iCracked Professional iPhone, iPod and iPad Repair

I was very impressed how the company responded so quickly and professionally however that is where the experience ended for me. I was given a confirmation # and time that Alan would be at my house to repair a broken screen. So far it has been an over hour and 15 minutes and no show. I called and get a voicemail, not even sure it is Alan’s. Call the help line and told everyone is to busy to talk with me, leave a message or call back later. Sent an email to the dispatcher per the website and received a robo reply. I sat home waiting for a tech that has not shown or called to give me a heads up that he is running late, whatever just communicate. I will be glad to change my review if they show up, fix my phone and take my money. But it is not looking good so far.
Alan got back to me after two hours and I crack put it in his queue and he missed it he was willing to come out the following day however by then I found somebody else at icracked. And he did do a pretty good job took him a little over two hours to fix my iPhone 5s but I did get it done.

Another 5-​Star-​worthy service provided by Alan today. He is the kind of guy you want to do business with and get business for — definitely made sure I grabbed a few more or his business cards as I’m constantly referring him to friends and family.
Alan is exactly the type of tech you would want working on your iPhone: he’s thorough, detail-​oriented, informative while he is working through his procedures, and remains to be one of the friendliest people I know.
I contacted him about selling my iPhone 6 and downgrading to an iPhone 5 in order to make some much needed cash (tough times call for tough measures!) Just like our last encounter, he was prompt with his responses and extremely fair, he even rushed to meet me since I was working with a tight timeline. He remains to be the only iPhone tech I will ever trust with my iPhone needs — and I feel strongly about promoting such high-​quality customer service since it’s often so hard to come by.
I honestly intend on contacting Unilocal about the previous reviewers rating because I don’t believe she ever worked with Alan: the man she describes in her review remains to be seen. Because there are multiple iCracked managers on Unilocal within the area & they all initially come up at first to look the same — you MUST scroll down after clicking each one to make sure you’re reviewing the correct manager — and I really believe she must have neglected to take this step.
I would NEVER discredit another Unilocal’ers review if I did not feel 100% confident that the person she has described is someone other than Alan & simply failed to review the correct Unilocal site.
Will continue to work with and forward Alan on to get him the business he absolutely deserves!

Although initially the tech seemed helpful and informative, this quickly changed as soon as I questioned the price I was being quoted. His tone immediately changed to rude and unprofessional. I can’t speak to his abilities since I chose not to use his services; however, I can verify that his customer service skills were seriously lacking.