Allstate Insurance- Minerva Hendrix

If I could give this Allstate office zero stars I would. I’ve never really been contacted by my Allstate agent since I signed up for my policy over a year ago online. I changed my policy a few months ago after buying my first brand new car. I assumed that the addition to my premium would be added to my current amount and spread out between the months I have left and an additional 6 months for updating my policy. (This is what an Allstate customer service rep told me should have happened if it was done correctly) Again never got contacted by my insurance rep at all, got a policy change in the mail but that does not show you your monthly payments. Then got charged $ 560 dollars for the month of July because the addition to my premium was only split between my 2 remaining months! When I called to see if there was something they could do I spoke with Jesse and she said there was nothing to change it and that with my new policy it would be about that much every month anyways. I checked other insurance companies and they are claiming to cover me for a 5^th of that amount. I was so upset and finally switched to Progressive today and will be paying a lot less. Now after getting a new company I am trying to cancel my policy with Allstate and I called and they said they need my signature to complete the cancellation. I spoke with Jesse again and she claimed she would email me the form right away. It has been 4 hours and still no form. I have been calling back but she is always on the phone with another customer. This Allstate branch is a joke. I will never use them again or refer them to anyone. Allstate in general is ridiculous. It took them over a year to get my boyfriends claim money to him after his car was totaled by another Allstate insured driver!