H&R Block

Most horrible experience in my life with taxes at H&R block. Tax preparers didn’t appears to know what they were doing. 3 diff people came to try to help the man that was trying to do mine and 2 of the 3 said they didn’t know the new system on computer. After 3 hrs I said I have to go. They told me to return on Monday and I love an hour away in Ste Genevieve. So I make a special trip up and still not completed and my taxes are pretty simple. So the following day AGAIN I show up and taxes way off amount they told me I would be getting back from fed and state and on top of that I was being charged by the manager over $ 350 for taxes to be done mind you after I verbalized all the issues n what I went thru. oh and did I fail to forget to mention I have been coming to H&R block for over 20 years? Yes, that’s correct, and this was worse I have ever encountered. The initial guy who did my taxes even made comment if I didn’t like it, I could go somewhere else. I called a number that manager provided me with on behalf of H&R block to speak to someone further with the unprofessionalism, blind leading blind, waited 3 days for taxes and out travel n time as well as sat for over 3 hours on 1^st visit which was told would be like past 20 years only 45 min on automated system. Whoever I called with H&R block customer relations entered my complaint into system so she says and was told that someone would be calling me within 3 – 5 business days and that was Ohhh over a month ago. Lol… I won’t be back and if you were smart, you wouldn’t go either ESP to this location.