Sears Outlet

Terrible Service, Horrible Emplyees, Seemingly No Accountability.
I purchased a washer in The 2^nd week of December, nearly a month has passed and I haven’t received it. I’ve been scheduled for delivery 3 times and each time after I took off work or skipped an important appointment no washer was delivered. But hold on it gets worse, I’d call and nobody would answer the phone at the store itself, days would pass with no communication. I called the customer support line who was even less helpful. They would put me on hold and tell me that they were going to call the store, and I’d spend an average of 1 hour on the phone while they also couldn’t get through at which time they would offer to send an email and then tell me there was nothing else they could do to help me, I feel like I have been truly stolen from because I’ve paid and have nothing to show for it. Worst of all each time they would tell me not to worry because they had rescheduled me and «this» time everything was going to be okay. The only employee who seemed to be able to help me was Ken and without his assistance I am sure that we would still be out of our money and without a thing to show for it.

really great service was looking forward to getting a mattress and the manager stepped my father and i through getting it and gave us a bunch of deals and also added on deals since we are part of the sears/​kmart rewards also there was time to buy some clothes

Why — and HOW — is this place still operating? This store should be visited by undercover police to expose what really are criminal practices. I am working with the BBB now, since trying to rectify my transaction with the store will only provide even higher levels of frustration
These people are devious and deceitful beyond belief. Please stay away!

Dishonest and fraudulent business practices. They bait and swicted me on a headboard and footboard set. Shipped incomplete and then told me the missing pieces would cost extra. I informed them that the website showed the missing items as part of the the item I ordered and they told me that is Sears website and only used for information purposes on their part, even after I provided a screenshot that showed the items were to be included. Refused to acknowledge their wrong. Will be reporting to the AG office for both NC and GA. These stores are independently owned and operated, not part of Sears. Shut them down!

This location is consistent. Consistently poor customer service. Three employees ignored my request for assistance. Don’t waste your time or energy.

Just continuing the line here — really bad customer service… not enough salesfolk on hand, and the ones that are there are really new and dont know the computer system that well (training, anyone?) Darryl was trying to help but his manager (Jeff) was not there for support… when I talked with Jeff, he was bad-​mouthing his employees and complaining when he should have been helping me… go somewhere else.

The WORST sears outlet on planet earth! The guy Jeff Clark is the worst he knows nothing and is rude then the one and only person who was helpful and I cud call that cared and helped was Scott williams who no longer works there now or moved? I’d run too! Really I will never go here again! Disappointed that all I can hear is new mngr this is how it works, great?! Went to other outlet near stone mtn and that’s just as bad. I can’t believe u guys can’t deliver stuff properly and ON TIME! hello Jeff I buy here so much, thanks for ur business wud help? I’m done never again. Ur terrible can’t believe u! Ridiculous! I’m calling head of company cause this is unacceptable!!!

I’ll detail this for the more «research» oriented shoppers.
Location: Located in a shotty area of Marietta near the big chicken. The build looks way out of date, no parking space lines, lots of trash floating around the lot. I didn’t weigh this heavily in my stars since I came here to shop for washer/​dryers, not a parking space. The client-​tel in the store were obnoxious, loud, had their kids crying and running around. Eek!
Items: Okay so here is where the ‘outlet’ part of sears plays in. We came to see the appliances. Word was they have a lot of scratch and dent items at excellent prices. The «Scratch and dent» part was a LOOSE term! About 60% of their appliances looked like they got knocked off a truck. Washers had big paint chips, some had dents the size of a basketball, and a very small few looked like they were kicked out of a building.
Price: So appliance wise, based on the condition of what I saw, yes they are cheaper than retail, but you would be better off on a craigslist purchase then these ones here. I walked around and looked at their mens clothes and furniture to see what else they offer. Their clothing and furniture was actually very well priced and in good/​great condition. Nike brand clothes and shirts were about $ 5 a piece, they had a BOGO special on summer wear. If anything, I will do my clothes shopping here!
Service: Not much to detail, didn’t interact with the staff nor did anyone come to us and offer help. I’m indifferent here but certainly was not impressed or felt valued.
Overall: There are deals here but odds are it will take 2 – 3 visits before you find something worthwhile. Based on the other negative reviews, I won’t be taking the time to try that theory out. Good luck and buyer beware with appliances!

My husband and I were looking for a garage fridge, nothing special and nothing expensive, so we decided that Sears Outlet would be the perfect place. NOT!!! We get there, find an inexpensive fridge and we purchase it. We are needing it to be delivered because we do not own a truck. We are told the soonest it can be delivered is Sunday June 15^th, which was awesome because we had bought it on Saturday June 14^th. So we purchase the fridge and pay for the delivery fee, which was $ 80 because it was a weekend. We get a call Saturday night saying it will be delivered between 11:15am-1:15pm.
Sunday, we are waiting around and 2:00pm rolls around and still no one and we had not heard from anyone at all. So I call and they tell me… oh it looks like it was changed to be delivered June 17^th!!! But why, we paid for weekend delivery and we want it to be delivered today! At this point, I am mad and I don’t want to stupid fridge anymore.
So we tell them, just forget it and keep the fridge and we want our money back.
I paid for the stupid fridge with debit… apparently, the store doesn’t have any money and their bank will have to cut the check, which could take 7 – 10 business days!
Needless to say, we will NEVER EVER shop here again and we will make sure none of our friends, family, or friends of friends come here because it is all crap!
A good outstanding business does their customers right and calls them to tell them their purchase will be delivered on a different day the customer SHOULD NOT have to call to find out someone changed it.
If I didn’t have to give them any star rating, I wouldn’t!!!
BEWARE!!!

DO NOT! I REPEAT! DO NOT SHOP HERE! Not only do they not have a return policy for defective appliances, they jerk you around with customer service people in India and then Service Tech people for repairs. No way to get your money back and shop elsewhere! I had a Dyer for 2 weeks and its broken, it has taken 2 weeks for someone to come out and inspect it! Don’t try to go into the store, the rude managers and associate rejects won’t help either.

The first washer they delivered leaked (they did a quick test not long enough to detect the leak) the second one was fine. They charge for delivery while all of their competitors do not. I had to call back to request a refund for the first washer… a truly horrible experience.

After searching near far and wide for a mattress set I decided to check out Sears Outlet. They carry everything from everyday appliances (washers, refrigerators, stoves etc…) to treadmills as well as clothing. Prices are tremendously discounted. And although delivery ran $ 65 and took a few days they were here setting up my mattress in the allotted delivery time of 2 hours. All in all I got a great deal on a Serta set and I’m very happy with my purchase!