Alan Cox Automotive

I recently had my vehicle serviced at Cox Automotive. The front desk was reasonable, however the mechanic that worked on my vehicle customer service was terrible. I wanted to find out the root cause of my vehicle’s issue and the mechanic had such a negative attitude. Furthermore, the problem the mechanic was not the problem. I ended up taking the vehicle to another mechanic (Ozzie’s Mechanic Service off Holcomb Bridge) that resolved the problem within 15 minutes of looking at my car. If your looking for quality service I would recommend you looks elsewhere. A total disappointment and waste of time!

Easy in, easy out!
I took my Corolla here for an oil change recently and had a very pleasant experience. They let me know my brakes were due to be replaced but were NOT pushy about it at all. I told them I had an appointment to get them done elsewhere, and that was the end of that.
The place is a little tricky to find if you’re directionally challenged like myself.

Back in 2007 my 1995 Accord had tranny issues and based on recommendations from my Autocrossing circles I was running in back then I took it to Alan Cox.
It was confirmed the car needed a new tranny so they put in a re-​build (which is a better way to go than used). When I got the car back it drove very well. It did seem to have some rough shifts; and I discovered some fluid on it immediately after getting home with it. I let it go for a few days before checking it again to discover more fluid. I took it back in to have them look at it. They determined that it was run-​off oil from the VTec silinoid gaskets they replaced and that it just takes a few days for all the oil and cleaned of residue to make its way down. They also adjusted the shift points a little as well. With the rebuilt tranny I have a 12 mo. or 12K mile warrantee which makes the deal tough to beat.
To date, my car is driving and shifting just about as smooth as it ever did.
The guys there, Nick and Jonathan, etc., all seem to be super nice and courteous. We’ll see how the tranny does in the long run but so far I am very satisfied with their work.

I have to update my review… Two months ago, I had service on my Acura at their shop. I called the following week to inquire about transmission slipping and the person who answered the phone told me it was just the cold weather and I shouldn’t worry about it. This morning my transmission failed completely on 400 and I was stranded for over an hour on the side of the expressway with 18 wheelers screaming past my doors at 80mph. I am extemely fortunate that Acura extended their warranty on recalled 02 TL transmissions until 7 years, 9 months or 100K miles. My car sits at 7 years, 4 months. I had the car towed to Ed Voyles and the repair, a loaner and the tow are going to be covered under my warranty. Had my transmission hung on for just a few more months, I’d be looking at several thousands of dollars worth of repair on a car that’s already thousands of dollars upside down in equity. I am furious to learn that such a significant detail was not considered. To call themselves Acura specialists, they should, at the very least, be cognoscente of Acura recalls and defects and act as expert consultant and advisor to your clients.
I can’t say I am disappointed in that service they performed, but I expect more from a specialist, much more.
They seem honest and fair. If price is your primary motivator or you don’t want to travel to the East Top Side, I can still recommend them. However, if you think something is wrong with your car, you might want to make the trek over to EV to have them diagnose. You can still have AC do the work. Jacknson Acura I would avoid