Castrol Premium Lube Express

I’ll start by saying I wouldn’t normally review anything other than a restaurant but in this case I want to share my 2 experiences so others can save their time & money.
1^st experience: 2005 Cavalier/​oil change
Chose this location because of its location, use of Castrol oil & the $ 25.99 oil change sign.
I have a very basic car– 4cyl nothing fancy. They take it back & I have a seat in the waiting area. Then (like I’m waiting on word from a surgery) the technician comes out and asks me to come take a look at my car. He points out that I need windshield wipers– I decline. I got back to the waiting area. Then he comes in to tell me that my oil filter will be a $ 10 upcharge. Seeing how they already have my car, I go ahead with the service. Total advertised $ 25.99 Total paid $ 35.99
2^nd experience: 2014 Cruze LTZ/​oil change
Chose this location to give them a second try. I wasn’t too too disappointed the first time around. Also their use of Castrol motor oil. I ask if my car is eligible for the $ 25.99 oil change & if they have my filter in stock. Both answers were a yes. I go into the waiting room. I have no fear this time because it’s a new car– this is the 1^st oil change. Then like clockwork the technician comes in and asks me to come outside. He tells me that my car will only take synthetic oil and the «synthetic blend» oil change is $ 59.99 and the «full synthetic» is $ 89.99. Oh this is bad but easy… I’ll take the $ 59.99. He then tells me that $ 59.99 oil is 3000 miles but the $ 89.99 oil is 10,000 miles. I do the math & of course the $ 89.99 is going to be a better deal. Oh but wait. that’s not all (sorry had to add that in because that’s how I was feeling) my oil filter will be a $ 6.00 upcharge! Soooo, the $ 89.99 oil change is now $ 95.99?! Good Lord! Again, seeing how they have my car ready to go. I contemplate it then say go ahead. I then ask if there’s ANYTHING they can do to help the price? He checks his desk drawer and tells me he has a $ 20 off coupon. Sure I’ll then take the $ 59.99 with the coupon. No. he says that’s for the $ 89.99 service only. OMG! Fine, go ahead! After he tells me again that it’s a 10,000 mile service. So service as advertised $ 25.99. Total paid (w/​coupon) $ 74.99
Here’s the kicker: after I get the car he tells me that if I’m going to go by the oil change timer on the car– that it’s best to get the synthetic oil but if I go with the synthetic blend that I should check the mileage on the sticker. I get the car– No sticker. I go back to the bay to let them know. Of course there was a «slight» problem with the sticker printer. Finally I get a sticker and the mileage reflects only 6,000 miles. Hey I thought it was 10,000 miles. I question it and the technician (same one that said the synthetic service was 10,000 miles tells me that the synthetic oil is rated for 6,000 but you caaaan go up to 10,000 miles.
Feeling like they just ripped me a new one, I suck it up and leave.
Thanks for your oil change 2x but you’ll never see me again!