Hilton Marco Island Beach Resort

The front desk crew has been great, but the construction next door was noisy. So we got upgraded to a nicer room. The problem has been our air conditioning! So we called yesterday morning they came and supposedly fixed it, but no. So engineering came last night and couldn’t fix it, so we slept in a humid warm room. In the morning they came with a dehumidifier and the promise to fix the ac. We come back ten hours later to a sticky warm room with no water in the dehumidifier. Engineering comes up tonight to tell me I better move. Three rooms in three days, I’m exhausted on my vacation!

We love this hotel! The staff is really exceptional! We met Cindy from North Dakota this morning. She was our server for breakfast. She is so sweet and the service we received was incredible. She smiles at every customer and made us feel so comfortable. I hope the management knows and appreciates what they have with Cindy. All over a great experience!

Here is the deal. It is fairly expensive. It is on the cusp of being a touch dated and a little run down (what can you expect from a resort right on the ocean?). BUT… it is very clean, very near the beach, has a decent pool and the staff could not have been friendlier. The grounds are well kept and look nice. The beer was cold from the bar. The staff for the beach amenities are super friendly.
It is a good place for families. Quit whining about it being expensive.

A nice though dated place to stay on Marco Island
The first and foremost reason to stay here is that you are right on the powdery shores of Marco Island with great beach access and umbrellas, chairs, and other beach activities right outside your door. If you have never visited Marco Island before — we hadn’t — you should visit at least once to experience the gentle waves, ample shells, and powder beach sands. And right across the street is an outdoor Disney-​esqe mini-​mall with some pleasantly delicious restaurants.
Our room and the hotel in general felt dated — though not distressingly so. It was annoying that there no exposed outlets near the bed (you had to perform a bit of fine motor skill gymnastics to get up and into the outlet they had covered with the headboard). At breakfast the hostess looked up our names on a computer printout — 1980s tech at it’s finest — for what reason I can not fathom since it didn’t help them figure our breakfast should be free when it came time to give us the check.
With the exception of the nice lady who checked us in service was pretty poor for a Hilton. The hostess seemed taken back that we might want to choose our own table in a mostly empty restaurant. The service was oddly slow for a buffet and as previously mentioned they insisted on giving us a check and then having us sign it promising that the meal would be taken off the bill later. Speaking of which we were charged for Wi-​Fi even though it should have been free. When I went down the next morning to remove the charge the lady at the desk was happy to do so… she just did it for the wrong room on her first try. And lunch at the ‘quick serve’ hut by the pool was mindbogglingly slow — almost an hour to make 2 burgers and 2 fish sandwiches.
Somewhat oddly the hotel is perpendicular to the beach so there is only one room on each floor that has a great view — the beachfront north side room labeled 1 King 1 Bedroom Suite Gulf Front View. Our room — the beachfront south side one labeled 1 King 1 Bedroom Suite Gulf View /​1.5 Bath — had a nice view from the deck but the in-​room view was mainly just of the hotel next door. Which was under construction but we weren’t really bothered by the noise — we were up and about by the time it got loud and they were finished by the time we were ready to settle on our deck.
Lastly, the elephant in the room (or at least in the reviews) is the price. I booked at 12 months out (more or less) not really believing that I would have to pay that rate. And until the 7 day cancellation window closed I kept looking up and down Marco Island and every time Hilton or Marriott or various travel websites had a sale I took a look. And I ended up here paying that original rate — Marco Island is just that expensive. Good thing it was worth it…;-)

Not even close to worth the price. There are two positives: great location and extremely friendly staff. For a lower price (MUCH lower), this place would be fine. But when you’re paying $ 350 a night, there’s no reason to not have a beach view in your «beach view» room. The two «free» breakfast buffets, regularly priced $ 24, are no good. The food was cold, the service was mediocre, and the selection stank. The room was not in great condition. It is clear that they are not putting money into the hotel. The lighting on the property is an issue– the parking lot is dark as is the route to the workout facility. I definitely did not feel safe walking by myself. The workout facility was nice.
Overall, this hotel would be doable with a different price tag. As it is, this hotel is at least $ 150 overpriced. My advice? Find a different place to stay.

Overall, my husband and I really enjoyed our stay. Upon arrival, we were upgraded to a larger room with a partial view of the ocean. Found the staff to be very friendly. Room service food was adequate. Facilities were clean. Like other reviewers mentioned, some items are a bit dated — it would be nice if the hotel decided to update their side table lamps to include an outlet so that you can charge your cell phone without having to walk across the room. Regardless, we had a great stay and would possibly return in the future.

We are enjoying a Wonderful stay in the San Marco Hilton.
The food is Delicious, Breakfast buffet by a New Chef is Great.
Fresh Squeezed Orange & Grapefruit Juice.
The small details make things so Special !!!
Wonderful Staff
Thank You
Adding…after 4 day stay
The Seafood Buffet was not great.
Fake Crab Salad
Fake Crab in the Sushi
Really Tacky for such a High End Hotel
10.00 a night for Parking on top of a 500.00 a night rate… Not Nice
Music at the Pool, one little old Spanish Man with a tired voice, Hilton, Really?
$ 4.50 for Coffee, Not Friendly
$ 4.99 for Good Humor Ice Cream

We decided to head to Marco Island for my birthday weekend, chose this hotel because of location– we wanted something close to the water. From our arrival the service and staff were excellent! I was able to check in early and qualified for a room upgrade. And boy was it an upgrade! We had the best room, 10^th floor ocean/​pool view, it was AMAZING! The room was clean and just so cozy. We reserved the room w/​a breakfast for 2. I was expecting some mediocre/​average hotel breakfast but we were surprised to find that their breakfast was of GREAT quality. They had an omelet station with all fresh ingredients, delicious breakfast items and the best freshly squeezed OJ.
We had a great time and will definitely return!

This is NOT a 4 or 5 star Hilton! I stay at a lot of Hiltons (Diamond member), and for a stateside property this hotel is not up to snuff. There is no complimentary morning coffee in the lobby. Starbucks charges $ 3.00 for a small cup! There are NO power outlets within reach of either side of the bed. It’s annoying to have to charge your cell phone on the other side of the room, plus it’s an electrical code violation. The front desk did get me a huge orange extension cable, which I had to sling around the room.
Can’t believe I have to pay for nightly parking. Price gouging!
Bathrooms are nice.
The gulf beaches are white sand, the sunsets are gorgeous– but that’s mother nature, not Hilton’s doing.
I am not sure I would go here again. Not as good value for the cost.

Old, tired hotel. Unpleasant service from start to finish. The attitude is of doing you a favor if you request anything.
Diamond upgrade meant a room over looking parking lot. Request for connecting rooms resulted is rooms away from each other.
Mouthwash — sorry we don’t have it. Breakfast buffet — seated in the dank dark corner when several tables are empty with views.
Run away, stay at the Marriott next door.

Had a grand time here for work — the location on the beach was great, the pool and poolside bar was top notch and I even went to the spa for a little massage and that was a good experience too. Next time I will have to bring the wife. I was really impressed with the food — it was better than your typical «hotel» food!

First the good…
The beach was amazing! Nice white sand that was well groomed every morning. Complimentary chairs. The pool area was very nice and you were able to enjoy lunch outside at the little bar and grill. In fact, all of the food we had at the various restaurants was good (but of course on the pricey side for what you get).
The room was clean and the service was great. The beds and linens were comfortable, and the AC got nice and cold!
The bad…
Ooh the noise! Most of the time you could just hear other doors slamming, people talking, or people watching TV in other rooms. This is to be somewhat expected based on the building design, but the also put us next to rooms under construction! There was hammering, pounding, drilling, and I think sawing going on in the room next to us.
I called the front desk and after being put on hold for a few minutes I was able to voice my concern. She said she would contact engineering or something like that. The noise was still going on when we left our room for the day and no one ever got back to me about the situation.
Very poor customer service in my opinion.

Overpriced, awful customer service, nickel and time you for everything. Please find another hotel on Marco island. The Marriott is similarly priced and worlds better.
When I arrived to the hotel early the front desk woman was incredibly rude when I tried to check in early. She wanted to charge me $ 50 and lied about rooms being available. The supervisor finally let me check in at no cost.
Had an issue with my shower and needed to call 3 times and wait 30 minutes to have it fixed.
Overall this is a joke of a hotel and anyone who says it may be good has not experienced luxury.

The hotel itself is excellent. great facilities, excellent location and right on the beach. Everything was clean, comfortable and operating. Hotel 5 Star.
The Spa. i think people should look at you when they talk to you. The girl at the desk was cool and her words felt very scripted. I was flagged to a room by another who also decided to look back at me to make sure i was there. There were 2 other employees, 1 who got me tea and another who helped out the girl at the front, they seemed happy. The girl who did my pedi (debbie, i believe) was wonderful. Kind & thoughtful without being overbearing. The spa facility itself is nice, peaceful and quiet like you would expect… the cushions in the lounge area are worn and the seat in the waiting room was stained. I would have liked to know how to work the chair. Spa 3 Star … Paradise Café (Breakfast & Dinner) Buffet style eating… the food wasn’t really bad — it just wasn’t really good — more like ‘cruise’ food. It was also cold — they use very shallow dishes that cool fast and the temperature in the restaurant is very cold. The waitress we had each time — Cindy — was very nice and knew what she was doing… you have to ask for something if you are gluten free — there is no diet information on their menu items or the buffet stations. The best meal we had at the hotel was by the pool deck (thanks Julie) — ask for the blackened grouper sandwich… it was the best. I got the tuna and it was also very good. one of the waiters walked by and asked if i wanted a piece of break or cracker — i said i was gluten free and he offered to bring me bread. didn’t even know it existed there until then. Meals 4 Star (grouper & effort) Pool service was great — both days (thanks Jose!) Experience with staff was so-​so. front desk — just like spa, store — was advised by the lady working she couldn’t wait and closed at 9. After she realized what she said she said she didn’t want to hurry us. The valet staff — great. All — in — all Spa, Store & Front Desk should get with Pool, Valet, Bar & Restaurant on some ‘happy people’ ideas. We’ll be back — based on facilities and location :)

Our first time at Marco Island and we were glad we chose Hilton. The hotel is a true resort style place with a spacious lobby and three dining options (hint: their Friday seafood buffet is a must do.). They don’t charge a resort fee but instead you have to pay for a umbrella (if you want one — 4 beach chairs are provided complimentary) which is fine by us because we didn’t need an umbrella every day! Parking is $ 10 which you can’t complain about anyways as its a steal.
The food options are delicious and the room we got (deluxe gulf view) was spacious, modern, and, amazing!
Everyone in the hotel staff were polite, courteous, and super friendly and the service was top notch.
They have access to the beach via a boardwalk which is very convenient along with a hut for water sports and boat tours. Jet ski rentals are very convenient and can be charged to your room! Make sure you reserve in advance though as they are popular and can have a wait time.
Overall the hotel is excellent and I will definitely be coming back.

this is the first time I’ve stayed at a Hilton. Over all I had a wonderful experience with lots of memories. The manager really worked with is as we needed an adjoining room. The bellman «Dan» was so beyond wonderful with helping and explaining everything about the room.
The beds here are amazing I wish I could take it with me. House keeping staff was excellent. The pool was nice however I do wish they would have an area for kids (it gets a little hectic) and the water could be a little colder as we were here in mid August. The pool staff amazing and very kind. they have shell wash stations which came in handy. Umbrellas do unfortunately get sold out a little too fast.
The only thing I can say I didn’t like was the shower head at night in our room would go in and out. I’m not sure if it was because a lot of guests were using it at the same time? The staff here is what made the trip for me! Wonderful experience thank you Hilton staff!!!

Me and my wife stay 1 night at this Hilton, the bad thing they let me do the check in at 1pm, but the gave me the room at 4 pm, and the check out in the next day was at 11,
This is not fair, the breakfast was so pour, and the room wasn’t the best, I don’t recommend this place to stay in Marco island which is beautiful place in Florida

We LOVED it!!! Went during the week the Staff was amazing! Shot out to poolside bartenders Ozmel a.k.a. Ozzy and Julie. They were what hospitality is all about. The Bellman Gunner was great and very helpful and I would like to say the Sales lady in the gift shop was extra helpful to myself. Go, it’s beautiful, well kept, and worth it.

I’m a New Yorker. The Marriott is Manhattan and the Hilton is the village. Small, very neighborhoody – for the first trip to Marco it was exactly what we needed it to be. Small, intimate, and glorious. It may not have all the bells and whistles of the grand Marriott, but we were glad. Service is amazing!!! Sandy at the pool bar a delight! As were Gary and Alan at bellman, and Kennedy at the pool. The room was big, clean and airy. The views and sunset – I can’t compare to anything.
We loved the entire experience. The bed is the best as were the pillows and sheets. Pool was always warm and the food overall fantastic. We miss it already. Nights at the chiminea were exceptional.

So far this place is 5 star. Beautiful facilities, friendly staff, and gorgeous beach. I don’t think guests should be required to pay for parking, though.