Enterprise Rent-A-Car

Great service! Friendly… anxious to please and very professional! Will use again and again!

Great service from great employees and attentive management… started with a smokers car which I switched to non smokers car and they took off one days rental for my inconvenience. Very enthusiastic team helping each other to help the customer

Worst customer service I’ve ever experienced. Still waiting for a call back 2 weeks later.

This location of Enterprise has fabulous customer service. I highly recommend them.
My first contact with them was when I rented several cars from this location for about a month four years ago and they were great. They always had my car ready for me and the check-​in/​out process was always smooth.
Recently, I needed a rental while my car was being repaired after an accident. The staff at Enterprise went above and beyond this time. They let me pick out any car I wanted. Two days later, I discovered one of the tires was completely flat — absolutely no air in the tire. I had to get to a very important meeting and could not be late so I called Enterprise to see what could be done. They said they would call roadside assistance to put the donut on so I could drive to the office and get a new car. I replied that I didn’t have enough time for that so they told me if I could get to their location, they would give me another car immediately at no extra charge. I did that and was able to make my appointment. (I was concerned that I would be charged for the damage to the tire but they said it most likely not be determined to be my fault.) Unfortunately, roadside assistance never came and the car sat in my driveway several days (to be fair, it was New Year’s weekend). The first non-​holiday day afterwards, I called the office to update them and they sent one of their employees who changed the tire and brought it back to the office. After this, when it appeared I wouldn’t get my own car back for a while longer, I decided that I wanted a more fuel-​efficient car. They let me exchange the minivan for another car which happened to be a major upgrade. When I responded that surely that car must be twice the price, they responded that the charge would be the same. I think they did this because they felt bad I had to deal with a flat tire AND have the car sit in my driveway for 3 – 4 days — which I appreciated very much — this is the epitome of good customer service. (I’m sure it didn’t hurt that I was very patient and remained polite throughout the whole process.)
Every employee I came into contact with at this Enterprise location was great but I’d like to specifically recognize Dave. He took great care of me. I will definitely rent from them again and recommend them.

I am a regular (at least monthly) customer for over a year here at the Maplewood Enterprise Branch and I have had almost universally excellent experiences, with both the cars and the staff. (I lived in Brooklyn and used Enterprise there for years and also had an excellent experience.) The staff cheerfully picks me up and returns me to my home; at the counter they are professional, courteous and personable (and the Branch Manager also goes out of his way to be welcoming); and the cars are clean and in very good condition. Often I am upgraded at no expense and am given a nice choice of suitable vehicles. Even when I rented at the last minute and they were sold out, they quickly found me a car in Union. On occasion the home pick-​up takes a while (because they have so much business on the WE), so one must exercise a little patience. Very happy, will continue to use, and can recommend!

I just wanted to say that this could not have been any easier or pleasant! I rent two cars in one week, the week of Thanksgiving and it could not have been better and I was looking for at least one problem. I mad all my plans online with the car request, and the time I would be there.
When I arrived a little late I thought it would be longer, I was greeted with a smile! He asked for me information I signed the paperwork we walked the car and I was handed the keys I was out of there in ten minutes. This will be my location for now on.

I rented a car to go on a weekend getaway. Honestly, I was a little bit leery because I read some of the other negative remarks here, but I figured I would give them a chance, and I’m happy I did. My car was ready as promised and the guys that work there were nice and friendly. I can’t think of one thing to complain about at all. You should ignore the negative reviews on this site. The place is fine, the car was nice and clean, and the guys that work there are really nice. I would definitely go back the next time I need to Rent-​A-​Car.

I had a horrible experience with this branch. I really think they deserve minus star!
The car I rented from Enterprise was defect. When I drove at hightway, the steering wheel was lost control and I hit the truck next to me. But after that the steering wheel regain back control.
I called in to Enterprise to report the problem, the person question me like I was lying. They kept asking if I have insurance but never care to ask the accident at all.
In addition to that, They charge my credit card for $ 500 without any reason.
Be aware of this branch. the worst experience ever!

this office deserves minus stars as others have pointed out!
I had a horrible experience with the Maplewood office today and amazed that in this day and age, a customer facing company can get away with such arrogance and rudeness. I have rented a car innumerable times in several different locations in the US as well as Europe and could not ever imagine an experience like this. I give my car for repair at the body shop and the insurance company has sent Enterprise the information on my claim and amount that they cover per day so I can rent a car. As I now read in a previous review given by another customer, they did not have any car that can be rented in $ 31 per day so the only option they give me is to rent a more expensive car and pay out of pocket because their inventory is poor. In the past when I have used other rental companies, if they dont have a car in their inventory, they generally upgrade for good customer service to make up for the lack of inventory. Forget about any upgrades or decent customer service here. They said they got the notification from my insurance company but did not get back to them that they dont have a car in that budget since most people rent a car for a higher amount and pay the difference. My husband had also called and talked to them before I went so they knew I will need a car. But again, the assumption is that I would be willing to rent a car out of pocket.
I offered that since I had already given my car for repair, I needed another car to get back home and manage school drop off the next day. I would take time off from work and come back to exchange for a car covered by my insurance. They still insisted that I will need to pay the extra for the one day even though I have to come back again because they are short of inventory. Their attitude was ‘too bad for you’ — ‘take it or leave it’! They offered to get me dropped off at my home as a way to offer good customer service! My husband also talked to them on the phone again from his office and one particular person who spoke to him was arrogant and rude to him and me. I dont have his name but he sat on the second desk from the front. He was almost closing the phone on my husband because it was time to close the office at 6pm. By this time it was not the money but who wants to deal with such a pathetic office.
I should have read the reviews earlier. I will request my insurance company tomorrow if I can get a car from another rental company — not enterprise rent a car in Maplewood.

My latest experience with Enterprise in Maplewood, NJ on Millburn Avenue was extremely poor. I was given a rental car in very poor condition and meticulously noted the damage on the vehicle as the agent took me to review the car. The agent responded to many of the things I pointed out with «Oh, we wouldn’t hold you responsible for that.» I was under the impression that everything I pointed out was either negligible or was noted on the contract, so I signed it. Upon return of the vehicle, I was given a call that I was being held responsible for the damage. I immediately drove back over to the establishment and was met with extreme rudeness by one employee in particular. I am so upset that I did not get his name, but he did nothing but smirk at me as I explained my side of events. Apparently, the contact was marked as «no damage», which was utterly unbelievable after all I had pointed out. I was even told by this rude employee, «We would never rent a car out in this condition.»
Well – you did. I called the damage and recovery center and was told that the damage I was being accused of causing had been noted on prior contracts, so it was pre-​existing.
The manager of this office and the young man who did my original contract were not particularly helpful, but at least they were not downright rude. They certainly could have looked up prior contracts when I pleaded over and over again that I had noted all this damage upon renting the vehicle. At this point, I think I am most upset that no one in the office has had the decency to apologize to me. I have been calling them repeatedly because they are still holding on to my security deposit (claiming it is being processed for return) and everyone who takes my calls knows of my situation and yet no one has bothered to apologize for the negligent way my contract was done or for the way I was treated.
I will never rent a car from any Enterprise again, nor will the countless friends and family members I have told this story to. Customer service goes a long way and I think I would have a truly different experience to write about had someone at the company called to apologize.
Bottom line: Use another company or another office. Also – read the contract very carefully before you sign and do not trust that the agent is recording what you are saying. I will also be taking pictures of damage before I drive the car off the lot before I ever rent a car again.

I’m baffled. I have been calling this business for 2 hours. Google listing says they are open, and so does Unilocal.I mean if I let it ring over twenty times, that should be enough right? So calling again and again I get the same thing… nothing. I’m pretty sure customer service «starts at the front door», and well… the phone is the front door.
I guess I just don’t understand. Well, I do know that there are other businesses who want my business, so I will start calling them now. I just wish I didn’t put all my eggs in one basket by keep calling only Enterprise… I should have started calling the others right away instead of giving them a second, third, etc chance. How disappointing. I will remember this.

The car was fine, but their unethical and deceptive business practices are not! I rented from the Enterprise branch at JMK BMW’s auto body shop (which is part of the Maplewood branch). I was very specific in stating that I did NOT want anything additional as I have my own insurance and just needed the car, and was told that everyone has to have collision so I initialed. I was also told that my $ 250 security deposit would be refunded. I reiterated that of the total daily rate I only pay 20% and she said yes. On the day I am to return my rental I receive a phone call stating that they are charging my card $ 400 more than what I expected to pay based on the conversation when I rented the car and that my deposit is not being returned and that insurance does not pay for the coverage (of which I specifically stated I did not want extra!!). When I go to return the car, there is NO representative there to explain the charges to me or even to inspect the car so I have to leave it in the lot overnight (and based on their deceptiveness already I made sure to have the BMW tech look it over so that Enterprise does not hold me accountable for damages that occur over night). I am so indignant over their deceptive practices and from now on will never rely on a representative to actually tell me what I am signing and instead read it word for word myself despite their inclination to have you glance over it and just «sign here and initial there.»
UPDATE 4÷1÷14:
After a month of promises of return calls that I never received, my dispute was finally resolved. The District and Regional Managers (who said they just learned of my complaint today) did resolve my complaint quickly and fairly. I am relieved to see that the poor customer service is only at this branch level and that the corporate managers value their customers.

I was a little hesitant to try this enterprise based on the other poor reviews,
however my experience was a very good one.
I was in NJ during the holidays and many of the car rental places were sold out of cars including the maplewood location.
Despite this they went out of their way to accommodate me, and got me in a car I was very happy with for a great rate.
Femi was my rep so maybe that made all the difference and why my experience was different than the other Unilocalers.
He was extremely professional, helpful and pleasant, and because of that I would definitely come back here again and ask for Femi next time I’m in town.

I rented from this location earlier this month. The «pick you up service“is insanely slow. Furthermore, we accidentally left a large collectible item in the car and rather than call us as it was removed from the car, they threw the item away in the trash. As someone that rents cars on a regular monthly basis, I will NEVER rent from Enterprise again.