Clean Excel

I echo what others are saying about the person no answer to phone calls, poor job returning messages and the inconvenience that this company causes.

I recently purchased a 3hr coupon for Clean Excel. I tried to call to set up the appointment, after several attempts, I finally got a call back saying I needed to set up the appointment online. I set up the appointment online but realized it kept putting my location as different that I was, so I tried calling them, on several occassions, to clear it up. They finally called me the night before the service and once I explained to them the error in the area, she stated she’s not sure if they can come the next day but will review her calendar and call me back that evening. I did not hear from her, I called her again, several attempts, to finally get a call back days later, saying she was in holiday mood. We finally agreed on a date. They showed up on time and were very nice. However, I was not impressed with their cleaning. I had to go behind them and clean everything again myself. I’m glad I purchased it at a deal but I will not use them again nor recommend them to anyone. They were very nice, but very unprofessional nor did they do a good job cleaning.

I purchased 2 three hours vouchers from Living Social for Clean Excel. I kept calling the number provided but no one would ever answer. I kept going to their website as well and 2 weeks later they finally had online appts you could make. First off I noticed they had vouchers you could redeem from 3 different discount sites all at the same time. that was my first red flag. I was wondering if this company was a sham.
I scheduled the appt online as required. But forgot to leave my address. Although I did say that i would leave my door unlocked for them. I kept trying to call to give them my address but they never returned my calls. Finally the night before they called me back. Leary at this point I went ahead and took off work so I wouldn’t allow strangers open range while I wasn’t there.
They didn’t show up after an hour so I called the number back that called me from the night before and of course no answer. So I left a message. 2 Cleaners showed up 15 min later.
I keep my house very clean so there wasn’t much to do except dust, baseboards, make the beds, vacuum, etc. Well both cleaners stayed upstairs for the first hour and a half. Then the last hour they did a hurry job downstairs. They didn’t even stay for the entire 3 hours. I did an inspection after the left and nothing was dusted and the mirrors weren’t cleaned. I have french doors in my office and my 5 year old son pressed his fingers and face against the glass one day and his face impressions were still there, proving they hadn’t cleaned it!
To make matters worse, the next day they redeemed both 3 hour vouchers I had purchased although they only stayed for app. 2 ½ hours. I had to call Living Social to get a refund on the 2^nd voucher.
Buyers please beware of this illegit company!!!

What a pathetic way to run a business.
I scheduled an appointment with Clean Excel a couple of weeks ago after purchasing a deal from KGB. The appointment was for 6pm this evening. I got an email confirmation yesterday, yet every time I’ve tried calling them to confirm today I’ve been sent to voicemail. No one ever showed up. No one ever called. Ridiculous.
I’m pissed. I’m sorry for the others who purchased the same deal. I don’t even want to bother with them at this point. Hopefully I will be able to get a refund. Anyone running a business should be able to answer their damn phone during business hours. Or at least have the courtesy to return a message.

I purchased a 3hr cleaning coupon for Clean Excel via the Eversave website. I called the company and made an appointment for the following week.
I was told that the cleaners would be there at noon. When I looked at the website afterwards, it says between noon and 4pm, but nonetheless, I took the half day off work and waited… and waited… and waited. No one ever showed up. I called the office a couple of times between 3:45 — 4:15 and I finally got a return call around 5pm stating that the appointment was never put on the calendar.
In exchange for the inconvenience, they offered a 5hr cleaning for the same price the following week. One person promptly showed up for the cleaning the following week.
Now — our house is not filthy. We clean it regularly but really wanted someone to come in and do all the little things like baseboards, windows, behind the toilet, etc. We do have cats and a dog and have carpet upstairs which we had just vacuumed the week before. We asked her to clean 3 bedrooms, 2.5 bathrooms, stairs, kitchen, living room, dining room. Mind that 2 of the bedrooms, one bathroom, and the dining room are rarely used so other than collecting a bit of dust, there’s not much to do.
In nearly 4.5 hours, she did not leave the upstairs. She came downstairs and did a cursory job there but said that she was understaffed and had to leave but would be willing to set up a THIRD appointment to come back. I’ve now taken two half days off and put our dog in daycare twice. She told me she would call me that night to set up a time… never did. Didn’t call the next day either. Finally got a call the following week but by that time, i was so fed up, I just said forget it because I had cleaned it myself. She did a pretty good job upstairs but nothing that justified 4.5hours of work. The following is what was still not done…
–vacuum/​mop downstairs floors
–vaccuum area rugs
–clean off front of appliances
–dust pictures/​frames
–clean kitchen counters
–clean under toilet seats
–dust bathrooms
–dust blinds (some were partially done)
–clean windows, dust sills (this was supposed to be part of the extra 2hrs we received)
–vacuum/​swiffer under couch (has a 6 inch clearing on hardwood floors)
–clean kitchen sink well (still lots of spots/​buildup along edge between sink/​counter)
–Dust baseboards
–Did not clean stovetop very well at all
The woman who was here said this was her business and was nice enough but I wouldn’t use them again. I tried to be as polite as possible — offering drinks, giving her allergy meds because she kept sneezing.
I realize we used a coupon but I don’t think the work that was done or the hassle for it all was worth it. I cannot image how upset I would be if we had paid full price.