Atlanta Auto Brokers

The buying experience was decent. My sales agent Dianne was professional and courteous during the whole process. The typical test drive and financial bargaining or what have you. I would have given it four stars except for the fact that I signed the paperwork yesterday, they were to fix the rear brake pads today, yet it’s almost their closing time and I still do not have the car in my possession because of who knows what excuses they’d come up with. I doubt it takes a whole business day to fix rear brakes and clean out a car to have it ready for the buyer, but yet it has taken that long. I don’t know if it is because my sales agent was off today, but I am pretty pissed off right now. I guess other people’s time doesn’t matter to these people. Not to mention that I have to find a ride to bring me to a whole different county in order to pick up the vehicle since I already have one vehicle at home. Not once did I receive a courtesy call letting me know the status of the vehicle. I am the one who contacted them TWICE asking about it, which I find ridiculous. And then I was told that the repair guy went to get a part and it «should» be finished around 7 or 7:30 p.m. They close at 8 p.m. and I live at least 20 – 30 minutes away.
Your customer service needs refreshing because this is unsat and shouldn’t have taken this long, and I just hope they put gas in the vehicle because it was basically on «e» when I test drove it and took it to a local mechanic for a pre-​purchase inspection. That’s the least. Sheesh.

This is the WORST car buying experience I’ve ever had in my life! I traded in a lease, and not only did they take over a month to pay it off, but that allowed another payment to come out of my account in the meantime. When it came time to get reimburst for that payment, they said that I would have to pay them an additional $ 1000 for some mystery state tax if they sent me the amount of the additional car payment. Not only that, but the car had no clutch fluid in it, was missing seals for the convertible top, radio didn’t work, missing the spare tire and jack, and God only knows if they even changed the oil (just a guess based on overall demeanor of dealer). Not to mention they don’t even give you a full tank of gas when you buy a car! Don’t waste your time with this dealership. Customer service is awful, and they will fight with you on everything. Completely out to make a buck rather than help you with buying your next vehicle.
My advice would be to buy a vehicle from a real dealership, unless you are a rich mechanic and don’t care that you will get ripped off during and after the sale, and like to fix up your new purchase from day 1. Otherwise, STAY AWAY!!!

I would have chosen no stars if it were not for our salesman, who treated us well. The manager, John Highman, however had THE WORSE service I’ve experienced. Naturally, the car sales game requires that the manager comes to sell you on why the deal you want is not achievable because overhead and they would be losing etc. John came into the office speaking in car sales terms which I can only assume he thought would not be understood by a layperson. Long story short John said he’d have his ‘guy’ look at a few things on the vehicle. When we returned the next day, requesting some things be fixed for safety reasons, he back pedaled on the things he said and told us that he didn’t want to do the deal because it would take to much. In essence, he wanted us to drive the car off the lot with bald tires, mirrors that did not work and a few other concerns under the guise that it cost the dealership $ 550 to do the loan so we should take what he was giving us.
The car was virtually on empty and when we requested he fill the tank he decided the deal was to much. Did I mention the battery was dead and we requested a new battery. I am appalled that because we were not willing to just buy what you want you don’t want the business. I will NEVER go to this dealership again, I will not refer anyone and I hope that anyone that stumbles across this dealership and more specifically Mr. Highman, will spend their money where the customers are valued.

I am completely satisfied w/​my car buying experience from Atlanta Auto Brokers. I was terrified at the whole car buying experience. I just was afraid of car dealerships in general. Afraid of them lying, selling me crap, giving me the run around. I had alreAdy had that w some shady dealers in the area. But I found a car I was looking for at AAB, and went to look at it. The sales people were extremely nice, and worked with us well. They remembered me by name when I came back the next day to take the car to have it checked out. The car checked out beautifully just like they said it would. I would recommend them. Absolutely. But ALWAYS HAVE A USED CAR CHECKED OUT.

I purchased a 2007 Audi A4 from Atlanta Auto Brokers less than 8 months ago. a very frustrating, disappointing 8 months.
I visited the dealership in May of 2014 looking to purchase a 2001 Lexus ES300 that only had around 90k miles on it for about $ 5,000. Great deal, great car. Unfortunately that car sold by the time I was able to work with my credit union for a loan, but the salesman I had worked with seemed honest and friendly so I decided to consider other options with the dealership.
I ended up purchasing a 2007 Audi A4 with about 78k miles on it. Everything seemed great… the next day the check engine light came on. I called and spoke with the salesman who sold me the car and he said to go ahead and bring it in and he’d take a look at it. He said it was just the gas cap and not to worry about. A couple of days later, the indicator screen on the dashboard started malfunctioning… I also noticed that the spare tire had large gashes in it and would definitely not be usable. I called and asked to speak to my salesman again and he said to bring it in and they would get the engine light, spare tire and indicator screen fixed for me. I brought the car in on a Saturday since I work Monday-​Friday like many others… the salesman told me Saturday would not be a good day for him because it was too busy and to call to set up another time the next week. I called the next week and was told that the salesman was no longer with the company and that someone would reach out to help me. I waited a week and nothing happened. I called back and expressed my concern over the engine light coming on again, the destroyed spare tire and the malfunctioning indicator screen and was told the manager would call me back. Again, a week and nothing. I called back and asked to speak to the manager who was on a vacation, so the receptionist said she would leave him a message for him and have him call me back. Again, a week and nothing happened. I ended up bringing the car back and asking if I could just trade it for something else as it had been nothing but issues so far. They said there was nothing they could do to help me out. Very frustrated. Come to find out, the engine light was for an engine coolant leak amongst other issues. I have spent thousands of dollars in repairs since purchasing the car in May. it has been nothing but a money pit.
I’ve had to have the car towed on THREE separate occasions since I purchased it. Too many issues to list. The dealership has not been helpful at all. Atlanta Auto Brokers does not seem to care about their customers, only the cash they can squeeze out of them.

Bad reception from the start. Wouldn’t give me the attention because I wanted to buy cash.

I would leave no stars if it was possible and I really hope that I save someone from buying the car that I was interested in. I read the reviews before I went but I still thought I would give them a chance… FIRST MISTAKE. I was interested in a 2009 Honda Accord Coupe that looked pretty good via the website and from the road. Thats the thing, don’t let the looks of these cars get you– they look good but they aren’t good. Once I got there I looked inside and it had rips on the leather (look closely at their pictures) I decided to let that go and I asked the employee to show me the carfax. She didn’t show it to me but instead read it off to me and said that it had been in one finder– bender but that it was barely messed up. At this point I decided to take it for a test drive and let my mechanic see it– The results he brought back were HORRIBLE. He first said that I should RUN and not buy this vehicle. He said it needed a new transmission, the paint job was not original and had been cheaply done, all of the rims were in terrible condition (reason why it shook on the entire highway portion of my ride), he told me it had definitely been in other accidents showing me parts of the car that were unoriginal among other things. When I brought the car back I explained this to them and they acted as if I was crazy. PLEASE STAY AWAY if you want a good car!

As a follow up, I ended up reporting them to the better business bureau and received a response to BBB from AAB saying they did no wrongdoing and made it out that I was misunderstanding them. A couple weeks later we received a call from them requesting us to sign and send back a form that they will email to us which we never received. A few days later we received a check. I would not deal with this company again and would not recommend them.

I am in LOVE with my Lexus RX350!!!
Jeremiah, went above and beyond his role to help me find the car I wanted and had me out the door in under 2hrs! The financing team was patient with me and very helpful, the overall condition of the car was immaculate, and I get compliments on the car everyday! I have referred countless others to Jeremiah and the 3 who followed through couldnt be happier! Thanks AAB!

All around, a disappointing experience. I had picked a car out online and dropped by to check it out. After spending 1.5 hours at the dealership, they told me they would have to call me with the financing options. No problem. After 3 more hours, they finally called me and said they had a deal worked out. No problem, I just wanted to know the details. They would not reveal my APR or my payment or anything, just told me to bring my down payment. Why waste my time if I did not even know the logistics of the deal, like it was a big secret? That seems shady to me. The only upside to this dealership is they have decent prices on their vehicles. I would recommend cash only purchase if dealing with these guys.

Completely disagree with Jay D. I’ve actually bought 2 cars from these guys; they’ve always been helpful, knowledgeable & they work with some decent banks, so the financing isn’t a pain at all. Recommended.

Really bad customer service… it looks like a small shop put together to sell cars with rude and non-​knowledgeable salesperson. The finance manager was the only professional one. I will not be spending my money here because of the disrespect I received trying to do business with them.