Creature Comforts

Creature Comforts is the best – reliable, professional, and most importantly, kind and loving towards my dogs. The dog walkers truly care about the animals in their charge and it shows, from the sweet, personalized notes they leave after each walk, to the fact that my dogs seem nonplussed and happy when I come back from a trip or time away from them. You can’t go wrong with Creature Comforts for daily walks or in-​home pet care.

Snobby attitude… very cold on the phone… I knew right away I’d never leave my puppy there! «We don’t go to your part of Salem near the police station» Like it’s a slum area??? It’s the next street over from the dump where your doggy daycare is! (I looked afterwards) I didn’t need «Valet Service» I wanted to drop him off and pick him up myself! Little do they know about me… Oh well …

I have two anxious cats that I get very anxious about boarding or leaving them with people while we are gone. I found creature comforts in a last minute situation right before the holidays when our plans changed suddenly. I found them on Angie’s List, called, and they came to interview us the next day. Bottom line: they are lifesavers. We have returned home from vacation after using them a couple times now and the cats are in a wonderful mood and we can tell they have gotten plenty of love and attention while we were gone. I am so happy we found creature comforts and will continue using them for our kitties whenever we have to go away!

I’ve been a customer for over 6 years. I have used the dog walking (every week for over six years), dog boarding, dog daycare and have entirely kitted out my dogs from the store Pawsitively Marblehead. I have nothing but great things to say about the businesses and the owners Brooks, and «Uncle Ned» and our regular dog walker Debbie. Would highly recommend all their services.

Love this place! They have the best selection of unique pet attire & gifts. My Emma loves her new bed. She loves her kennel days and looks forward to playing with Katie and Berry, her other buddies. They always come home healthy and happy and of course happy to see mom & dad. Thanks ladies for all you do.

Guess they created a new page since my original review in 2011, so I want to make sure it’s reflected properly on their new page.
The bottom line is: stay far, far away. Absolutely horrible customer service (and I was dealing with the owners). They stand firmly behind their motto – The customer is ALWAYS wrong.
They claimed I booked my dog for two nights boarding, I only booked her for one, and only packed enough food for one day. When I expressed concern that my dog wasn’t getting fed, the response was «Why are you so upset… they’ll find SOMEthing she can eat.» (stated by Ned Williams, one of the owners). For any of you who have dogs who have digestive problems as I do, you know what a problem it can be when your dog eats other food. I’m waiting now for that mess… just hope it doesn’t require another vet visit.
So, as I said – stay away – unless you appreciate being treated poorly and living with the uncertainty of what they think is just fine to feed your dog.

As many pet owners can attest, you treat your pet like a member of the family. When you can’t be there for them, you want to know that they are being treated with the same love, care and attention that you would give to them yourself. Creature Comforts does just that.
Lisa has been pet sitting for our cat for several years now and has been an amazing resource for us. When we called Creature Comforts, they set up an hour-​long appointment with Lisa to come to our home, meet our cat, and discuss everything from food, play preferences, temperament, the length of each visit, and address any concerns we had about using a pet sitter. We had a great rapport with Lisa immediately and could really tell that she was a cat lover through and through. While Lisa is the main person who sits for our cat, Brooks or other staff on the team often substitute when she is not available, and we’ve found consistently good service from each person.
Every visit, Creature Comforts leaves a note about the visit, which are fun to read upon our return. They also offered to water our house plants for no additional charge! They are flexible when our travel plans have changed last minute and they are always quick to respond to our calls, even when the office is closed.
I would recommend Creature Comforts to anyone who was looking for a pet sitter and trust them completely to watch this precious member of our family. I give them 5 stars!

2^nd visit there, Friendly staff, parking can be a little tight.
Couldn’t be better, 1^st I dont have to mess up my bathroom and hurt my back bending over to wash my dog anymore, their self dog wash is just great they have all the tools that you would need there.