Great Expresssions Dental Centers Marietta-Powers Ferry

Sorry I could not give a lower score– It has been 3 months and they still have not filed my insurance– but have turned the bill over to collections. This is after they spoke with me and my insurance company. When I call to complain they tried to blame my husband. In the end I filed my own claim.
The staff was unprofessional– Worst customer service ever! On my first visit, the staff was hours behind schedule because the air conditioning was not working. Thankfully, the dentist was very nice and asked that I excuse the experience and return. There was no explanation of their procedures no introductions to the staff. The equipment was old and the office was not very comfortable.
I will not be going to ANY of their offices ever again.

Worst customer service ever! On my first visit, the staff was hours behind schedule because someone called out. Thankfully, the dentist was very nice and asked that I excuse the experience and return.
Planning to, I booked an appointment again. Unfortunately, I took ill and missed the appointment I’d made only days prior. Asking for reciprocal grace, I called to reschedule and asked if this 1^st offense could be waived – saying no and insulting my intelligence, the manager, Tabitha said the «system didn’t allow overrides.»
I understand the policy regarding missed appointments and do not dispute the charge. But, as a patient who’s never missed an appointment, I believe there should be a degree of grace extended for the human element. There are thousands of dentists in the Atlanta area and nuances like customer service are one of my differentiating factors. I will not return to an office with so little understanding. Though I was asked to overlook their imposition onto my schedule and the human factor of someone calling in, the same grace wasn’t extended to me when I was sick. Consequently, they are now losing a patient over $ 35. #NewDentist
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