Burnet County Cycles

We have had very successful service from this shop. They have serviced our HD bikes for 4 – 5 years now, to include a Sportster, a Fatboy, a Dyna, and a Road King. The Owner is very knowledgeable, and explains in detail, both before and after, just what will be required and what the outcome and futher recommendations. As any establishment, there will customers who will be unhappy, maybe rightfully so, or maybe just because they need to vent, or maybe just because they dont understand, but both my boyfriend and I have always been treated well, and we can recommend this shop to work on Harley Davidson bikes. As for the previous review from N.K., he must not understand how the retail and service industry is — every dealership, whether a car or a bike, or any other type business for that matter (plumbing, electrical, roofing, air conditioning) is going to charge double the cost for the part, how else do you think they are going to survive! They aren’t there to give away their time and expertise. And no automotive shop, nor motorcycle shop, has to accept the part that you purchased off Ebay or elsewhere — why should they? They have overhead and must stock their stores to service their clients — this cost money they are sitting on until they sell that part. Anyone with common sense would know this. This isnt like some country outside bar that allows you to bring your own liquor bottle! (what do you pay for a glass of Crown Royal and Coke at a restaurant — $ 5 or $ 6? Yet you think nothing of throwing your money away for a glass of liquor do ya? Think about that N.K.) I’m sure someone recommended you to go to BCC, and if you really expected them to accept your part that you purchased, then why didnt you try one of the Harley Davidson dealerships — I bet Cowboy Harley won’t let you walk into their shop and accept your part — they can’t guarantee the part if they dont purchase it themselves. GAWD — any company has to make a profit in order to pay their employees and continue to keep their business open — DUH!!! There is nothing dishonest about this Owner of Burnet County Cycles, and for an Owner who has cancer, yet STILL comes to work every day to service his customers, well, that is what I call, in my books, integrity, and the kind of work ethics that go above and beyond. Best of luck to the Owner, and God Bless. You are in my prayers.

Since Burnet County Cycles is located in a fairly small community, most local people would already know to stay away. I had a missing bolt on the kick-​stand of a 2004 Honda and it cracked the left assembly cover with a very slow oil leak. I took my bike to them. I showed the mechanic Jimmy where a little piece of metal broke off at the shift pedal seal and he wanted me to leave the bike there since he did not have the part. He promised that Janine in the office would call me later with an estimate. Hours later still no call so I called and Janine had not yet finished with the estimate and said she would call the next day. In the meantime I called and found the part online for $ 77 plus $ 15 shipping. She finally called the next day with an over-​inflated estimate of a minimum of $ 511. She warned that once the mechanic took my bike apart, they probably be other parts and labor charges added. By that time I had already called another motorcycle mechanic and got an honest estimate of about $ 200. The labor would take about an hour. BCC wanted to charge me for a minimum of 2.8 hours labor. The part was charged at $ 160.49 instead of $ 77 + SH. They were also bogus charges for items (bearing, gasket) and fluids (antifreeze?) not needed. The part is listed with the gasket. When I balked and asked that I come pick my bike up, I was threatened with a $ 75 charge for… wait for it… «diagnostics». I am the one who showed them the problem, they were no diagnostics or troubleshooting needed. After I questioned this fraudulent charge, I was told my bike will be outside for pick-​up immediately. I could not and picked it up the next morning.
Needless to say, I will never go back or patronize such dishonest business. Beware. Minus star if it were possible.