America First Choice Home Club

Seriously, if I could leave no stars I would. We’ve had home warranty’s before on several other properties, but I gotta say these guys take the cake for being the worst of the bunch. First off, I live in Southern California, and if you are going to call anytime after 5PM, GOOD LUCK! You will get an answering service that takes messages, but has no power to do a thing until AFC gets back to you. Then when you leave a message, its hit or miss whether they get back to you. After finally getting back into contact with them (I had to call again the following day because no response from the message I left) they told me that my HVAC that just went out on my newly bought home would not be covered because I don’t have maintenance records for the prior year. Ehh… what? I just had a property inspection done and have the report to show that everything was ok including HVAC, but that wasn’t good enough. Let me ask… who the heck does an annual maintenance in So Cal and keeps the records handy? Not anyone I know! Every customer rep I have talked to on the phone has been apathetic about everything and in general has the tone over the phone that they just don’t care about your situation. We even upgraded to the most expensive plan they had for $ 500/​year because we were told it covered pretty much everything in the house. Needless to say, it didn’t, so we canceled our policy, but not without a fight. Initially, they told me a letter (not email) had to be sent explaining why I wanted to cancel. Mind you I had them for only 3 months, and it’s taken another 3 months just to cancel with us yet to see any monies returned to us! There’s a reason there are so many 1 star reviews here people. Stay as far away from this company as possible. I would suggest American Home Shield as they are attentive, quick, and very professional eager to keep you as a customer.
As I mentioned it took them 3 months to cancel after our original request. Every time we called to check for a refund, they told us there was no record or cancelation, or any letter on file that I had sent as they requested. Later they told me it should have been certified… how funny that they never told me to certify it when I originally sent it. After that, they even told me to email them, (even though it wasn’t their policy) and of course, I got no response.
They are now telling me that they put $ 200 back on a card (but have no idea which card because they can’t tell me) and they are keeping $ 91 for the processing fee. At this point, there is no proof that they returned the $ 200 just their word against mine. I really have a hard time understanding how they can even be in business. Steer clear of this company guys. The reviews on their website are probably fake anyway. The real reviews are here on Unilocal.
Oh and good luck trying to talk to a manager on the other side of the phone line. They try to avoid that at all cost unless you get really pissed.

I have placed 4 service calls and been refused on all 4, even though they are normal repairs covered in the contract. I finally got fed up and sent a certified letter to cancel in the hopes I could recover some of the money I spent for a 1 year warranty. After 2 weeks I called and they said they never received the letter of cancellation. However, I received the letter back stating that they refused it. What a SCAM!!! How does this place stay in business??? I plan to report them to the BBB. DO NOT spend your hard earned money. They are the worse!!!

I live in
and I join the hundreds of customers who have warned ‘Stay away from this conmpany. This is the worst of them all’. I hve been a member from APRIL 2015and I have had three claims and they have all been denied. This company looks for ways and means to deny. 1) First I called them since my microwave door handles came off and I had new handles to put them on. When I called them they flat our said ‘no’ since this is not something they would cover. Since then I found out that the handles themselves cost $ 85. plus shipping. The technician I talked to said it will cost me about $ 280/)to put them on.2) I had to reseat the toillet. I called AFC and again they immediately said no since this is a plumbing problem and they do not fix plumbing problems like this’ Eventually this cost us $ 232.00. 3) My dishwasher was not working properly since it was spraying water all over the sides of the washer but also spraying the front of the machine (stainless). After a series of correspondence they asked us to call one of the people on their list. the repairman gave arepot that said the inside tub was warped and can not be replaced. When we send the report to AFC they said that since the dishwasher is about 13 years old, it has outlived it’s function and was considered fully depreciated. However as a good will gesture they will give me $ 150/​-​towards the purchase of a new machine. In all, this is the worst company I had to deal with for claims and I have dealt with three other companies. To add insult to injury the serviceperson who came to inspect the machine charged me $ 99.00. The contract says that I have to pay the person a fee of $ 60, — only. They did not even offer to give me back the excess money of $ 30/​-​.
Do not even consider this company. How dare they claim that my dishwasher is 13 years old, they could only pay me goodwill money when the original contract does not mention anything about the age of the machine.
I intend to pursue this matter with BBB, the attorney’s office in Sacramento and the local TV stations.

I am so Disappointed in AFC. This is one of the worst companies I have EVER dealt with. The people are nice when you call, But Nothing gets done. First I had billing issues with them. I gave them my account number 3 different times before it was entered in their system (don’t ask me where they were writing the information when the fist 2 times). They kept on sending me e-​mails saying your account is past due and will be cancelled if you don’t make a payment. I had to call and tell them that I am canceling before the issue was taken care of.
THEN my washer broke. It took too long for them to schedule an appointment for me. After the maintenance guy came and saw the issue, he called and told them that the motor needed to be changed they put a hold on the service. I called so many times trying to follow up with them to see what the issue was. Then finally one of them told me that they will only pay $ 120 because the age… I“m So MAD! They did not say anything about how old the appliances were when signing me up… they made it seem like everything will be covered without any issues. I have called the office and left them a message saying I want my refund and I want my account to be canceled. I will be turning in a complaint with the BBB, this company is HORRIBLE! SAVE YOUR MONEY… and find another company.
I know how this should work, because I use to be with a different company and they were great! I regret ever changing companies.

Horrible home warranty company. They do not pay for pre-​existing conditions or secondary damage. I had a plumbing issue which damaged a lot of sheet rock, and the refused to pay for anything other than a plumber to come out and investigate one time. The plumbing problem was not completely fixed. They also refused to pay for any of the sheet rock damage. As far as a home warranty goes, do not buy from AFC.

Stay as far away from this company as possible. Signed up with their gold plan… had my oven go out. They sent out a repair person. Took forever for someone to call us back with the options. They told us they would rather replace the oven instead of repairing it and because they are such a large company that gets great deals on new ovens, the new oven would be a better option. A week went by with no phone call back. We called them and the same person told she was wrong and they would only pay for part of the repair. We told them to just repair it… they sent to same repairman back out, put in the new part and the oven still doesn’t work. Now they are saying because we took their offer to repair the oven the first time they aren’t going to pay for the other parts needed to actually fix the original problem? WTF??? Even the repair shop told us to stay away from AFCHC… She said they do work for many home warranty plans and America First in the ONLY one who does this on a regular basis to their customers. STAY AWAY!!! One star is one star too many.

NO! I had a bad experience with another home warranty company and was going to just go without for our second year of home ownership. After reading reviews of AFC on another site, I thought I’d give them a try. I spoke with Kevin Downs, who was super nice and understanding of my concerns about service from a home warranty company and he guaranteed me that AFC wasn’t like that — quoting their 98% customer retention rate and longstanding relationships. So, I bit and bought a 3-​year warranty. About six weeks later, our washing machine stopped working. I called and claims sent someone out the next day for a $ 60 service fee. I got a call at work from the repairman saying that my warranty didn’t cover his repair and that someone from the company would call me — they never called. After paying full price for the repair (which was about 4X what our normal handyman would have cost) and waiting a week for a call, I finally reached out to Kevin myself and told him I wanted to cancel. Kevin was horrified, he said «oh they must not understand your warranty, I’m going to look into this!» «Redemption,» I thought «Kevin’s our guy and he’s on this.» Then two days passed, no call from Kevin. Then two weeks passed, no call from Kevin (though I was charged my monthly fee right on time). I’ve now left Kevin 3 voicemail messages with no return. I called the main number to say I want to cancel, they said I have to write a letter and it will take about 30 days from when they get my letter. During the sales process, Kevin assured me I could «cancel at any time» but apparently the additional 30 days (so they’ll charge two more months’ worth of service) part was dropped from his sales pitch. Overall, this company stinks to me of a scam and I feel silly for having fallen for it. DON’T MAKE THE SAME MISTAKE!

i don’t know what happened to my first review. basically, do not use this company!!! they told me they would not fix the glass on top of my machine — saying they didn’t fix washer rings — it is not inside, it is on top, stupid! save your money — find another home warranty company!!!
one other thing — when you want them to stop taking your payments you have to send a certified letter — have they returned the green card of acknowledgement to me – no!
do not use this company!!!

Couldn’t be worse!
Buyer beware. This company will do everything in their power to not pay a claim. I had a leak behind my washer and dryer and they informed me they do not fix galvanized drain lines. I explained to them that it isn’t a galvanized drain line. They wouldn’t call me back. I tried multiple times.
Then I had to file another claim on my bathroom sink plumbing and they nit picked it until they could find a reason not to fix it. It gets even worse though because as this claim on my bathroom sink was being processed they decided the first plumber they sent out was too expensive and delayed it another week until another plumber who could fix it cheaper. Both plumbers told me they’ve never been interrogated by a warranty company so much and it was very weird. I have used 2 other home warranty companies, First American and Fidelity, in the past and both have been great! This one is horrible use at your own risk!!!

BEWARE! Wesley sold us our contract assuring us we would have 30 days to have any questions answered and/​or get a refund. our hot water heater died soon after. We made a claim and were told we would only receive $ 150 for the purchase of a new one. We immediately called Wesley, emailed him… again and again… no response to this day. Add to the $ 495 annual contract cost with AFC the $ 900 we had to spend for a new hot water heater. Only after 2 months of calling them with endless time on HOLD, I was able to get Vernice in their service dept. to send me a CRAST depreciation scale which showed that virtually nothing in our home was eligible for coverage after all.
BEWARE.

I have been nothing but pleased with this company since I have had them for the last 5 years. They have paid every claim in a timely manner. The only thing I do not like is that sales is not ²⁴⁄₇ but the claims line is so that suits all my needs unless I need to add a new home at a odd hour as I sell many homes and something closings are on Sundays.
I have saved $ 2741.00 by having this plan this year alone, so I defiantly recommend this company!

AFC Home Warranty has the best customer service I have found out of all of the home warranties that I have been in contact with. I was swimming in my basement when my water heater busted and they responded to my issue very quickly and helped me get this resolved. I highly recommend this company.

Very disappointed with this company. We purchased a home warranty from Daniel Smith. We have all «high end» appliances in our home. I was very specific in asking Daniel if something were to go wrong with these appliances, would they be covered? Being the «closer» that he is he told me everything that I wanted to hear. The time comes when we have an issue with our stove top. My wife and I think, not a big deal, luckily we have the home warranty. Let’s give them a call to fix it. Well, the repair bill comes back more than AFC home warranty is wanting to pay. They then offer us about 15% of the cost to replace the stove. Their reason for this offer is that they would give us cash in lieu of making the repair because it was outside of their limit. They depreciate the value of the stove based upon what they can find. I called Daniel and spoke with him directly about the issue I was having with his claims dept. (He told me to call him if there was ever a problem with anything, he would make sure it was taken care of for me– part of his «closer» skills). He told me, if you don’t want the policy go ahead and send your certified letter in and we will give you the prorated refund after a $ 50 cancellation fee. Didn’t «go to bat» like he promised he would when «closing» the deal. The max they will ever pay out is $ 750 on any appliance. This might make sense with regular appliances, but if you have expensive appliances this will not cut it. Really disappointed that Daniel lead us in the wrong direction after we asked specific questions pertaining to our «high end» appliances. An honest sales person would have said, you know what, this plan does not make sense for you. But no, all he was looking for was a sale. Pretty poor business in my opinion. So now we will be out our time and probably over $ 400 for nothing. Who knows how long the refund will take to get back to us. I’ll be waiting to see what kind of spin they are gonna put on this.

I live in San Diego, I’m Purchasing a home, so i’m calling multiple home warranty companies to get price quotes for a warranty that I’m thinking of purchasing.
Freddie Purdue, was the sales person, and after speaking with him i will not be buying anything from his company ever. very rude individual. I get it. your a sales person so you dont make money unless you close the deal, however, dont tell me all the free crap your company offers me that is «totally free» to me the consumer that other companies do not. nothing is free in this world. NOTHING. and please dont tell me how crappy other companies are compared to yours and that you have better reviews than any other company in the business. i’m calling for a quote not a lecture. I’m certain i know more about homes than you freddie, I have built homes from the ground up. listen Freddie, just because i call your company doesn’t mean i have to buy something from it, so please don’t get offended when i ask for a quote. if your product is such a good deal and everyone wants it soo bad, then why dont you buy it yourself and resell it at a premium?
bottom line. even if your company is the best in the industry, and even if you can prove it, and even if your track record is stellar, if you cant sell your product you’re done. and i’m sorry to say that Freddie, you are not a good sales representative. and because of you; i will not be buying your product. a company is only as good as its sales force, no matter the product, no matter the time, if you have a product that is priced accordingly in the marketplace, your sales force is your most valuable asset as an owner.
the positive advice i did receive from you freddie: was that you recommended I search for complaints on other websites of other companies. well, i did, and found some negative reviews about you specifically. which has prompted me to write this review.
FURTHERMORE: Freddie specifically mentioned his company was BBB Accredited, well it turns out its not. heres the direct link to it:
probably not a good idea to lie to the customer either freddie.