history — this McDonalds is located on the first McDonalds I ever visited, back in the 1960’s. Back then, it was a special treat, now, not so much. The menu is basic, but the service here could be better. Sometimes OK, sometimes downright dreadful. They need some additional training.

Wow… absolutely the worst, most shameful McDonald’s I’ve ever been to. I’ve had better customer service at McDonald’s in airports, Walmarts, and in foreign countries where they didn’t speak English, no exaggeration!
Drive-​thru window #1 cashier didn’t say a single word, not a single greeting or smile. She opened window, took payment, handed back receipt, then shut window. And no, she wasn’t busy — we were the only ones in the drive-​thru. No one before us, no one after.
Drive-​thru window #2 expediter mimicked the first — no hello, no thank you, nothing. Only thing she said was, «waiting on your nuggets.» That’s it. But she had plenty to say with her coworkers (one of whom I could tell was the shift supervisor) who were standing around being absolutely unproductive.
To add insult to injury, they also got our order wrong (wrong sauces) — minor, but still wrong especially with an order so small — only 1 entrée! (We ordered Chicken McNuggets and 2 sweet teas… pretty simple order!)
As a McDonald’s alumnus myself I can rightfully say that this store’s management should be ashamed of themselves and their franchise pulled until the store managers learn McDonald’s standards for customer service.