Franklin Auto Service

By far the worst auto repair place I’ve ever dealt with. They gave me a quote and I said let me think about it. They started working on the car by the weeked and when I got back on Monday, the car was taken apart and I had to pay over $ 300 for something I didn’t authorize. The even took out parts and replaced them with used parts. Long story short, I paid $ 350 for a $ 57.82 job somewhere else. I should have read the reviews before going there. Mr. Ho is a rude and a bad business man. I would NOT recommend this place.

It’s quite unfortunate that I have to do another post with such a low rating. Even though Mr. Ho does well on minor issues like an oil change or a filter replacement. When it comes to major issues there’s always still issues wrong when he returns my car/​truck. The most recent was a transmission replacement. He put in a used transmission with a «30 day warranty» even though the day we picked up the car the same issue was occurring and he never fixed it properly. So we were out almost $ 2000. Sadly we had to take it to an AAMCO months later to dish out more money and they advise us that u should never put in a used transmission. So disappointed in Mr.Ho.

I would give this place a negative x10 stars… they are horrible. The finds any issue with your car and fix things that doesn’t need to be fixed. .i got a tire from here they put the wrong size on went 2 blocks it went flat. .called bbb in them and Nelson lied about the work done on my car… THIS PLACE IS A RIP OFF! !!! Run don’t stop keep going. …the tire looked like they found it under a pile of junk! Not to mention they lost my hub cap. …

I absolutely love Mr Ho! I won’t go anywhere else for car repairs! Competitive prices! Great service!

Found this place on a Saturday morning (9am), and for a first impression it is not a eye candy place. But I was BLOWIN AWAY with the service!!! Po the manager was a handful of help, a little funny on the dialect but Five Stars on personality and understanding my concerns! Went in thinking I would spend a couple hundred or more and walked away paying a Ton less. I am going back in a couple weeks to get another tick in my car adjusted by these guys. Would recommend, my experience was Fast, Friendly and Easy on the pocket book! Hard to beat that!

Honest mechanic that you can trust.
This place is exactly what you want from your mechanic; affordable, friendly, knowledgeable and educating at the same time, and most importantly HONEST! There is no funny business here. I have been using them for several years now and never once have had a complaint. They do work on my new car as well as my old work truck. As someone who knows very little about car servicing I appreciate how the staff takes time to walk you through and SHOW you what exactly is wrong with your car and what needs to be done. For as long as Franklin Auto Service is around my cars will continue to be serviced by them!

I’ve always been a bit wary of mechanics, just because of all the horror stories you hear about going in for a $ 20 oil change and coming out with over $ 3000 in repairs you apparently need or your car is going to explode. This shop challenges those stories. The master mechanics there are really nice and understanding and will talk you through exactly what and how your car needs to be fixed. For someone who doesn’t know the difference between a fender and bumper, a mechanic who’ll take the time to walk me through everything is appreciated, not to mention hard to find. Loc Ho, the owner, was patient with me and answered all of my questions clearly. Will definitely be going here for all my car needs.
–A

This place rocks!
Took my car here before work one morning (plus — they are right around the corner from my work) and they had new brakes and rotors put in within 2 hours.
They’re helpful, honest and friendly.
Finally, a decent mechanic in the area!