The UPS Store

I had an experience today that I haven’t had to deal with in a while. I was trying to get out an important package or that was important to me. I took it to my local UPS store and asked them if they can help me pack it a little bit better and of course they charged me for that. However no big deal as everything has a price. The lady who was taking my order was not very friendly and was kind of irritated that there was more work to do on this little box. She then told me it was going to go UPS ground and I would get an email with tracking information later today. After waiting a hour or so with no email I decided to go back and check on my little box. I told her that I had not gotten an email yet and was just checking on the progress as I needed the tracking number. She then got very irritated and her tone changed to anger. She proceeded to tell me she was busy and now I will not get an email with a tracking number till Monday as she is busy and does not have time for that box there is other priorities. I actually was stunned and dumbfounded for a second as I was caught completely off guard. I asked for a manager that wasn’t there. I though waiting finally got my tracking number. However no one should be treated like that

This location is always quick and helpful. I even dropped a package off recently and forgot to get my tracking slip. I came back a couple hours later and they went through piles of packages to find it. Thank you!

I usually come here to drop off packages and ita1’s a quick transaction so I’ve never had anything to go off as far as customer service until today. I’m standing in line waiting amongst 2 other ladies. One of the customers waiting gets helped and then a new customer walks into the store. A woman walks in asks and gets greeted and assisted. Myself and the other lady had CLEARLY been waiting before this other woman who just walked in and cut us both in line. After the lady was serviced Jennifer the worker then asked who was next between me and the other customer. If she wasn’t sure the employee should have asked this question to begin with. The situation made me feel profiled especially given the circumstances and customers waiting.

If you need to send something out by mail the same day, don’t bother coming here. Two of the times I’ve come here, the mail was apparently picked up earlier than the website says. Once when I called to ask where else I could get something in the mail that day, the employee was very rude in responding, and also gave me an incorrect answer to boot. Other UPS locations have been much more helpful than this one.

— $ 7 for a small box.
— The address on the shipping label did not match the one I wrote down. The street address and zip were different — but the city was correct so I guess that’s something. First they said it was my fault for writing the wrong address down — uh sorry, no. Then it was the computer’s fault as it sometimes «finds the closest match». I asked for my $ back, and was asked for the receipts — gave them the only one I had, but they said there was another one — which another clerk found on the other side of the register.
Went to the post office and even though there was quite a line I was in and out in less than 10 minutes — and the price was much less than UPS!
Won’t be back

I have used the services of the Maricopa UPS store several times. The staff has always been helpful and polite. They have suggested more affordable ways to ship a package. I really appreciate the service they provide.

My wife went in on a Friday to have 14 little booklets printed. Tyler told her they could be picked up Saturday. My wife gave him and extra day and went in Sunday
to get them. He hadn’t even started them. So he said they would be ready that night. She picked them up before they closed and were 2 booklets short. She said she would pick up the last 2 on tuesday. She called him tuesday and he hadn’t done. them he was short with her like it was an inconvenience to do what she paid for! She picked them up Tuesday night and the pages were misaligned. Very terrible attitude and service! Will never go there again for anything