Arizona Foundation Solutions

While probably not a unique situation, we nonetheless thought it was. We live 900 miles from our home in rural Arizona, and we were recently alerted to a problem with the house – there was some settling/​cracking was taking place – and so we were going to have to deal with that problem from a distance.
We found Arizona Foundation Solutions via a Google search and were immediately contacted by Alexis, AFS Customer Service Representative, who introduced us to their company and its services. She also said that they offered a free inspection, which we thought was an amazing offer, since our home is 130 miles from Tucson. But, yes, it was true and in a short time we had scheduled a free inspection at our home, using our realtor as a representative for us.
After some back and forth phone/​email communications with our AFS representative Jack McGuire, we were convinced to use AFS to help raise our foundation/​slab back to its prior level. Jack got our authorization for an initial engineering report (the $ 500 report fee was deducted from the final billing). The engineering report was very thorough complete with photos, drawings, and technical info that helped us better understand what we were up against. There were a few areas of our house that had a «prior history» (unknown to AFS), so we chose not to have AFS deal with that older situation. Jack quickly responded with an adjusted/​updated estimate which we accepted and we gave the go-​ahead to do the work.
Jack said that they couldn’t do the work for about two to three weeks due to other scheduled work AFS was doing. However, shortly after signing the contract with AFS, Jack called and said that there had been a cancellation and they could start earlier if we wanted. We said «Yes,» and they came almost immediately and did their work.
Once they were finished, our on-​site realtor/​representative reported that she could not believe how good it looked when they were finished. She was very impressed with the results!
As mentioned earlier we live 900 miles from our Arizona home, but we were able to schedule time to go to the house and do some follow-​up cosmetic repair, etc. Once we got there we agreed with our realtor that it was quite impressive what AFS had done.
Once there, we did note an area that concerned us, but after talking with Jack, he reminded us that AFS’s work is not «finish/​fine carpentry,» but rather «structural engineering repair.» Their repair efforts were to correct a problem and make sure it wouldn’t re-​occur. Jack also said since he would be responsible for any warranty work if something was wrong, that he would not have left anything undone and/​or improperly done. That was reassuring and we continued our «after-​raising» cosmetic patching/​painting.
In summary, we would highly recommend AFS and the staff we worked with. Alexis was very friendly, articulate, and helped initially to calm us about such a foundation-​raising work. She spoke clearly, and was easy to talk with and understand. She was a wonderful introduction for their company! Jack, who no doubt was juggling various other jobs, always got right back to us when we called or emailed and on several occasions encouraged us to take our time with him and ask him all the questions we needed to know; he had the time to work with us. That was reassuring and ultimately very calming as the process unfolded and moved to completion.
Great customer service seemed to be at the forefront of Alexis and Jack’s business model. They helped make a difficult and distant situation easier to understand and to deal with.
Thanks to both Jack and Alexis for their assistance, and also thanks to the work-​site crew who we unfortunately never got to meet.
Paul Phelps – Thatcher, AZ & Norman, OK

Jared the sales rep from Home Depot has a great pitch, but once Brian the technician showed up? It was a game of «bate & switch» Gary, the so called manager in the office was worthless. Once their demands for an outrageous amount to fix a small problem weren’t met, He told his tech to «pack it up» leaving us hanging and wasting our valuable time and patience. Customer service was lacking and so was integrity and professionalism.

Terry Foreman was excellent, Alexis in the office was excellent to f/​u where the Sales Representative did not –Ryan was horrible and he would cause me not to recommend AFS. The following is my survey submission to AFS:
Your sales Rep., Ryan, was truly unprofessional with f/​u and emails. Have kept all correspondences and would not recommend your company b/​c of Ryan. He maybe your top sales rep. but unprofessional as previously mentioned. I the customer should not have to be tracking him down for replies and answers; your rep should be in contact with me inquiring about status from the company etc. For the owner to charge me an additional $ 350.00 for Terry the supervisor/​foreman to come out and go through the information to make sure placement could be done where specified is also unprofessional. Terry and Alexis were the two most professional employees you have with your company. Please note I did not find the owner Bob professional nor helpful, which equals poor representation of your company. There were problems after installation with noise where Terry’s assistant had to come back the same day to add more sealant to the area. Terry, himself, before he left had to add more sealant to the area – a larger area had to be drilled – which would have been known if Bob had sent Terry out w/​o charge to go over the job with me the homeowner.
Call Representative:
If you are speaking with Alexis she has been phenomenal and understood the situation, which developed after not being contacted by your rep., Ryan. If you are speaking of Ryan would rate 0
Office Staff
Alexis is the main person I spoke with —-after no interest from Ryan. Owner, Bob, zero
Salesperson and Sales Representation
Please review overall satisfaction of your company
Our Installation Crew
Terry and Codie were professional and worked very intently to seal up this noise after installation with Codie returning later the same day. And with a follow up a week later r/​t bad weather and jobs being postponed – this was not an issue
Cleanup Process:
There was some slight residual left no biggie — felt the PVC tube should have been cleaned off from the black residual again no biggie. Very pleased with Terry; he works hard.
What made you chose our company:
I am a member of Angie’s List — the reviews were excellent and you have a 25 yr history.
Suggestions for Improvement
Either educate Ryan on customer service and f/​u or fire him. There should not be a charge or resentment to the customer for requesting the supervisor of the job to come out and go over the job with the customer – this is part of your service to your customer; ESP with your sales representative does not follow through and provides an email stating not to do business with your company. Once again I have emails of correspondence from Ryan to me.
Other Comments:
Alexi and Terry were the highlights of your company.
Please accept my apologies if I misspelled anyone’s name. Thank you
Where you requested To Sum Up:
Would you hire us again I stated NO — if I would have to deal with Ryan the answer is NO – If you have another sales rep then the answer would be yes.

My chimney was separating from my house so I called them out to evaluate the situation and provide an estimate. The estimate was prompt and concise. The work was quickly scheduled and Victor and Jesse showed up in a timely manner, well prepared and they worked very hard to complete the job. They did a really good job and were completely happy to explain the whole process to me as they went along. Very interesting and I am very happy with the results and the warranty. I would definitely recommend this company with no reservations.

I’m always suspicious of «free» inspections by any company. The Arizona Foundation Solutions engineer who accomplished my inspection was completely open and honest when he said that the crack in my foundation did not require his company’s expertise. He recommended just having a good handyman accomplish the repair. I was impressed!