Fletcher Tire

They always do really good work, generally are reasonably priced, and are fair about what they recommend. We’ve been taking our cars to Fletchers for almost 10 years now since moving to Maricopa and have never had a bad experience. They are very busy, however, so it’s always best to drop of your car in the morning and leave it for the day when you can. Usually when you’re in a jam though, they’ll will work with you. Also for Michelin and Goodyear tires, you get as a good a deal as you will find anywhere.

This location is SEVERELY understaffed. 11:30 appointment for an oil change and didn’t get out of there until 1:30pm. Good people, good service.
Take note Fletcher’s corporate office — - customer service suffers when you run lean. Hire more techs!!!

The do what is needed to keep our cars running. Whether it be a simple oil change or new tires I really haven’t been disappointed yet.
Price check them with other people in town and outside of town and found the tires to be the cheapest

The first time I took my vehicle there I informed them that I would be leaving it before they opened. I was shocked to hear they didn’t have a key-​drop! They said to leave them under the mat in my car. That was my first bad vibe. Unlocked car, 4AM and keys in my car.
Never got a call that my car was ready all day. Stopped by after work. Car hadn’t been touched. I asked why, they said «because we never look on the side of the building. People usually park in front». I said, «that IS your parking space, right?» and he said, «yes». I said then why wouldn’t you look there? He couldn’t answer.
I left the car and had transmission service, A/​C service and an oil change as well as alignment. The A/​C didn’t work any better when I picked it up and they couldn’t tell me if it was low on refrigerant. They could only tell me how much they sucked out when they evacuated it. It was up to me to look up how much refrigerant the vehicle holds, then convert from lbs. to kgs. The also didn’t indicate there was anything wrong with the A/​C. So I paid for the service and it still doesn’t work like it did when it was new. In addition, they didn’t bother to put a window sticker in the car for the oil change. Who knows? Maybe they didn’t even change the oil.
The second, most recent and LAST time I used this Fletchers, it was the same scenario. I said I would leave the car BEFORE THEY OPEN and the this time I parked it OUT FRONT. I got out of work and called to check on it. I was on and off of hold 2 or 3 times. That was the first clue that it wasn’t looking good. He finally came back on and said the guy who wrote up the order the day before didn’t work there any longer. I said, «you mean he got fired between yesterday and today?» He confirmed this was the case. Nice. So, he found my work order. I informed him that I was driving down from Chandler but had to make a few stops. If he could have it done in 45 minutes, to go ahead and do the work, (an oil change and wiper blades).
I arrived about an hour later, (remember, «quickie» oil change places can do an oil change in 10 – 15 minutes). As I was standing in the lobby waiting to check the status, I saw they were just getting my car up on the hoist. I told the person behind the counter to stop the work and pull my car down. They hadn’t even started. I got in my car and left.
All the manager could do was make excuses how, «I don’t normally work here, they pulled me here from another store». And when I told him this happened the first time I brought my car, he offered no apology or was even sympathetic. He just said, «well, I wasn’t here then». Any decent manager would just own the situation and make it right. Maybe offer a free oil change and a sincere, «I’m sorry about your bad experience». But not this guy. Just excuses. This place sucks and I’ll never go back.

We have used Fletcher’s countless times since moving to Maricopa in 2007. We have no complaints about the quality or pricing. However, over the past 6 months, I have tried to give them my business and they have not been able to resolve my issue in a timely manner.
First, I tried walking in to get an oil change. Impossible. First-​come, first-​serve. You need an appointment if you are going to wait in the lobby. I ended up driving to Jiffy Lube in Casa Grande. I was done and back home before Fletcher’s would have gotten to me.
Second, I tried making an appointment to get my timing belt replaced. Nope! They don’t take appointments for that (only oil changes and routine maintenance, apparently). You have to drop your vehicle off for the entire day and they will get to it when they get to it. That is incredibly inconvenient for my family, as our car seat only fits in one of our vehicles. No way to get the kid back home safely and no way to make an appointment to sit and wait for it. Our only option is to have one parent stay home with the kid while the other parent sits and waits in the lobby all day. Not how we want to spend our weekend, when I have the time to do it on a weekday.
Third, I took my brother-​in-​law in to have them check the A/​C while they were here from out-​of-​state. We were there at 8:00 on a Saturday morning and got turned away. They were booked for the whole day, no guarantee they could get to him until Monday, which was not soon enough for our guests.
Fletcher’s could easily double or triple in size and still be very busy. Again, I have no complaints about the work they have done to my vehicle, but I will be looking elsewhere for repairs, as it’s virtually impossible to get in for service. I understand that working on vehicles takes time, but with no shuttle service or ability to make appointments for repairs, it is a real hassle. I would be a willing customer if there were a wait list and they could call me to come in when it was almost my turn… but I can’t spend an entire day in the lobby with a toddler in hopes that they might get to me eventually.

Very impressed with fletcher’s customer service and professionalism gave me one price to fix my truck and runs fantastic they kept their word definitely will come back again thanks Steve

Larry and team at the Fletchers in Maricopa are the REAL DEAL! Honest, friendly and timely. Had my vehicle in and out as promised and performed quality work! They are a little busy, but I can certainly understand why after working with them. If you want quality work see the team at Fletcher’s in Maricopa!

Great customer service from begining to end, I will be recommending this location to all my freinds

Walked in while a lady was cussing a member of the staff for quoting her the wrong price so she couldn’t get her car.
Another member of the staff quickly approached me and said sorry about that. Then checked my tire pressure and told me I had a nail in my tire and blew it up and told me if I needed anything else to come back anytime.
Great service

Larry is an Awesome guy. He has very great people skills and knowledge of cars. I always get my vehicles serviced here because of him. They are very quick and I’m always happy. I also bought my tires here as they have the best prices in the valley. I would highly recommend them.

Bought 4 new tires here two months ago. Came in with a low tire they just filled the tire and said if it happens again to just bring it back. Didn’t check the tire or anything. Brought it back two days later… took them over an hour to look at it. Said there was a screw in the tire. Need to replace tire but it will take 3 HOURS to get the tire here. Commented that I should have made an appointment yet when I came in two days ago NO ONE mentioned making an appointment. So much for being a TIRE center. Guess they don’t value repeat business. Lesson learned… I have gotten much better service at Walmart. Save yourself the hassle and go elsewhere.

I took my husband’s car to Fletcher’s on a very busy Friday morning. They informed me up front that it could take all day to do the oil change and tire rotation. That was fine with me, I had expected a long turn around time.
The car was finishes around 3pm. Much earlier than I had anticipated. :)
The staff was courteous and knowledgeable. I really felt like my patronage was appreciated. Something that was lacking at the Big O in Maricopa.
In fact, Fletcher’s was the complete opposite of Big O Tires. I mean that in the best way possible!
We will definitely be taking our cars to Fletcher’s again! Although next time we’ll set up an appointment ahead of time. :-D

Went in today, a Monday morning. I planned for a wait, partly because of the work I needed done and the fact that its a mechanic shop. Told Larry my issue and he asked questions and treated me like a car owner, not a female car owner. You ladies know what I am talking about. He told me the process and that I would be kept up to date. The gentleman from the work area, Dave maybe?, came out and let me know what was going on, how much it would cost and timeframe. he kept me in the loop and was patient with my questions and concerns. I will absolutely be going back for future repairs. I have never felt so comfortable at an auto shop before. Thanks Guys!!!

Holy cow Batman! These guys are fast, courteous and give great service! These guys have it all.