Banfield Pet Hospital

Now that I have contacted customer service and wish to cancel, they tell me the only way I can cancel is if I pay $ 260, for something my dog is not even receiving… so yeah, no one be fooled by this wellness plan.

I have nothing but good things to say about this place!!!
Appointments are always an ease to get into, as well as great vets that are compassionate, and my pets (ranging from young and friendly, to older and not so friendly) were able to get along with. Their wellness plans are extremely reasonable and include essentials plus surgeries that would cost hundreds of dollars elsewhere. I like that you can go in for anything like a quick clinic yet get serious surgeries such as spaying as well. I recently had to put my 12 year old dog down due to a tumor near his rectum and the vets were extremely compassionate offering options prior to putting him to sleep. Whether it be meds or surgery. Ultimately, we did put him down & they even sent a card with the doctor and nurses own condolences and his paw print. I mean it was completely unexpected & i am extremely grateful. I truly believe they do what they can. The prices reflect that they are not a greedy business. I continue to bring my younger dog there and have since she was a puppy. She is always treated well, and never misses a visit. It is under 40 $ a month for her wellness plan and her spaying was included along with her shots. Meds & Treatments (tick/​flea) are not included. I would recommend this place to anyone.
Thank you Banfield for giving us this option for our pets.

Dr. Taylor is great and you can tell that she really likes dogs. She did a great job of answering my many questions and concerns. I had my puppy spayed here and would recommend the wellness plan for puppies, but probably not for older dogs that have fewer veterinary needs. There seems to be a bit of confusion or lack of organization in the front area, leading to the occasional long wait time. Largely because I like Dr. Taylor and how she interacts with my dogs so much, I am overall happy and comfortable with this clinic.

I’ve had the unfortunate need to put two cats to sleep just over a year apart. They were both cats I grew up with and were living at my moms house. She lives just a couple blocks from Banfield, so the first time we went there was largely due to convenience, but the second time was because we knew the staff was caring and compassionate. Our pets and ourselves were treated with dignity thoughout the process. It’s a very difficult situation and I do not envy those that have to see this everyday, I know I couldn’t.

They are a business and care about as much as a business will. I felt money was there main objective not the care of my animal. I was led to believe that a pill was going to cure my animal of cancer and everything was gonna be ok. When I went to refill the prescription one of the vets so rudely told me that these pills were only to make him comfortable till I put him to sleep. If they had been honest a month earlier I would have done the right thing and put my baby to sleep. I think they could be caring and honest together. I will never go back!